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New to Qualtrics
What do you like best about the product?
I've only just begun using the product, so I really don't know much about it, but I cannot wait to begin gathering customer insights to help change the way we do business at our bank.
What do you dislike about the product?
not sure yet, we haven't implemented so I can't answer
What problems is the product solving and how is that benefiting you?
We hope that the insights we receive will help inform our budgeting process each year.
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New to Qualtrics and quite pleased so far
What do you like best about the product?
the Self-service platform and ability to roll out surveys quickly
What do you dislike about the product?
inability to do basic things like response rates over selected periods of time
What problems is the product solving and how is that benefiting you?
improving customer experience. quicker ability to create and roll out surveys
Great product and company
What do you like best about the product?
Real time analytics, role-based dashboards
What do you dislike about the product?
Nothing comes to mind - nothing comes to mind
What problems is the product solving and how is that benefiting you?
Working to improve customer loyalty and experiences
Great Experience
What do you like best about the product?
Was able to communicate how I felt about the programming I went through
What do you dislike about the product?
Some times the surveys are very long. I then may quit the survey and not complete it.
What problems is the product solving and how is that benefiting you?
Understanding how people experienced programming. Improving the programming of the weekend of activities.
Good product, decent Salesforce integration
What do you like best about the product?
the survey build and submit process is great. It's super easy to get started and cutover from another product (we came from survey monkey).
What do you dislike about the product?
The salesforce integration is not well documented. It took several weeks to get this up and running because I had to keep reaching out to qualtrics support when no documentation was present.
What problems is the product solving and how is that benefiting you?
Customer CSAT surveys triggered via Salesforce milestones
Recommendations to others considering the product:
Need more support for integrations. Qualtrics support can't always help because of settings inside the other system.
If you need insights Qualtrics is the key
What do you like best about the product?
The tool is easily implemented deployed & integrates with SFDC.
What do you dislike about the product?
If not integrated with SFDC adoption can me challenges.
What problems is the product solving and how is that benefiting you?
VOC. Getting business insights to deploy programs to drive business outcomes.
Recommendations to others considering the product:
If you need a easy to use comprehensive tool to gather insights to make more data based decisions to drive business outcomes Qualtrics should be your go to solution.
Really intuitive and easy to navigate.
What do you like best about the product?
The ease of moving around sections in surveys during the survey flow stage of design.
What do you dislike about the product?
When exporting to excel the data is not in an easily readable format all around.
What problems is the product solving and how is that benefiting you?
We are expanding an industry. Change Management
Easy too for a wide range of needs in data collection
What do you like best about the product?
The product is very easy to figure out and if you do have any trouble their help options are very good. The capabilities are much more than what I'm sure that I am actually utilizing.
What do you dislike about the product?
Sometimes I have trouble uploading a contacts file for use as sample - i end up saving the same file in a different location and it will then recognize it.
What problems is the product solving and how is that benefiting you?
Data collection for all sorts of objectives
Great product, but so so customer service
What do you like best about the product?
The interface is very pretty. Our customers love how it is streamlined and can toggle back and forth between pages to change answers.
What do you dislike about the product?
Customer is poor. Company grew too fast.
What problems is the product solving and how is that benefiting you?
Survey experience
Goes a long way to give us actionable data for our schools
What do you like best about the product?
I like the flexibility and adaptability of the platform . I appreciate the myriad of ways that data can be analyzed and reports.
What do you dislike about the product?
It needs the ability to merge to a doc, pdf, or docx file from a survey submission.
What problems is the product solving and how is that benefiting you?
KPI and metrics dashboards with vocalize
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