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great customer experience but still space for improvement
What do you like best about the product?
qualtrics customer support has been generally helpful and the wait time is generally ok, the music was nice and good to hear some survey results while waiting, for the most part, my problems could be resolved in a timely manner
What do you dislike about the product?
sometimes my problems cant be resolved and the customer support is not 24/7, the customer experience summit overall was not very organized
What problems is the product solving and how is that benefiting you?
improve our customer experience
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Great customer experience at Qualtrics especially in implementation
What do you like best about the product?
The expertise and subject matter experts at Qualtrics are great.
What do you dislike about the product?
there isn't anything I dislike yet. My experience has been good.
What problems is the product solving and how is that benefiting you?
Understanding customer experience, measuring NPS and understanding pain points. Of course taking action on pain points.
Fantastic product experience.
What do you like best about the product?
The simplicity, the team behind it, and the results.
What do you dislike about the product?
all good vibes and high fives. The team is fantastic to work with and makes this super easy
What problems is the product solving and how is that benefiting you?
Employee Moral and Customer Feedback
We Love Qualtrics
What do you like best about the product?
We use the customer panel for our business needs. We get quick feedback and have been using them to bridge gaps.
What do you dislike about the product?
They are very costly to use. We would love to have more responses but can't afford it.
What problems is the product solving and how is that benefiting you?
Customer experience gaps. Mainly issues with the website.
Recommendations to others considering the product:
none
Great platform for 95% of all your use cases
What do you like best about the product?
It's the ease of usage of the platform. Whatever you are after, the platform probably will be able to fulfill it.
What do you dislike about the product?
Handling more complex surveys is still a pain. Especially if you have to work with complex user hierarchies (e.g. in the retail environment) or if you have dynamically changing hierarchies, the performance of qualtrics is not 100% perfect.
What problems is the product solving and how is that benefiting you?
We are using Qualtrics for the majority of the CX programmes we are selling to our clients.
Recommendations to others considering the product:
Go for it!
Finally integrated data!
What do you like best about the product?
easy to use dashboards, that help understand problems or successes in real time
What do you dislike about the product?
nothing yet as I am just getting familiar with the product and how we can use it in healthcare
What problems is the product solving and how is that benefiting you?
just starting out, but I hope to achieve an integrated view of our customer's experience , their pain points and how we can help solve them
Awesome Product
What do you like best about the product?
If you are looking for an all encompassing way to understand your organization through to the end consumer Qualtrics is it!
What do you dislike about the product?
Need more transparency into cost model and would like for the team to take a holistic view at an enterprise level when pricing.
What problems is the product solving and how is that benefiting you?
We have just begun looking at how we can use the product, however we are looking to solve for experience and how to meet customer needs.
Great experience
What do you like best about the product?
I haven't really used it enough to give a fair review but for the projects I have used it for qulatrics has been very helpful with obtaining and anaylzing the data
What do you dislike about the product?
not knowing how to use it at first espcially for new users. I feel like a guided access page would be very helpful if you had that
What problems is the product solving and how is that benefiting you?
market research
Impressive
What do you like best about the product?
get very candid feedback in a easy to view dashboard
What do you dislike about the product?
time it takes to create surveys is a little consuming.
What problems is the product solving and how is that benefiting you?
registration increase in our programs
get real-time feedback on the experience gaps that prevent patrons from returning
get real-time feedback on the experience gaps that prevent patrons from returning
Recommendations to others considering the product:
best in the business in supporting your needs
Qualtrics Review
What do you like best about the product?
Simplicity, intuitive, very interactive and easy to use for first time users
What do you dislike about the product?
Data gathering is sometimes limited, not as fluid and flexible
What problems is the product solving and how is that benefiting you?
reviewing our SkyMiles customers and their experience in-flight. It's easy to combine and configure all of our customers together and then segment them either by tier, their routes, etc.
Recommendations to others considering the product:
Have a brief instructions as they first sign in, make it interactive!! don't make a video (no one watches that) and continue to send updates so people can see that the product is getting improved on a frequent basis.
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