Qualtrics
Qualtrics LLCReviews from AWS customer
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Social Media Support
What do you like best about the product?
I like that the platform offers coverage of all social media platforms, which was not the case in other platforms we researched before purchasing. It is very flexible and modular, so you can shape the software to your needs as much as possible. I also highly appreciate the onboarding stage and the support received so far.
What do you dislike about the product?
Some features are still a bit buggy and there are simply so many possibilites that I can imagine it is a lot of work for the development team to keep up with.
What problems is the product solving and how is that benefiting you?
I have managed to cover the monitoring of our social media channels with just one person and to get invaluable data from online chatter.
Flexiblity adds Value
What do you like best about the product?
Multiple Media Platform functionality is important for our business . remaining flexible means we can adjust strategy as and when required.
What do you dislike about the product?
On the Rare occasion that downtime occurs it can be disruptive.
What problems is the product solving and how is that benefiting you?
We tackle all Social Media and other media interactions on a single planform with very good transparency and very little interruptions.
Recommendations to others considering the product:
ITs a worthy investment. Its flexible approach to requirements make it functional and effecient at interaction and User management.
Great tool with room for improvement
What do you like best about the product?
I love that it can be integrated with customer accounts, and multiple methods of communication (comments and PM messages in our case) to provide a streamlined and timelined communication with our clients.
What do you dislike about the product?
Bugs that occur from time to time with customer links not "sticking" to the right customers, and glitches with not being able to respond to our clients from time to time.
What problems is the product solving and how is that benefiting you?
I'm a social media moderator dealing with customer support and account enquiries, so being able to see the customers communication with us over time is invaluable, as well as the ability to respond and converse without the need to access different programs for each aspect of our communication. The fact we can integrate with our customer support database has been integral to the success of this product for me personally.
Recommendations to others considering the product:
Definitely work with the team to ensure your experience is customized to your line of work and priorities, there is so much potential to each unique situation
Easy, fast and reliable.
What do you like best about the product?
The easy way of using, less lagging and very accurate, I'd recommend it for all my collages
What do you dislike about the product?
the way of showing replies, deleted replies still exist which takes long time for me by replying.
What problems is the product solving and how is that benefiting you?
shipping company experience using Facebook, Twitter and Instagram.
Complex Tool to Manage Social
What do you like best about the product?
I like that you can collate all of your accounts into one and assign certain sentiments to different people. I like the tagging and the auto tagging.
What do you dislike about the product?
I feel like some of the features are not as intuitive as I wish they were. I had a really hard time connecting multiple Facebook accounts where I am an administrator. It could've been on Facebook's end but it took several months to resolve.
What problems is the product solving and how is that benefiting you?
Being able to pull metrics on sentiments - I would like to dig in deeper into those tools. I feel like I am just scratching the surface.
Recommendations to others considering the product:
I recommend it heartily!
Social media manager review
What do you like best about the product?
I like that I can engage with customers via social on a device besides my phone.
What do you dislike about the product?
I'd like to be able to save and categorize customers so I can maintain relationships with them and know more about them.
What problems is the product solving and how is that benefiting you?
cx response
Love the featuures, want UX to be cleaner
What do you like best about the product?
Monitoring capability ( the variety and quality of streams)
What do you dislike about the product?
Cluttered inbox design. Need to be more minimalistic in design
What problems is the product solving and how is that benefiting you?
Community management and customer service.
Just getting started
Just getting started
Decent community management tool
What do you like best about the product?
Clear UX.
Great live chat support.
Pulls all Connect of comments and posts, even comments on Instagram dark posts.
Great live chat support.
Pulls all Connect of comments and posts, even comments on Instagram dark posts.
What do you dislike about the product?
Sometimes the ‘filtering’ of posts doesnt really work. Harder to manage multi countries/ multi language comments.
What problems is the product solving and how is that benefiting you?
Int. Community management
Positive review
What do you like best about the product?
System simplifies access to all social media platforms into 1 place.
What do you dislike about the product?
There seem to be some downtimes where you cannot access the system at random times
What problems is the product solving and how is that benefiting you?
Becoming more efficient in managing social media and responding to posts
Recommendations to others considering the product:
None
So far so good
What do you like best about the product?
I like how organized the different social media platforms are
What do you dislike about the product?
I dislike how long it takes things to load and that I have to refresh a page just in case I missed something. I also have to log onto Facebook and edit comments from there because Clarabridge doesn't always have ALL the comments/feedback/etc
What problems is the product solving and how is that benefiting you?
The benefit is being able to do it all in one place. Instagram, Twitter, Facebook. It's very time efficient.
Recommendations to others considering the product:
refresh your page a lot and ALWAYS double check the actual social media platforms. Some things fall through the cracks
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