Qualtrics
Qualtrics LLCReviews from AWS customer
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Provides you with great tools to become successful!
What do you like best about the product?
Partnering with Qualtrics has provided us with the right tools to define, measure, and prioritize different member experience journeys throughout our credit union. Since we started utilizing the tools available with Qualtrics, we have been able to make impactful organizational changes based on the feedback received from our members, as well as it has helped strengthen and optimize the daily member experience. If you are ready to be a leader in your industry and offer world-class experiences, I highly recommend partnering with Qualtrics!
What do you dislike about the product?
Nothing so far! There is a lot to learn, but if you take the time and embrace everything Qualtrics offers, it will help your business grow.
What problems is the product solving and how is that benefiting you?
With the feedback we have received, we have been able to prioritize and lead different organizational and product changes to help improve our member's daily experiences.
Qualtrics Surveys: Easy, Efficient and Effective
What do you like best about the product?
The surveys are easy for the customer to use, access and complete. They are also very easy to create for assessment purposes. It is far superior to Survey Monkey.
What do you dislike about the product?
Our institution may have limited the storage amount but I do not find any limitations. All areas work well and the surveys go out without a hitch. It would be nice to jazz it up a bit for aesthetics!
What problems is the product solving and how is that benefiting you?
We collect most of our required assessment data with qualtrics and then react accordingly if goals are reached or not. This helps improve my productivity and increases what we need to do meet the requirements of our program.
Qualtrics CX Product Feedback
What do you like best about the product?
Intuitive User Experience, Ease of Use and Range of questions
What do you dislike about the product?
Little Complicated Dashboard for first time user
What problems is the product solving and how is that benefiting you?
Creating Customer Experience and multiple range of surveys.
Useful for feedback gathering
What do you like best about the product?
UI and ease of selecting answers. Also options for multiselect
What do you dislike about the product?
nothing actually much better than others
What problems is the product solving and how is that benefiting you?
Collecting data about current tools to help employees, oncall load, analytics about time spend doing coding or meetings, ...etc
Qualtrics Customer Experience - A powerful tool
What do you like best about the product?
I am a heavy user of Qualtrics. Qualtrics survey experience provides valuable insights as to how the respondent's experience was during the survey-taking process. This feature helps not only understand the customer's perceptions but also provides critical feedback for further improving the survey design for a greater level of satisfaction on the part of the respondent in the future. It also helps in designing future surveys to maximize satisfaction and participation as well.
What do you dislike about the product?
Sometimes survey participants do not fill this out, so non-response is an issue. Similarly, usually those who had poor experiences report those. Hence there are selection biases. All of these outcomes show that it is not always possible to obtain a comprehensive understanding of how the actual survey experience was, especially for different respondent populations.
What problems is the product solving and how is that benefiting you?
This has been helpful to some extent but not as much as I would have liked because of the aforementioned reasons. Although it has help me improve some of my surveys, it is not as helpful in all cases and can therefore be a waste of time.
Recommendations to others considering the product:
Be careful as to how you implement it and to what audience and be prepared for non-responses.
Excellent Service
What do you like best about the product?
The operating system provides the best service experience so far. It was very helfup and easy to use at every stage!
What do you dislike about the product?
I found the product a bit pricey for a single or individual user.
What problems is the product solving and how is that benefiting you?
I collected feedback for surveys using Qualtrics. This increased the quality of our surveys and helped tackle issues more accurately.
Recommendations to others considering the product:
I advise to follow steps carefully and contact the customer support team for any questions as they are very helpful.
Good user experience.
What do you like best about the product?
Variety of surveys, implementation of suggestions.
What do you dislike about the product?
Customization is very limitedz, it would be nice to improve user experience.
What problems is the product solving and how is that benefiting you?
Creating crosstabs as per the demographics and the user feedback.
All in one product for experience management.
What do you like best about the product?
The automatic tool for multiple features like survey check, any import file check etc.
What do you dislike about the product?
Nothing specific as of now, things seem to be going good.
What problems is the product solving and how is that benefiting you?
Overall business and revenue growth in EU market
Easy for understanding, useful for work
What do you like best about the product?
Wide functionality, variety of options, good learning support
What do you dislike about the product?
Limitation due to selection of languages to work with
What problems is the product solving and how is that benefiting you?
Own customers study (satisfaction, nps), ad hoc researches
Recommendations to others considering the product:
Dears, let's try, it is really convenient for challenging task
50/50
What do you like best about the product?
Qualtrics is user friendly enough to for some one with a little coding/server creation experience. It also helps that my employer has a dedicated IT person with weekly office hours to help. It is easy to make adjustments and small tweaks behind the scenes without having to take down the current survey as well.
What do you dislike about the product?
Qualtrics does not mesh well with my employer's numerous hoedown systems. I wish it could talk to my contract management system so that we don't have to set up records entirely manually.
What problems is the product solving and how is that benefiting you?
We use qualtrics for input/submissions in my office. It is an embedded link on our website that we ask everyone to use to submit requests to our office. It is completely customizable and allows for smart forms so that we can have one link for multiple types of submissions.
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