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New User Experience
What do you like best about the product?
The flexibility and tremendous amount of valuable feedback we will gain from this software. I like the dashboard and found overall the software easy to use. The reporting piece will be very important to improving our customers experience. I appreciate the file upload ease of use, and how much data is able to be sliced and diced. I look forward to learning what is important to both or internal and external customers.
What do you dislike about the product?
Third party training - not specific to our industry. We struggled with the individual that was on our project. He eventually improved and did bring the project to a successful completion. Having someone assist that understands the end users industry would be very helpful. Also we were not tech savvy users which caused some challenges. Again it did end well.
What problems is the product solving and how is that benefiting you?
I've learned a great deal about our data and what we need to measure. Improving our customer's experience will be the biggest asset of our use of the software. Understanding our client's need and desires will also be a specific measuring point. In addition we hope to identify areas where training may prove useful. It's important to put to use the information the survey will provide. Asking our Teams to work with the results will help our employees take ownership of important customer relationships. Going above and beyond to ensure We achieve the best result.
Recommendations to others considering the product:
Do your homework, know what your expectations are and how you will use the information.
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Great Product but a loosey goosey operation with too much employee turnover and slow responsiveness
What do you like best about the product?
Easy to use, but powerful enough to customize. Dashboarding and Text Analysis
What do you dislike about the product?
That is seems like much of what I purchased is now available in Research Core
What problems is the product solving and how is that benefiting you?
Integrating feedback from multiple sources and service recovery through ticketing function
Great Customer Experience Platform!!
What do you like best about the product?
Not only it helped us get all the surveys at one place but the analytics are awesome. How we can analyze data in the platform with additional feature of Text IQ is very helpful. The Dashboard makes thing easy to see for management.
What do you dislike about the product?
As of now there was1 main issue we had with auto thank you note which took longer to resolve. But once we had the right customer service person he provided a solution quickly.
What problems is the product solving and how is that benefiting you?
1. Send out various surveys to customers
2. Analyzing the data we get from Surveys
3. Work on places where customers are having issues.
2. Analyzing the data we get from Surveys
3. Work on places where customers are having issues.
Recommendations to others considering the product:
It is a very good Platform. Easy to implement and easy to use. The customer service is really good. Most of our issues get sorted pretty quickly.
Plus the dedicated team is available to answer every question almost instantly.
Plus the dedicated team is available to answer every question almost instantly.
Professional survey system allowing for powerful analysis
What do you like best about the product?
Great system, the Research Core allows for complex survey logic, and provides helpful tips how to create good surveys and provides the ability to create reports for the answers to share with customers. We enjoy the dashboards because of their ability to display data in a professional manner in brand colors, that can easily be evaluated by anybody on the team. Preset filters allow for a quick glance, but adaptive filtering allows each coworker to dig down by themselves and get answers about correlations for their specific questions. So far everything I needed was possible to do!
What do you dislike about the product?
While I have not yet been unable to do something, it is often not quite intuitive and usually there is a multitude of options directly available. You have to either be trained to use the system or do it regularly to avoid spending a lot of time with looking up how to do things.
I appreciated the improvements in the dialog to setting up the datasource for the survey, but am regularly frustrated that I have to switch between keyboard and mouse all the time since the keyboard does not work in the drop-downs.
One thing that is regularly stumping me: I am color-coding bar charts in our brand colors, but if I set up the dashboard before I have any survey answers or while I only have very few, I can not do that, since the dashboard does not seem to know what possible options are, so I regularly have to go back and tweak the colors as more answer options are chosen.
I appreciated the improvements in the dialog to setting up the datasource for the survey, but am regularly frustrated that I have to switch between keyboard and mouse all the time since the keyboard does not work in the drop-downs.
One thing that is regularly stumping me: I am color-coding bar charts in our brand colors, but if I set up the dashboard before I have any survey answers or while I only have very few, I can not do that, since the dashboard does not seem to know what possible options are, so I regularly have to go back and tweak the colors as more answer options are chosen.
What problems is the product solving and how is that benefiting you?
Currently we are mainly using it to gather information about the user experience after they interacted with our product. Qualtrics Reseach Core allows us to set up a complex survey consisting of a standard backbone that everyone answers and many parts that are only displayed to users meeting certain conditions. Qualtrics Customer Experience allows every single team member to look at the results to improve our products, and investigate correlations to get a better understanding of customer issues and what they really like.
Recommendations to others considering the product:
The dashboards are a great tool for your team and management to quickly get an impression on how things are going, while at the same time allowing them to investigate correlations if they are interested in that. The user interface is mostly intuitive.
You should plan a bit of learning time for the set-up of the dashboards, though. At least in our company we decided to keep that task in the hand of only very few people, whereas nearly everybody creates surveys.
You should plan a bit of learning time for the set-up of the dashboards, though. At least in our company we decided to keep that task in the hand of only very few people, whereas nearly everybody creates surveys.
First time user
What do you like best about the product?
The Level of customer support is great. The tool itself is very user friendly.
What do you dislike about the product?
Wish there were more examples of different employee surveys.
What problems is the product solving and how is that benefiting you?
Trying to develop an tool for our employee engagement. Benefits will be long term.
Qualtrics has been an exceptional tool in our primary market research.
What do you like best about the product?
I loved the customization of the tool and the ability to duplicate surveys.
What do you dislike about the product?
The API connection process was confusing
What problems is the product solving and how is that benefiting you?
Industry surveys to understand Attitudes and behaviors and drivers of business within the industry.
Qualtrics CX Review
What do you like best about the product?
It is super easy to use and presented in a way that is easy to read and follow
What do you dislike about the product?
Nothing I have no complaints on the product to this point.
What problems is the product solving and how is that benefiting you?
Customer Retention and Service-Oriented Scoring
Recommendations to others considering the product:
Make a Plan and Follow the Plan
supports are good
What do you like best about the product?
timely response from the support team, also our account team was able to connect me directly to our technical account manager, that's very helpful
What do you dislike about the product?
nothing particular really, if i have to say one thing, it'd be reaching out to different people, but at last I was connected to the right person
What problems is the product solving and how is that benefiting you?
technical issues including stitching response ID with our digital analytics universe
Great visual tool with adaptability
What do you like best about the product?
The most useful part are the CX dashboards
What do you dislike about the product?
I wish the CX dashboard allowed IQ directory to be a source
What problems is the product solving and how is that benefiting you?
We use the CX dashboard for reporting, monitoring, and improvement of research studies. It has saved us a ton of time going through individual surveys and allowed us to see larger issues that are difficult without a bird's eye view.
Recommendations to others considering the product:
Consider your specific use cases first then talk with someone at Qualtrics. The applications are more expansive than people realize.
Good, not Great
What do you like best about the product?
I like how many different functions are available within the single platform - i.e., surveys with multiple invite methods (including intercepts), closed-loop ticketing, dashboards, text analytics, etc.
What do you dislike about the product?
The responsiveness and knowledge of our Qualtrics support team has been awful. We are helping our clients implement a new CX program and due to the Qualtrics' team's blunders we are months behind schedule and are constantly receiving misleading or conflicting information.
What problems is the product solving and how is that benefiting you?
As a market research company, we are helping our client's solve CX problems around consolidation of platforms/programs and democratization of insights
Recommendations to others considering the product:
Be sure to have your requirements clearly defined before starting the implementation process
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