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Customer XM review
What do you like best about the product?
The text iq feature of Qualtrics is something that I like the most. Apart from that, the dashboard builder, where we can make widgets and analyze the data, is something that is really good.
What do you dislike about the product?
The cost for a customer experience license is little too high. And sometimes, it is difficult to get all the features just in one license.
What problems is the product solving and how is that benefiting you?
The ticketing feature of Qualtrics lets users create tickets based on previous events.it is a way to assign ownership of a task to an individual or role so we can take quick action. This feature helping clients to take action on a particular event or task very easily.
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Qualtrics CX Review
What do you like best about the product?
Absolutely everything!
We are able to build Surveys with ease using Survey Builder. We can visualize the data in a meaningful manner in Dadhboard. Also, text iQ feature is a cherry on the top as we are able to collect insights from open ended questions as well.
We are able to build Surveys with ease using Survey Builder. We can visualize the data in a meaningful manner in Dadhboard. Also, text iQ feature is a cherry on the top as we are able to collect insights from open ended questions as well.
What do you dislike about the product?
As I mentioned earlier, I like everythibg about Qualtrics CX. But since you're asking, one thing that comes to mind is that it would be better to have some support agent who have knowledge of basic javascript.
What problems is the product solving and how is that benefiting you?
We have a lot of Surveys that collect open ended data. Text iQ feature has been a lifesaver when it comes to gathering sentiment of customers. Also, pre build topics in Text iQ are very helful. By gathering their sentiments, we were able to figure out what the customers wanted and finally change their negative sentiments to positive.
CX Qualtrics - Review
What do you like best about the product?
Building Surveys has been effortless using Qualtrics as it is User-friendly, and the tool has helped us collect and analyze data which has helped us achieve customer satisfaction. Also, QualtricsCX has outstanding Workflows Tasks such as Ticketing, Update Directory, Email etc. They have been instrumental in our day-to-day uses.
The SCX Dashboard functionality is also one of a kind, where responses are represented in a multitude of widgets in Real-Time. These dashboards are not just limited to reactions but can also be created for Action Planning and Tickets.
Qualtrics also has Text iQ and Stats iQ feature, which are AI-based features for Sentiment analysis and Quantitative analysis, respectively.
The SCX Dashboard functionality is also one of a kind, where responses are represented in a multitude of widgets in Real-Time. These dashboards are not just limited to reactions but can also be created for Action Planning and Tickets.
Qualtrics also has Text iQ and Stats iQ feature, which are AI-based features for Sentiment analysis and Quantitative analysis, respectively.
What do you dislike about the product?
The Text iQ functionality could be improved as it sometimes doesn't perform accurately, if set in languages other than English.
What problems is the product solving and how is that benefiting you?
Surveys and Dashboards have helped us gauge meaningful Customer insights. Also, analyzing the data has been extremely simple with the help of such User-friendly Dashboards. Also, the ticketing workflows have helped us create a ticket each time we receive negative sentiments. As a result, we could figure out where we were lacking and change customers' sentiments. I can say that by using the Qualtrics Customer Experience license, we were able to understand customers' problems and tackle those with ease.
Qualtrics CX experience is a good tool
What do you like best about the product?
great place for building surveys. the platform is very user friendly
What do you dislike about the product?
Dashboards and directory needs a better way to connect with each other
What problems is the product solving and how is that benefiting you?
Helps build complex survey logics with multiple branches. One place to manage contacts and distribute the survey as well
Freakiness & it's boldness with ease of building surveys.
What do you like best about the product?
Tantalizing and ferocious with ease of building surveys which are bold.
Exquisiteness with ease of managing prospects.
Exemplary and awesome with polls management.
Good customer service.
Exquisiteness with ease of managing prospects.
Exemplary and awesome with polls management.
Good customer service.
What do you dislike about the product?
Very bold and robustness with creation of polls to know customer prospects.
What problems is the product solving and how is that benefiting you?
Excellent and very bold to create very nice surveys.
Reliability and flexibility with efficiency to monitor customer response.
The customer service is very great.
Efficiency and robustness with ease of customization.
Reliable with polls and assessments.
Reliability and flexibility with efficiency to monitor customer response.
The customer service is very great.
Efficiency and robustness with ease of customization.
Reliable with polls and assessments.
Consumer Experience Review
What do you like best about the product?
The most helpful things is that it is quick in response and the follow up is kind of nice.
The quick response is something that should be focused on as it has been very useful.
The quick response is something that should be focused on as it has been very useful.
What do you dislike about the product?
The follow up sometimes gets too much for the customer to bear, not everyone want to see their mail clogged up with so much messages just because they submitted their mail on a study platform.
What problems is the product solving and how is that benefiting you?
It helps me solve the problem of not being able to adequately know what how the customer to product relationship works
Qualtrics CX review
What do you like best about the product?
It is extremely user-friendly and the Dashboards have helped us collect data in real-time. On top of that, we have been able to generate many useful insights with the help of Dashboards.
What do you dislike about the product?
I'd say pricing, as the license price has increased in recent years and it has been difficult for us to manage the board to convince them to use Qualtrics. So please try to get the pricing down if possible.
What problems is the product solving and how is that benefiting you?
It has helped us in improving my CSAT score for various products and also helped me monitor the engagement of the employees. With the use of the ticketing feature, We get to know when something is wrong in the organization. Also, the Dashboards have been a lifesaver at times, we were able to increase the sales by 30% with the help of the insights generated.
Very good. Very easy to use as other "free" softwares, but better functionality.
What do you like best about the product?
I like being able to develop a survey for both PC and mobile at the same time and seeing - in real-time - the presentation.
What do you dislike about the product?
Once the ball gets rolling it is easy to generate, but there are many features that are not intuitively displayed "out of the box."
What problems is the product solving and how is that benefiting you?
Post customer escalation, Qualtirs is helping us measure and quantify how the engagement was handled, to what level of satisfaction the customer was treated, and also using the survey to solicit for reviews and public use of information.
Simple and Easy tool, but needs improvements and more user friendly functionality
What do you like best about the product?
Qualtrics CX is a simple and easy tool to use. Its user interface is simple and is easy to build surveys and have them maintained. Also the web intercepts work well with the logics and it is also easy to setup and use.
What do you dislike about the product?
The XM Directory needs more updates, basic features like using a Filter to extract data on a ongoing basis using API is unavailable. It has set a basic parameters that can be used. but i would like something similar to exporting responses. wherein using a filterID i can filter as i need. a similar functionality of using filter ID in XM Directory will be useful.. Similar to this there are few more example wherein we use day to day that can be improved and can have a bigger impact on our experience
What problems is the product solving and how is that benefiting you?
Currently it helps us to measure our experience and key touch points across our value chain and also help identify customers who are unhappy or dissatisfied and helps target them and help them get a resolution faster. Identifying the problem areas in our process and products help to come up with improvement plans to fix these and help improve the experience of cusomers/partners.
The best platform for experience management, and is not just for private businesses.
What do you like best about the product?
The entire suite of tools can be used for customer experience management, data and experience management. Their core tool is XM Directory and that allows us to track candidates from admission through graduation.
What do you dislike about the product?
Some of the items could be more robust or allow for more manual control. Manual updates are complicated and are accomplished via .csv import, but that is overkill for some tasks.
What problems is the product solving and how is that benefiting you?
It allows us to manage our students and relevant data for assessment and accreditation that is not permitted in our university's student management platform. This information is critical.
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