Qualtrics
Qualtrics LLCReviews from AWS customer
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Very good survey data collection tool, but too expensive for our purposes
What do you like best about the product?
The number of features and reporting tools are very helpful for gaining accurate data. Website pop out surveys are useful, but not obstructive. great for making quick announcements across platforms such as desktop, or mobile devices, and conducting surveys at any digital point of contact with our store.
What do you dislike about the product?
because of all of the features, it is less intuitive and required more training to master. we had to attend several weeks of training to become proficient with the software. it was very expensive to implement, and Survey Monkey offers similar tools for our purposes for considerably less money.
What problems is the product solving and how is that benefiting you?
the quality of Customer service regarding our website and online shopping experience has improved. we've gained a better understanding of customer wants and needs and experiences due to the surveys that we send out after transactions and general interactions.
Recommendations to others considering the product:
Examine the price and compare your needs,
Questions Answered
What do you like best about the product?
The pre-written questions, survey templates, and an amazing array of analyses make using Qualtrics to understand and support our customers super easy.
What do you dislike about the product?
It's a huge application, and it's not always intuitive. I dislike spending time looking for features that aren't where I would expect to find them -- especially features that change location depending on where you are in the app.
What problems is the product solving and how is that benefiting you?
We have long lacked insights into our clients, and Qualtrics is helping us get those insights clarified and on the table for our use.
Recommendations to others considering the product:
Give yourself time to learn the tool before you try to use it in production. It's easy to make a mess of things if you don't know what you're doing, but it's really hard to clean up the mess once it's made.
Upgraded to Qualtrics and happy since
What do you like best about the product?
We're excited to use the Salesforce Integration abilities to trigger various surveys off a variety of different methods. The dashboards and analysis of free form fields are also excellent features that our team has been able to use to drive deeper learning.
What do you dislike about the product?
Some of the documentation could be further expanded. We've had to do some trial and error when it came to adding new fields to existing integrations.
What problems is the product solving and how is that benefiting you?
The
Recommendations to others considering the product:
There is a deep suite of features available to Qualtrics users but be aware that many of them aren't included in the standard edition and will come at extra costs
Professional Support with API
What do you like best about the product?
Agents are knowledgeable and engaged to provide support in helping with API integration.
What do you dislike about the product?
It took a bit long for the request to be answered.
What problems is the product solving and how is that benefiting you?
Integrating CRM systems with the Qualtrics API.
Good capacity; can be expensive
What do you like best about the product?
The ability to have dynamic survey flows and Vocalize dashboards is helpful for our partners.
What do you dislike about the product?
The cost for our use case is often exorbitant. Our partners access the dashboards once or twice a year, but the pricing is the same as a power user. A different model for pricing, based on access time, would be great.
What problems is the product solving and how is that benefiting you?
We handle our survey flows and data collection with Qualtrics. We also use Vocalize dashboards for some of the data visualization.
Recommendations to others considering the product:
Pricing can be expensive, depending on use case.
Flawless positioning and solid product direction = winning formula
What do you like best about the product?
I've been using Qualtrics for years, and in several different companies and different industries. The UI/UX is intuitive, effective, flexible, and powerful. The platform is constantly expanding.
What do you dislike about the product?
Qualtrics CX is powerful enough to be used in large scale enterprises but can require intensive set up and cost.
What problems is the product solving and how is that benefiting you?
Our Global VOC program is designed to solve for closed loop CX.
Qualtrics Surveys
What do you like best about the product?
The automation between salesforce and qualtrics work very well.
What do you dislike about the product?
I wish there was a way to send either success debug emails OR failure emails instead of getting a debug email for both. I only really need to know failures.
What problems is the product solving and how is that benefiting you?
We are sending customers and employees surveys based on salesforce updates which takes less time than sending surveys manually. The automation options are very helpful for sending and returning responses back to salesforce.
Great Platform
What do you like best about the product?
Easy to learn and use, but doesn't skimp on complex features.
What do you dislike about the product?
You get what you pay for and it is expensive. Happy with our package currently though.
What problems is the product solving and how is that benefiting you?
We are solving overall customer experience issues and seeing trends to improve our operations, marketing and processes. Also learning more about customer sentiment towards specific products.
Excellent Surveying Functionality with Minor Quality of Life Improvement Opportunities
What do you like best about the product?
Qualtrics makes it intuitive and easy to build survey framework and get a survey up and running. The pre-programmed question types are extensive and easy to select from
What do you dislike about the product?
There are certain features that are lacking or nonexistent. For example, there is no back button after typing within a survey field. So if you accidentally copy text over an existing question, there's no intuitive way to undo this. You have to retype the text or find a source elsewhere to copy. Using a hotkey like CTRL + Z will not undo your typing correctly.
What problems is the product solving and how is that benefiting you?
We are using Qualtrics to build out robust VOC programs and test innovative product ideas. It has been a good experience working with Qualtrics panel projects to find respondents to review innovation ideas.
Not really great for SMB
What do you like best about the product?
Once implemented having everything automated is awesome.
What do you dislike about the product?
Getting data from on-prem was needlessly difficult. Could benefit a lot from a tool like domo's workbench.
What problems is the product solving and how is that benefiting you?
Improving our customer experience. We have been able to have a noticeable change in our customer satisfaction.
Recommendations to others considering the product:
Better SMB Deployment to access data from data sources
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