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I would recomend
What do you like best about the product?
that its simple and that there a very few open ended questions which make the responses easier
What do you dislike about the product?
too many open ended questions on surveys
What problems is the product solving and how is that benefiting you?
lots of problems with our websites
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so far so good
What do you like best about the product?
The team! Our implementation team and sales and CSM managers have been so supportive and helpful!
What do you dislike about the product?
The platform feels a little enterprise-y. Why call surveys projects and not surveys?
What problems is the product solving and how is that benefiting you?
scaling analysis of survey responses to better correlate with finance and ultimately understand and improve the customer experience.
Online Surveys
What do you like best about the product?
I think that they are very simple and easy to use.
What do you dislike about the product?
I dislike the questions that the surveys contain. I think that people would benefit from official training from Qualtrics in order to maximize their surveys.
What problems is the product solving and how is that benefiting you?
Qualtrics lets me see, customer touch points. It also lets me put the results into a format that is better for analysis.
The possibilities!
What do you like best about the product?
We are just getting started with using Qualtrics to measure CX, and so far, I like the ease of use and the user interface. I know I'll like dashboards too, once we get going!
What do you dislike about the product?
I dislike that I can't have all the add-ons, due to budget!
What problems is the product solving and how is that benefiting you?
We are solving a business process need related to collecting evaluations and data related to impact on our programs. Benefits are still coming... we are just beginning.
Recommendations to others considering the product:
This is the leader, by far. It's not just a tool but something that you can become better as a professional by using.
Qualtrics review
What do you like best about the product?
Ease of use, high functionality, quality results I trust
What do you dislike about the product?
The product has met my expectations, the time it takes to build certain surveys can be time intensive based on skip logic, but this is not a fault of the application, which I love.
What problems is the product solving and how is that benefiting you?
N/A
Great experience
What do you like best about the product?
The concrete examples & actionable insights
What do you dislike about the product?
Too general sometimes-----------------------------
What problems is the product solving and how is that benefiting you?
How to monitor all the touchpoints
easy and effective
What do you like best about the product?
easy to program. I can analyze data using statsiq
What do you dislike about the product?
Had some issues with StatsIQ, took a couple days for customer care to figure out - just a weird quirk. I wish the crosstab function was better (stat testing across columns, include created variables, filtering by embedded data, etc.)
What problems is the product solving and how is that benefiting you?
customer experience tracker. competitive research analysis. customer segmentation.
Great Experience
What do you like best about the product?
The support and experience that you get as a Qualtrics Customer is phenomenal!!
What do you dislike about the product?
Nothing they do a great job and have a great product.
What problems is the product solving and how is that benefiting you?
Customer Satisfaction metrics to show our Customers the value they receive through our product!
Qualtrics is intuitive
What do you like best about the product?
this is a major upgrade from previous surveying tool. Easy to save work and share with employees.
What do you dislike about the product?
I have found it hard to personalize the app
What problems is the product solving and how is that benefiting you?
collecting data from all contracts.
Recommendations to others considering the product:
1Give it a try
only one month exp
What do you like best about the product?
nothing right now qualtrics has been challenging
What do you dislike about the product?
so far bad experience but new to our company
What problems is the product solving and how is that benefiting you?
cust sat is our goal
Recommendations to others considering the product:
none
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