Qualtrics
Qualtrics LLCReviews from AWS customer
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Positive
What do you like best about the product?
Easy to use, intuitive, highly flexible and easy to administer
What do you dislike about the product?
Occasional 'glitches' that can't be explained; lack of flexibility in paginated reports
What problems is the product solving and how is that benefiting you?
Used for employee and customer research. Helps realise insights and actions.
Insightful partnering intelligence
What do you like best about the product?
targeted strategies driven by analytics.
What do you dislike about the product?
data geeks not being data scientist or moving into application.
What problems is the product solving and how is that benefiting you?
targeted campaigns can and do lead to targeted and better vetted strategies.
Recommendations to others considering the product:
do your homework and look at longterm needs and scope and be open to expanding your own organizational expectations.
Great product, but need help
What do you like best about the product?
I love how easy the product is to use. We had some issues on the back end automating some of our surveys, but those got ironed out pretty quick. It's quick and easy to use and design.
What do you dislike about the product?
There is so much that it can do, once it was set up we were kind of lost at what the next step is. It would have been nice to get best practices, or next steps, or things to look at once the implementation was done. We felt we were left on our own.
What problems is the product solving and how is that benefiting you?
We are trying to measure not just different touchpoints, but channels for our members.
My Review
What do you like best about the product?
I love the ability to put tie statistics to the back end for further evaluation. I am excited to look at the Employee XM Product.
What do you dislike about the product?
I wish they had more video training for the mailing list.
What problems is the product solving and how is that benefiting you?
Employee survey. None yet. My first survey goes out next week.
Transforming Work Productivity
What do you like best about the product?
The ease of the platform and the ease of the reports.
What do you dislike about the product?
When changes are made to the platform, the communication and help could be enhanced to ensure that there is ease of use.
What problems is the product solving and how is that benefiting you?
Child abuse and neglect through agency analysis and system reform
insight to customer happiness
What do you like best about the product?
i enjoy the nps tool because it detracts words that the customer uses in their evaluation to provide you with key words that boost your brand and customer experience. also detracts keywords that describe need for customers improvements. also provided me with the customer content wants that i will use to research new leadership development content
What do you dislike about the product?
i dislike that this is only available through the customer experience product
What problems is the product solving and how is that benefiting you?
the problems we are solving using customer experience is our training services and customer's purchasing experience.
Great Customer support to learn more than I can imagine
What do you like best about the product?
I wasn't sure what I was getting into with Qualtrics to improve my customer service data. They have held my hand when needed, expanded my thinking and never made me feel dumb or finished. They invest from the beginning and keep on going.
What do you dislike about the product?
Simply trying to figure out where to go next within the system. for educational use.
What problems is the product solving and how is that benefiting you?
Gathering constant feedback and responding to such. Climate surveys for our schools and responses from Town Hall meetings to guide Bond election
Jack of all trades but a master of none
What do you like best about the product?
The endless possibilities of the platform, with some parts are half baked.
What do you dislike about the product?
Getting easy to use data out of the platform.
What problems is the product solving and how is that benefiting you?
Workflows, approval processes, governance and data warehousing.
newbie with Qualtrics
What do you like best about the product?
Though our company has been working with Qualtrics for several years, its the first time that our department, Global Retail, will be using services. Scott Alstrom has been a terrific partner, going above and beyond to help us in our decision to partner with Qualtrics and I'm sure he'll continue to partner with us as we approach the starting line and eventually see improving NPS scores . Appreciate the opportunity to work with you
What do you dislike about the product?
Dislike is strong, we hope to address the challenge of the cultural nuances of Global NPS scoring
What problems is the product solving and how is that benefiting you?
retail conversion ans sales improvements while maintaining and improving the NBA B rand name globally
Great CX platform
What do you like best about the product?
I love the stat tools available within Qualtrics! I'm able to have deeper insights into our customer data because of the sophisticated ways we can now analyze our customer feedback.
What do you dislike about the product?
Because of the sophistication, I find that it's challenging to just get started with a project. There's a lot of understand and absorb. A lot is intuitive, but there is a lot that you need instruction on.
What problems is the product solving and how is that benefiting you?
Trying to collect customer insights from across the organization in a cohesive way. Lots of teams gathering feedback in different ways and using different tools. Some of that is still happening, but we're getting better.
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