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Great to have survey, intercepts and dashboards in one place
What do you like best about the product?
- the connection of survey, intercepts and dashboards in one tool is very useful
- the filter options in the dashboards are intuitive and easy to use
- the filter options in the dashboards are intuitive and easy to use
What do you dislike about the product?
- hard to connect Qualtrics to other CX tools if you don't use the out of the box implementation
- lack of technical feedback on support tickets
- not very customizable, what you see is what you get
- lack of technical feedback on support tickets
- not very customizable, what you see is what you get
What problems is the product solving and how is that benefiting you?
Qualtrics helps to identify user experience frustrations that can't be seen in quantitative data, which helps to optimize the user journey experience on the website
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Very versatile but complex survey tool
What do you like best about the product?
It's pretty easy to get a simple survey up and running. The basic tools are intuitive and help screens are always available.
What do you dislike about the product?
Some of the functions are very complex and it's easy to go down a rabbit-hole if you don't know what you're doing. It definitely requires training and regular use to get the most benefit from the software.
What problems is the product solving and how is that benefiting you?
We're using Qualtrics for customer satisfaction surveys, employee feedback forms and information-gathering forms like photo permissions and volunteer preferences. Internal surveys are a lot more efficient compared to long e-mail threads and disjointed conversations. External surveys are easy to send and track responses. We are using the ticket system for following up on negative comments.
Recommendations to others considering the product:
Take the time for training your staff to get the most benefit from the software.
Powerful Survey tool but integration is difficult
What do you like best about the product?
The multiple survey questions, the theme branding we can add, the reporting tool and the multiple use cases we can use the surveys with.
What do you dislike about the product?
The salesforce integration has been difficult, we can't have this integrated to our CRM so the data lives in Qualtrics only and doesn't allow to link the reporting to our data.
What problems is the product solving and how is that benefiting you?
We use it to gather customer and employee feedback and to better adapt our solutions and events.
I love Qualtrics for data analysis and surveys!
What do you like best about the product?
I use Qualtrics for teacher and parent surveys. I also use it to create dashboards to illustrate student data that can easily be accessed and read by teachers.
What do you dislike about the product?
Sometimes, I have difficulty figuring out how to display certain items in Qualtrics data.
What problems is the product solving and how is that benefiting you?
We now have easy access to data for teacher and administrative use.
We can easily track parent participation and parent/student survey results for LCAP and School Board Presentations.
We can easily track parent participation and parent/student survey results for LCAP and School Board Presentations.
Deep Dive CX Data With Ease
What do you like best about the product?
Review customer experience data with ease, and ability to filter down to low level (individualized scores/KPIs) or high level for company totals. Amazing platform, and were only at the tip of the iceberg.
What do you dislike about the product?
Inability to share private pages, if we create something cool- it needs to be recreated taking more time, vs moving or sharing from private page.
What problems is the product solving and how is that benefiting you?
Focus placed on key customer drivers and pain points, ability to create action items reactivity and process development and improvements proactively by high;lighting trends, patterns and process gaps through customer responses and comments.
Recommendations to others considering the product:
review base camp as much as possible prior and during implementations, research and prep questions...
Easy to use
What do you like best about the product?
It is easy to use with our staff. They are able to complete with out a hassle.
What do you dislike about the product?
We work with many school districts and they sometimes have multiple schools with lots of staff.
What problems is the product solving and how is that benefiting you?
Easy to work with and fast response time.
Recommendations to others considering the product:
Definitely look into using this product. Easy to use.
Powerful tool - if you need it
What do you like best about the product?
I appreciate all of the logic options that allow me to skip a particular block of questions if they don't apply. I appreciate that I can pre-fill survey questions with data from Salesforce, or write data back to SF (although I haven't been able to get that working)
What do you dislike about the product?
This is a very powerful tool, but it comes with a lot of overhead that I really don't take advantage of. It is difficult to just send out a survey. It's messy trying to manage recipients. It's tedious creating even simple survey questions. I often say using Qualtrics feels like using a hammer to kill an ant.
What problems is the product solving and how is that benefiting you?
Our team at Qualtrics CS team is SUPER responsive, and always helpful. But I have struggled to resolve issues - follow up is not great (on my part as well). Qualtrics support has been less helpful and terrible about follow up.
Recommendations to others considering the product:
Very powerful tool but you need to understand how to design the right questions to get the most out of the reporting options. Not great for simple survey needs - but fantastic for complex surveys and reporting.
Capable platform marred by their implementation partner / approach
What do you like best about the product?
The platform is highly customizable in almost every aspect (front-end of the surveys, survey logic, text analytics etc.). It helped us implement our voice of customer strategy almost exactly as we wanted it to.
What do you dislike about the product?
Almost too customizable in some respects. The editor for creatives is basically a blank canvas where you can apply shapes and images. I'd expected something a bit more limited (in a good way) that restricted the user's ability to something that would be considered good design. Also, their implementation partner did not seem to have a clue about the platform. Technical questions we asked had to get relayed back to Qualtrics support for answers, which made us question their purpose.
What problems is the product solving and how is that benefiting you?
We wanted to get more in-the-moment feedback, and Qualtrics' site feedback option helped us do exactly that. We are yet to launch our program, but expect to get a better understanding of themes from our customers' experience on the website.
Game changing
What do you like best about the product?
Qualtrics CX allows our company to arm ourselves with data and make data-driven decisions.
What do you dislike about the product?
Sometimes there are tiny details that you have to learn as you go, that you don't learn on support pages.
What problems is the product solving and how is that benefiting you?
What do our customers want? What products and features do they want? Why are certain behaviors happening? Qualtrics allows us to move the needle with a deeper understanding of who our customers are and why they're doing what they're doing.
Recommendations to others considering the product:
Don't just look at what your company's needs are for right now, look at what you could be doing in the next couple of years with Qualtrics.
Acceptable Product
What do you like best about the product?
I like the ease of creating and deploying surveys within the tool, the analytics on surveys and tracking information is also extremely useful.
What do you dislike about the product?
The setup and help that you receive from Qualtrics support on custom From domains, as well as the ability to select individual contacts from a contact list when setting up an email senders list for a survey
What problems is the product solving and how is that benefiting you?
I have used it from the application management side, and not truly deploying live surveys on a regular basis
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