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Qualtrics

Qualtrics LLC | 1

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External reviews

711 reviews
from G2

External reviews are not included in the AWS star rating for the product.

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    Gabriel R.

Top of the line CX tool

  • May 24, 2023
  • Review verified by G2

What do you like best about the product?
What i find most helpful with Qualtrics is its ability to integrate with other system and its analytic capabilities such as the text AI analytics which you won't find anywhere
What do you dislike about the product?
Although it is top-of-the-line in terms of experience, Qualtrics has limitations when it comes to handling giant input data on its survey builder.
What problems is the product solving and how is that benefiting you?
Feedback is very useful to big enterprises and Qualtrics has made it possible to have a seamless connection between CRMs and the feedback tool

    Heather S.

Qualtrics Customer Experience is versatile and easy to use

  • May 24, 2023
  • Review verified by G2

What do you like best about the product?
I can open an existing project and make just a couple updates or changes to get responses from my target audience.
What do you dislike about the product?
It would be nice if the questions would update their numerical order when you delete a question. Instead, the numbers seem out of order and I spend time changing them.
What problems is the product solving and how is that benefiting you?
I need to do a lot of scheduling and Qualtrics allows my audience to make different selections and even give short answers so I can effectively set up a schedule

    Higher Education

I conduct psychological research and use Qualtrics to conduct and analyze my studies.

  • May 23, 2023
  • Review provided by G2

What do you like best about the product?
Qualtrics has been quick in responding to my needs
What do you dislike about the product?
Sometimes they can't undersatnd what I am trying to figure out
What problems is the product solving and how is that benefiting you?
They are helping me write and analyze my studies better

    Megan B.

Super Helpful!

  • May 23, 2023
  • Review provided by G2

What do you like best about the product?
This program helps me use the different things Qualtrics has to offer and has helped me use Qualtrics greater to aid in our research!
What do you dislike about the product?
The amount of emails recieved can be a little overwhelming!
What problems is the product solving and how is that benefiting you?
It's helping me view quick statistics on our data to better understand our research results at a glance!

    Keyona A.

A great respource

  • May 23, 2023
  • Review verified by G2

What do you like best about the product?
the tool is easy to use. it has templates that can be used too.
What do you dislike about the product?
previous versions were hard to navigate. it is more user friendly now.
What problems is the product solving and how is that benefiting you?
Obtaining feedback on new products that we implement.

    Airlines/Aviation

Great functionality, some areas need improvement

  • May 23, 2023
  • Review verified by G2

What do you like best about the product?
Graphs & advanced lookup functalitites help track comment trends + finding specific comments regarding certain topics for one-off analyses
What do you dislike about the product?
Text IQ function could be better, as it is difficult to manually make and update topics when current functionality only covers 40% of overall responses.
What problems is the product solving and how is that benefiting you?
Able to see customer pain points within their journey + use their qualitative feedback to identify errors that need resolving, opportunities to improve UX, & opportunities to create and improve new products/sunset non-functioning products.

    Higher Education

Quick response

  • May 23, 2023
  • Review provided by G2

What do you like best about the product?
Whenever I have an issue, Qualtrics tends to respond quickly, which really helps as I use Qualtrics for my work a lot. Timely response is especially important as some of my Qualtrics projects are time sensitive issues.
What do you dislike about the product?
It could be confusing as to who is my focal contact point--the IT service support at my institute or Qualtrics directly? It happened before that our ITS service was not aware of the version change, and as such, couldn't respond until the ITS service contacted Qualtrics tech support.
What problems is the product solving and how is that benefiting you?
When our Qualtrics module/version was changed to a different version, some user-faced items were either renamed or removed. Without the Qualtrics Customer Experience, I won't be able to continue what I'd like to utilize.

    Research

Helpful customer service

  • May 23, 2023
  • Review verified by G2

What do you like best about the product?
Qualtrics customer service was very helpful in solving a problem that I was experiencing on their platform. They were responsive via phone call and followed up via email to confirm potential solutions.
What do you dislike about the product?
The customer support pages need to be updated to reflect the current user interface of the platform (which led to me being unable to solve my issue). I recommend that they update these web pages.
What problems is the product solving and how is that benefiting you?
Qualtrics is helping me with large-scale survey recruitment for behavioral and cognitive research studies.

    Broadcast Media

Reliable tool that does what it needs

  • May 23, 2023
  • Review provided by G2

What do you like best about the product?
I like that it is easy to use and explain to others, it can easily be distributed and duplicated. We can also provide clients templates when they do not want to use the exact ones we offer.
What do you dislike about the product?
The customers like the old results pannel more than the new one because it would allow them to download it as a .pdf and share with their managers. Only a few people have access to qualtrics in the company so they like it that they can share the results seperately.
What problems is the product solving and how is that benefiting you?
Qualtrics has been allowing our clients to gain feed back from their audience so they can try to create better and more applicable content in their future events. This benefits us as we have more tools to offer our clients to help them do better.

    Higher Education

Attentive and accomodating

  • May 22, 2023
  • Review provided by G2

What do you like best about the product?
My contacts were tuned into my needs and were on point when I needed them. The response time to answer questions and help me through the process was outstanding.
What do you dislike about the product?
I would have liked to go to a higher level but the price was prohibitive.
NO
What problems is the product solving and how is that benefiting you?
What the preference is to work remotely or from the office when applying for a job.

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