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Great Tool
What do you like best about the product?
The ability to interact with customers realtime.
What do you dislike about the product?
none that I can think of at this time. I feel there is great value.
What problems is the product solving and how is that benefiting you?
knowing how to meet customers needs/desires. Realtime input at all times
Recommendations to others considering the product:
Great support and tool.
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Great Experience
What do you like best about the product?
The functionality is great. Easy to find (or Google) most features.
What do you dislike about the product?
Report tab sometimes takes time to load. Should have an easy 'test' function. So I can send test surveys to people and it won't be included in the data
What problems is the product solving and how is that benefiting you?
Adhoc surveys trying to understand customer preference
Great Experience
What do you like best about the product?
the Simplicity with implimentation
What do you dislike about the product?
any security issues that may appear.
What problems is the product solving and how is that benefiting you?
More time for productivity
Easy to use
What do you like best about the product?
Logic behind. Customer engagement. Easy to navigate and report
What do you dislike about the product?
there is nothing special I don't like at this moment.
What problems is the product solving and how is that benefiting you?
Buliding a brand new experience platform in order to have the customers at the centre of what we do
Qualtrics is very easy and simple to use.
What do you like best about the product?
I like out simple and efficient the platform is. No fluff, just the essentials.
What do you dislike about the product?
Nothing, really. I think it is very easy for customers to understand.
What problems is the product solving and how is that benefiting you?
It allows businesses to measure customer experiences very easily and efficiently. You know what your customers are thinking.
Qualtrics :-)
What do you like best about the product?
Ease of use. Thoughtful product design. Qualtrics university. Certification program. Summit
What do you dislike about the product?
The support hasn't been as helpful and proactive as they once were in finding solutions that address your problem with something you aren't aware of
What problems is the product solving and how is that benefiting you?
Develop a modern VOC and utilize the program to recruit for phone/in person interviews
Recommendations to others considering the product:
You cannot underestimate how easy this tool is to use and they are always making it better!
Love the data!
What do you like best about the product?
We love the flexibility in surveys and data we receive.
What do you dislike about the product?
Accessibility and connectivity. I would like to be able to share data in the platform with view only.
What problems is the product solving and how is that benefiting you?
Customer benefits and pain points. Insights to customer experiences.
User friendly
What do you like best about the product?
Makes collecting data easy. The support staff i s also awesome!
What do you dislike about the product?
Sometimes reports do not work and are buggy.
What problems is the product solving and how is that benefiting you?
We use Qualtrics for our Client Satisfaction survey so we identify what areas within our company need to be stronger.
Still learning but simple
What do you like best about the product?
The overall functionality and the visisbility it gives into our clickthroughts, etc.
What do you dislike about the product?
Nothing yet. It's provided the ample amount of functionality.
What problems is the product solving and how is that benefiting you?
Gaining access to customer insights to understand how people use our product.
New customer seeing success using Qaultrics for NPS
What do you like best about the product?
Super easy to learn-we were able to transition our NPS work in just a few days
What do you dislike about the product?
I haven't use it enough to have a comment
What problems is the product solving and how is that benefiting you?
NPS- value is having insight to our customers
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