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Great Customer support to learn more than I can imagine
What do you like best about the product?
I wasn't sure what I was getting into with Qualtrics to improve my customer service data. They have held my hand when needed, expanded my thinking and never made me feel dumb or finished. They invest from the beginning and keep on going.
What do you dislike about the product?
Simply trying to figure out where to go next within the system. for educational use.
What problems is the product solving and how is that benefiting you?
Gathering constant feedback and responding to such. Climate surveys for our schools and responses from Town Hall meetings to guide Bond election
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Jack of all trades but a master of none
What do you like best about the product?
The endless possibilities of the platform, with some parts are half baked.
What do you dislike about the product?
Getting easy to use data out of the platform.
What problems is the product solving and how is that benefiting you?
Workflows, approval processes, governance and data warehousing.
newbie with Qualtrics
What do you like best about the product?
Though our company has been working with Qualtrics for several years, its the first time that our department, Global Retail, will be using services. Scott Alstrom has been a terrific partner, going above and beyond to help us in our decision to partner with Qualtrics and I'm sure he'll continue to partner with us as we approach the starting line and eventually see improving NPS scores . Appreciate the opportunity to work with you
What do you dislike about the product?
Dislike is strong, we hope to address the challenge of the cultural nuances of Global NPS scoring
What problems is the product solving and how is that benefiting you?
retail conversion ans sales improvements while maintaining and improving the NBA B rand name globally
Great CX platform
What do you like best about the product?
I love the stat tools available within Qualtrics! I'm able to have deeper insights into our customer data because of the sophisticated ways we can now analyze our customer feedback.
What do you dislike about the product?
Because of the sophistication, I find that it's challenging to just get started with a project. There's a lot of understand and absorb. A lot is intuitive, but there is a lot that you need instruction on.
What problems is the product solving and how is that benefiting you?
Trying to collect customer insights from across the organization in a cohesive way. Lots of teams gathering feedback in different ways and using different tools. Some of that is still happening, but we're getting better.
Intuitive platform with stellar support
What do you like best about the product?
The quality of the software and the amount of data that can be garnered and utilized along with easy customization
What do you dislike about the product?
New to the qualtrics platform and really have not have a negative experience to report at this time
What problems is the product solving and how is that benefiting you?
NPS, the ability to improve the customer experience through the life of a financial product and encourage repeat business
Changing culture one review at a time
What do you like best about the product?
Qualtrics provides our staff with real time feedback from our Customers, and the ability to take ownership of issues quickly, before the escalate into stories that hurt the Brand! The dashboards encourage staff to seek out high performers who can take a leadership role and mentors them on raising the CX bar! It's a real Culture changer!!
What do you dislike about the product?
On the dashboards, I would like to see box-and-whisker plots rather than average scores. The range and skew is more important than the average. The old chest nut "Customers feel variation not averages"
What problems is the product solving and how is that benefiting you?
McGrath has used Qualtrics to establish a NPS and C-SAT baseline for Landlords and Tenants. We have shared the results with our teams and Customers with negative feedback have been contacted. Overall feedback has been sent to all Customers. Internally, this is a cultural shift in removing the fear of feedback. Externally we are showing Customers we listen and value their feedback. Going forward we are developing surveys/dashboards to support our new CXJM.
Recommendations to others considering the product:
Qualtrics shares best practice thought leadership with a world class XO management platform to accelerate deployment and better customer outcomes.
Pretty good!
What do you like best about the product?
I'd say that the insights provided by the Qualitric Customer Experience was pretty useful. The UI is nice too! Easy to navigate
What do you dislike about the product?
The Qualtrics Customer Experience platform can be slow at time.
What problems is the product solving and how is that benefiting you?
How long users are on our product & what age group.
Great Start - More Work in Academics Needed
What do you like best about the product?
I love the ability to collect multiple data points in a user-friendly format. I LOVE Vocalize (the concept).
What do you dislike about the product?
While I love Vocalize, there are some key data features that we need displayed in the academic sector that currently are not supported by the software.
What problems is the product solving and how is that benefiting you?
We have revolutionized the measurement of human capital school support (could not be measured prior) and also synchronizing leadership experiences in classrooms and calibrating data points.
Recommendations to others considering the product:
Know the different ways Qualtrics can be leveraged to solve existing problems. It's not overly intuitive beyond survey use, but it's application possibilities are endless.
Bringing CX to the Public Sector
What do you like best about the product?
Device compatibility to reach more users
What do you dislike about the product?
No built-in mapping feature because we are the public sector. APIs are hard to create
What problems is the product solving and how is that benefiting you?
Engaging more residents on lore projects!
Customer Experience or Voice of the Customer - Identity Crisis?
What do you like best about the product?
The tool aspires to be a great tool to help with experience data to support an organization.
What do you dislike about the product?
Many of the features moved onto the main XM platform, after we adopted the VoC platform. This made it a bit frustrating.
What problems is the product solving and how is that benefiting you?
We were trying to efficiently understand anecdotal feedback, which is usually the open-ended feedback.
Recommendations to others considering the product:
Speak with other current users of the product to understand pros and cons. Look beyond Qualtric's own customer recommendations.
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