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Best customer experience platform out there
What do you like best about the product?
I love the customer service I get from Qualtrics. They help me find the answers I need
What do you dislike about the product?
I wish the tools were more robust for certain types of studies (i.e. conjoint)
What problems is the product solving and how is that benefiting you?
Brand tracking and customer satisfication surveys
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Customer Experience
What do you like best about the product?
Creating the survey is easy and user-friendly. There are easy routing.
What do you dislike about the product?
There are some functions I wished you had like being able to copy display logic to use in other questions instead of rebuilding it.
Also, being about to print the survey flow or extract the survey flow to word or something
Also, being about to print the survey flow or extract the survey flow to word or something
What problems is the product solving and how is that benefiting you?
Being able to get customer experience data based on transaction is def helpful. We have used it to do a closed loop survey experience using email triggers and CRM integration.
Awesome Product!
What do you like best about the product?
I like that the software can be applied across our entire company. We use it for customer feedback, internal feedback, and to help better understand our staff.
What do you dislike about the product?
The data end is still a bit complicated.
What problems is the product solving and how is that benefiting you?
Understanding the customer experience and it's been eye-opening!
Very user friendly product with great customer support team!
What do you like best about the product?
DYI aspect of the tool, online tools to learn and flexibility to build customized surveys.
What do you dislike about the product?
Customer online support is great, but sometimes it is difficult to get comprehensive view and easy acess to all the features available for free or at additional cost.
What problems is the product solving and how is that benefiting you?
Gather customer feedback in real time in locations where it might be challenging to get customers attention.
Great CX and survey platform
What do you like best about the product?
Vocalize role based dashboards, closed loop feedback
What do you dislike about the product?
Implementation services are very self service - teach you to fish. minimal guidance on best practices
What problems is the product solving and how is that benefiting you?
Enterprise wide CX platform, closed loop feedback process, better visibility to customer feedback.
awesome experience
What do you like best about the product?
It is powerful yet simple. It can be used for a quick and dirty survey that is last minute or a detailed survey that comes about over a long period
What do you dislike about the product?
I don't like that I have to login to vocalize seperate from the research core. Singel Sign on please!
What problems is the product solving and how is that benefiting you?
Getting a read of Voice of Customer so we can be a better provider
Great solution to gain CX inights
What do you like best about the product?
Ease of use and integration; Customization was key and the help from cliernt to implement
What do you dislike about the product?
Need more data for business case; lower costs
What problems is the product solving and how is that benefiting you?
Better understand the customer journey
Recommendations to others considering the product:
Do an eval; ask lots of questions and ask for help
Qualtrics Rocks
What do you like best about the product?
The ease of constructing a survey. The ease of designing of the survey.
What do you dislike about the product?
The back end reporting does not have the basic data crunching tools.
What problems is the product solving and how is that benefiting you?
A quick snap shot of what I am researching.
the platform is user friendly
What do you like best about the product?
the easy of use, clear platform, flexibility
What do you dislike about the product?
sometimes you need to navigate around to get to where you need
What problems is the product solving and how is that benefiting you?
CX dashboard
New CX Users - Very Happy
What do you like best about the product?
Customer support has been excellent. Platform is very intuitive and user friendly.
What do you dislike about the product?
It is hard to apply CX services for othr survey needs
What problems is the product solving and how is that benefiting you?
Creating a Voice of Customer, identifying pain points
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