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A great respource
What do you like best about the product?
the tool is easy to use. it has templates that can be used too.
What do you dislike about the product?
previous versions were hard to navigate. it is more user friendly now.
What problems is the product solving and how is that benefiting you?
Obtaining feedback on new products that we implement.
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Great functionality, some areas need improvement
What do you like best about the product?
Graphs & advanced lookup functalitites help track comment trends + finding specific comments regarding certain topics for one-off analyses
What do you dislike about the product?
Text IQ function could be better, as it is difficult to manually make and update topics when current functionality only covers 40% of overall responses.
What problems is the product solving and how is that benefiting you?
Able to see customer pain points within their journey + use their qualitative feedback to identify errors that need resolving, opportunities to improve UX, & opportunities to create and improve new products/sunset non-functioning products.
Quick response
What do you like best about the product?
Whenever I have an issue, Qualtrics tends to respond quickly, which really helps as I use Qualtrics for my work a lot. Timely response is especially important as some of my Qualtrics projects are time sensitive issues.
What do you dislike about the product?
It could be confusing as to who is my focal contact point--the IT service support at my institute or Qualtrics directly? It happened before that our ITS service was not aware of the version change, and as such, couldn't respond until the ITS service contacted Qualtrics tech support.
What problems is the product solving and how is that benefiting you?
When our Qualtrics module/version was changed to a different version, some user-faced items were either renamed or removed. Without the Qualtrics Customer Experience, I won't be able to continue what I'd like to utilize.
Helpful customer service
What do you like best about the product?
Qualtrics customer service was very helpful in solving a problem that I was experiencing on their platform. They were responsive via phone call and followed up via email to confirm potential solutions.
What do you dislike about the product?
The customer support pages need to be updated to reflect the current user interface of the platform (which led to me being unable to solve my issue). I recommend that they update these web pages.
What problems is the product solving and how is that benefiting you?
Qualtrics is helping me with large-scale survey recruitment for behavioral and cognitive research studies.
Reliable tool that does what it needs
What do you like best about the product?
I like that it is easy to use and explain to others, it can easily be distributed and duplicated. We can also provide clients templates when they do not want to use the exact ones we offer.
What do you dislike about the product?
The customers like the old results pannel more than the new one because it would allow them to download it as a .pdf and share with their managers. Only a few people have access to qualtrics in the company so they like it that they can share the results seperately.
What problems is the product solving and how is that benefiting you?
Qualtrics has been allowing our clients to gain feed back from their audience so they can try to create better and more applicable content in their future events. This benefits us as we have more tools to offer our clients to help them do better.
Attentive and accomodating
What do you like best about the product?
My contacts were tuned into my needs and were on point when I needed them. The response time to answer questions and help me through the process was outstanding.
What do you dislike about the product?
I would have liked to go to a higher level but the price was prohibitive.
NO
NO
What problems is the product solving and how is that benefiting you?
What the preference is to work remotely or from the office when applying for a job.
Easy and Efficient Survey Process
What do you like best about the product?
All survey responses are in one location. Notifications are helpful when new surveys are submitted.
What do you dislike about the product?
I would like to download all responses at once, rather than one at a time.
What problems is the product solving and how is that benefiting you?
Wide distribution of survey is helpful for feedback from an entire campus. All reviews are housed in one location. Filtering responses is easy.
Friendly and easy to use.
What do you like best about the product?
Qualtrics is so user-friendly. I appreciate the real-time help I've received over the years.
What do you dislike about the product?
Finding the correct how-to can be challenging; you have to know the right words to search for.
What problems is the product solving and how is that benefiting you?
Climate surveys and training feedback from employees is critical, and Qualtrics helps me parse out the relevant data quickly and easily.
The best customer service experience
What do you like best about the product?
The people who work for Qualtrics are some of the best customer service folks I've ever spoken to. They really take the time to listen to your issue and find a solution. They also always have a friendly demeanor and teach you what would help you rather than just doing it.
What do you dislike about the product?
I honestly haven't had a bad experience where I've disliked something. As I wrote previously, they have been great every time I've called.
What problems is the product solving and how is that benefiting you?
A lot of times they are helping me with survey logic for a study I am planning to start but can't get quite right.
Powerful survey tool
What do you like best about the product?
Qualrics offers so many options and powerful iterations of question styles, layouts, sharing and collection tools. The ability to customize emails and survey questions based on previously entered data or question text is extremely useful for us.
What do you dislike about the product?
Some funtionality is not intuitive and takes a lot of experience to master. For example: workflows. It takes a lot of testing and re-writing to create the results we look for. The online tutorials/guides are not overly detailed and usually include a link to yet more less-than-helpful "instructions." It would be better if online "help" was more user friendly and obvious.
What problems is the product solving and how is that benefiting you?
User interface issues, design issues, sharing/collaboration questions. I have been able to find answers to basic questions but have struggled to word my questions appropriately to find more detailed help for higher-level problems.
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