Qualtrics
Qualtrics LLCReviews from AWS customer
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Good survey design tool
What do you like best about the product?
DIY abilities of the tool with visual options.
What do you dislike about the product?
Could be more modular to import contact lists from excel etc.
What problems is the product solving and how is that benefiting you?
Consumer surveys
Recommendations to others considering the product:
They should try
Qualtrics products are very professional and are so effective for all my research work.
What do you like best about the product?
I like the qualtrics survey which helped a lot for my research work.
What do you dislike about the product?
Sometimes there is issue in loading of the pages for my respondents.
What problems is the product solving and how is that benefiting you?
I am using this for my research work on organizational behaviour and stress. I got pure research inputs from the respondents.
smart tool to measure and track customer experience
What do you like best about the product?
very detailed architecture to check out the current status and follow up customer's voice
What do you dislike about the product?
Most of all, it is a little expensive. I would definitely be a barrier to end client. As an agency of building system, the dashboard is demerits of limited options, which needs to be improved for better visual components and flexibility
What problems is the product solving and how is that benefiting you?
In the case of a consulting project for IT company, a Korean global IT company, we find out key touchpoints to manage and develop the system to monitor.
It finally contributed to customer retention as well as revenue increase.
It finally contributed to customer retention as well as revenue increase.
Recommendations to others considering the product:
it is one of the best tools I've ever used. I strongly recommend utilizing it.
Customer Experience Management Platform
What do you like best about the product?
The platform is easy to use and the option we get is much easy while taking the survey in both B2B OR B2C
What do you dislike about the product?
Sometimes the site load time is too much
What problems is the product solving and how is that benefiting you?
We are solving some research problem on that specifically the survey things and this will benifit us to know the each and very minute details of the respondent QNA
Q - Systematic way of capturing Feedback
What do you like best about the product?
Ease of use, Friendly, Powerful in terms of capturing feedback
What do you dislike about the product?
Licensing of every other thing, some features are even visible when you can use it, and even the expert review do not provide the way to resolve
What problems is the product solving and how is that benefiting you?
Understanding the customer pain areas and finding the best method to eliminate those pain points
Recommendations to others considering the product:
There must be some online support for quick questions , like I am stuck somewhere and it might needs may be less than a minute if there is an online support , chat or messaging platform .
Qualtrics is a very helpful tool for surveys and can be used to build market research studies
What do you like best about the product?
Using multiple types of questions including single, multiple choice
What do you dislike about the product?
Not able to translate the questionnaire to other languages using an in-application feature
What problems is the product solving and how is that benefiting you?
I have been using it to design multiple customer oriented surveys
Recommendations to others considering the product:
You can try the solutions being offered for best of the experience
Real actionable insights into best customer engagement touchpoints
What do you like best about the product?
Very useful in getting real insights into what ticks with customers and how they perceive the brand
What do you dislike about the product?
Sometimes these surveys can feel very long and time-consuming. It would be useful to have targetted brief surveys which also mean a higher completion rate among customers
What problems is the product solving and how is that benefiting you?
Getting actionable feedback through surveys on the go - this means feedback is relevant and timely It also gives us as a brand an opportunity to pinpoint our biggest challenge when it comes to offering services to our customers and increasing our brand proposition and value
Qualtrics is the future of insights for CX
What do you like best about the product?
Qualtrics is relatively easy to use and allows some pretty option customized options (Email templating, design, etc.)
What do you dislike about the product?
There are some features that do not exist in Qualtrics that are part of Qualtrics-owned companies, like Delighted, which is frustrating when making the switch of products.
What problems is the product solving and how is that benefiting you?
Centralizing voice of the customer surveying - NPS and CSAT.
Qualtrics tool is powerful enough for customer satisfaction surveys along with analytical support.
What do you like best about the product?
One package for programming and reporting analysis tool
What do you dislike about the product?
you xan not program much complex logics compare to other tools.
What problems is the product solving and how is that benefiting you?
Reporting is one of the benefit which helps to get proper insight of data with less effort
Recommendations to others considering the product:
If you are looking for a package with powerful reporting for short surveys. go for it
Great tool but design capabilities can be better
What do you like best about the product?
The best part is the seamless connectivity between surveys and dashboards. The real time refresh of the dashboards is helpful in getting and disbursing the feedback from our customers without any delay. I also like their Text IQ tool that enables users to create automated verbatim analysis.
What do you dislike about the product?
When creating a new dashboard or adding new fields in the survey, it doesn't automatically identify that. Also, action planning tickets need to be set up separately from scratch, which is a huge setback. For ticketing, we need to add all the fields and questions again in the ticket data for them to show in the ticket reporting page in dashboards. Another feedback is for design capabilities. Currently how we design dashboards is quite limited. Not all fonts are there and very limited sections of the dashboard can be changed in terms of color and shape.
What problems is the product solving and how is that benefiting you?
I'm using it for surveying thousands of our customers with ease and then analyzing those results in real-time. It has given us the ability to analyze our voice of customers quickly and take swift actions. It also enabled us to create easy visuals that can be shared across the organization without the need for any tools installed as it is web-based. T
Recommendations to others considering the product:
If you need basic design capabilities but a powerful and easy to setup survey and dashboard tool, Qualtrics is definitely the top choice. But in case your dashboard requirements are highly customized, i recommend you go talk to them about your custom needs in detail before purchasing.
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