Qualtrics
Qualtrics LLCReviews from AWS customer
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Clarabridge Engage
What do you like best about the product?
Performance Management
Permissions control
Stream aggregator
Tagging and social listening
Permissions control
Stream aggregator
Tagging and social listening
What do you dislike about the product?
The seat cost is astronomical. It is too much money.
What problems is the product solving and how is that benefiting you?
Better understand of feedback from our Socials Pages and quick resolutions to issues for our users who write in on social
Great for evaluations and responses
What do you like best about the product?
For events and classes we would use this as a survey generated more than anything. We really liked the ease of setting survey's up, sending them out, and tracking who responded or not. The software is user friendly, except on the back end building the surveys out. This is a more advanced tool than a free one that you can find of course. It has more bells and whistles than other survey accounts. You are able to dig into and use for evaluation and research purposes.
What do you dislike about the product?
We no longer use. Messy system and administration experience. I wish that it was easier to track your results for participants responses. Even when we tried to formulate the surveys, it made it difficult to plot where the questions would be placed even though we put them in order, it didn't always map out how we wanted. Another dislike is that it is expense to upkeep and maintain. The ranking option in my opinion, didn't really matter, it through the questions in random order and the follow up for certain questions (logic) was thrown off. Training can also take a while for new users.
What problems is the product solving and how is that benefiting you?
We realized the impact was that the system took care of everything for us. It ran analytics and results in an excel when we needed it. We would always use this to gauge where students were at with their courses, new events we were thinking about, and rating upgrades on in house items.
Recommendations to others considering the product:
I would recommend this system, depending on what you are needing of course. It might work better that you use a free software like survey monkey or something.
Easy to use
What do you like best about the product?
Easy for my agents to use and for me to see the global picture of what’s happening
What do you dislike about the product?
Don’t like that review sites aren’t included like Trip Advisor. Also wish there was a better way for my team to get up to speed on the available features so we could get the full benefit
What problems is the product solving and how is that benefiting you?
Social care for sure. Also starting to provide info from social out across the company to help improve CX by starting with what matters to customers most
Recommendations to others considering the product:
It’s a powerful tool IF you have the manpower to set it up and maintain it properly
Great for evaluations and responses
What do you like best about the product?
For events and classes we would use this as a survey generated more than anything. We really liked the ease of setting survey's up, sending them out, and tracking who responded or not. The software is user friendly, except on the back end building the surveys out. This is a more advanced tool than a free one that you can find of course. It has more bells and whistles than other survey accounts. You are able to dig into and use for evaluation and research purposes.
What do you dislike about the product?
We no longer use. Messy system and administration experience. I wish that it was easier to track your results for participants responses. Even when we tried to formulate the surveys, it made it difficult to plot where the questions would be placed even though we put them in order, it didn't always map out how we wanted. Another dislike is that it is expense to upkeep and maintain. The ranking option in my opinion, didn't really matter, it through the questions in random order and the follow up for certain questions (logic) was thrown off. Training can also take a while for new users.
What problems is the product solving and how is that benefiting you?
We realized the impact was that the system took care of everything for us. It ran analytics and results in an excel when we needed it. We would always use this to gauge where students were at with their courses, new events we were thinking about, and rating upgrades on in house items.
Recommendations to others considering the product:
I would recommend this system, depending on what you are needing of course. It might work better that you use a free software like survey monkey or something.
Some good features
What do you like best about the product?
I like that I can upload a contact list and then send emails to the list directly from within Qualtrics.
What do you dislike about the product?
I still think the interface is unnecessarily cluttered. It's usable but it's less intuitive than some competitors
What problems is the product solving and how is that benefiting you?
Managing elections and communications with members
Recommendations to others considering the product:
Expect that users will need some help adjusting to the interface
*Almost* everything I need
What do you like best about the product?
The dashboards, automation recipes and smart folders are amazing
What do you dislike about the product?
No SSO and often runs slow at peak times.
What problems is the product solving and how is that benefiting you?
Being able to share what's happening on social with the wider business, and also monitor for outages/issues that we need to be aware of quickly.
CX Social Review
What do you like best about the product?
I like the ease in which we can use the platform and its ability to accommodate our 300 social pages.
What do you dislike about the product?
The platform can be glitch-y at times and this hinders our ability to help customers quickly and streamline the process.
What problems is the product solving and how is that benefiting you?
We are able to oversee a large number of pages that was difficult when using other platforms as most do not have the capability to handle over 300 pages.
Recommendations to others considering the product:
Take the time to set up your account to what works best for you. There are a lot of customization options.
Good social media tool
What do you like best about the product?
CX Social is exceptionally best in class and all around created apparatus for internet based life. It's pressed with numerous extraordinary highlights and gives point by point investigation to think about your image in market with more than 300+ gadgets in detailing. A few highlights like Automation, Smart labels, assessments dependent on AI enables you to ponder client just as your colleagues who are answering to your clients. Notwithstanding it, one of my most loved and late updates were marked look and feel of generally framework!
What do you dislike about the product?
There are such a large number of revealing gadgets that occasionally I get mistook for reports. Aside from short depiction accessible on each gadget, it would be pleasant there is point by point clarification connect which can indicate best precedents also.
What problems is the product solving and how is that benefiting you?
Supposition investigation, Agent conduct, Agent time the executives per answer, simplicity of comfort to answer to the clients utilizing canned reactions, computerized writes about various areas, robotized keen labels to comprehend and channel makes reference to, marked look and feel of in general framework.
Recommendations to others considering the product:
CX Social is very much created online life apparatus. It has number of one of a kind and nitty gritty highlights. Explore it.
Review NPS and customer feedback on monthly reports
What do you like best about the product?
I like the ease of the platform. I am able to review customer feedback in a dashboard that is easy to comprehend and create data spreadsheets of my own.
What do you dislike about the product?
I dislike how on the version my company uses I am unable to sort for key words. For example, I want to sort for 'ID cards' and see who mentions not receiving their ID card yet and I am unable to do that.
What problems is the product solving and how is that benefiting you?
One business problem we are currently solving using the customer experience platform is our website. Customers are able to give us feedback on the website that we are then able to use in improving the digital experience.
Very versatile
What do you like best about the product?
Though I am new to Qualtrics it so far has been versatile and allows a lot of personal design for each company
What do you dislike about the product?
So far nothing that I dislike about it. It works a lot better then then the system I have used prior
What problems is the product solving and how is that benefiting you?
Customer experience through the use of the survey data after our members have used emergency road service. It pulls data quick and efficient.
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