Qualtrics
Qualtrics LLCReviews from AWS customer
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Robust Platform
What do you like best about the product?
Qualtrics is a very robust platform with many capabilities. When building surveys they offer expert review which can help build a successful survey. They also offer an app which makes it convenient on the go.
What do you dislike about the product?
With so many capabilities I wish I had more technical knowledge. This isn't the only function of my job but feel like it easily could be to learn how to fully utilize it. Support is responsive but wish I had more of a consultant type role to help develop out a comprehensive program.
What problems is the product solving and how is that benefiting you?
It's a great tool to gather and visualize feedback from our members.
Great platform for customer needs
What do you like best about the product?
I like how integrated the product is with helping the user figure out what needs the customer has.
What do you dislike about the product?
Nothing. I think the platform is great. I would have liked to see the roadmap for the direction the product was taking though.
What problems is the product solving and how is that benefiting you?
I did not realize how out of touch we were with our customers prior to using the service.
Qualtrics CX dashboards help make data visualization easily accessible
What do you like best about the product?
Sharing CX dashboards with biz units so they can act on data as soon as trends appear. They don't have to wait for a report to be issued.
What do you dislike about the product?
There are still some glitches that have to do with data updates taking longer than I anticipated. Sometimes a change in TextiQ can take over an hour to update and you are stuck with the dreaded "spinning wheel."
What problems is the product solving and how is that benefiting you?
We are now more quickly closing the loop on customer feedback. The data we have collected has enabled us to prioritize projects that impact CX and we have seen customer satisfaction increase as a result.
Great tool for data collection
What do you like best about the product?
It has lots of in-built question types which are always helpful to build the survey easily.
What do you dislike about the product?
Lack of Customer support on customization. delay response of customer support.
What problems is the product solving and how is that benefiting you?
As per my experience, moderate level surveys are useful to build in Qualtrics.
Recommendations to others considering the product:
It's quite helpful to analyze the customer data using different inbuilt functionalities i.e.e reports, crosstabs, expert review, etc.
Qualtrics for dummies
What do you like best about the product?
I like that you can create survey questions from scratch
What do you dislike about the product?
the exam was nearly impossible to pass - nothing from the guide was on the exam
What problems is the product solving and how is that benefiting you?
I used it to create dashboards for clients
Qualtrics CX Expert
What do you like best about the product?
I like that it allows me to create dashboards quickly and easily
What do you dislike about the product?
I dislike that the exam was nearly impossible to pass - took 8 tries
What problems is the product solving and how is that benefiting you?
Creating dashboards for nonprofits
Accessible & Reliable
What do you like best about the product?
I have used Qualtrics to create multiple surveys. It is one of the most accessible software programs I have ever used. The design is clear and accurate. Also, you have the option to purchase panels of participants to take surveys and participate in research studies. The panels are also extremely helpful to researchers who need a representative sample.
What do you dislike about the product?
I really like everything about Qualtrics.
What problems is the product solving and how is that benefiting you?
Conducting survey studies
Qualtrics Review (just over 1 year of use)
What do you like best about the product?
What I like most is that there's always someone at Qualtrics to help, whether it's an account rep or support. Plus, the huge library of resources!
What do you dislike about the product?
There are some interface quirks that I don't like, such as...
- search features require exact matches. It would be nice to allow partial matches
- the tool bar in survey builder disappears when I scroll down, so anytime I'm curious about a survey setting, I can't just click, I have to scroll all the way to the top of the survey.
- search features require exact matches. It would be nice to allow partial matches
- the tool bar in survey builder disappears when I scroll down, so anytime I'm curious about a survey setting, I can't just click, I have to scroll all the way to the top of the survey.
What problems is the product solving and how is that benefiting you?
Dispelling myths in the business with user feedback.
Gather product use feedback, future product information, conduct analysis for future products, gather ongoing GDPR requirement inputs from users
Gather product use feedback, future product information, conduct analysis for future products, gather ongoing GDPR requirement inputs from users
Qualtrics CX
What do you like best about the product?
The ability to design survey/dashboard/analytics for insights
What do you dislike about the product?
The difficulty to create something more complex
What problems is the product solving and how is that benefiting you?
To leverage CX experiences to grow market and wallet share
Recommendations to others considering the product:
Dedicate an implementation team and a dedicated platform resource for ongoing management of platform
Efficient survey platform
What do you like best about the product?
Qualtrics is extremely user friendly, allowed easy data mining.
What do you dislike about the product?
downloading formats were difficult at times.
What problems is the product solving and how is that benefiting you?
Qualtrics has allowed us to get better data for our various research projects.
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