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Queue-It is the best. Vital to our success.
What do you like best about the product?
Queue-It takes the work and stress out of on-sales. Keeps us running smoothly without having to worry.
What do you dislike about the product?
Sometimes the interface can be a little intimidating, but with time it makes sense.
What problems is the product solving and how is that benefiting you?
Queue-It keeps our website safe during on sales.
Easy and secure way to get waiting rooms
What do you like best about the product?
Secure and easy integration but the best is the team support
What do you dislike about the product?
The back office user interface could be improved
What problems is the product solving and how is that benefiting you?
We fixed issues we had with security and performance
Useful tool and easy to implement
What do you like best about the product?
Easy to set use once you've gotten it all set up, and excellent support from Queue-It when set up is proving difficult. Easy to customise and multi-language support is vital.
What do you dislike about the product?
If you have a complex set up it can be a laborious process with a lot of hoops to jump through, I think the interface could be redesigned to be more intuitive to use.
What problems is the product solving and how is that benefiting you?
Implementing Queue-It allows us give customers a feeling of engagement even if they cannot access the site at the moment, and allows us to direct them elsewhere.
Recommendations to others considering the product:
Ensure you leave time to get everything set up properly
Queue-it came up big in crunch time!
What do you like best about the product?
The simplicity of Queue-it's Cloudflare Integration was crucial for the quick deployment we needed. Configuring a waiting room with some limited customization was simple and met the needs of our clients. On event day, the monitor gave us everything we needed in an easy-to-use interface with the metrics we needed readily accessible to share with our clients following the event. The most crucial aspect of the waiting room was the ability to manipulate the outflow in real-time from the waiting room monitor allowing our techs the ability to meter incoming site traffic based on the client application back-end performance.
What do you dislike about the product?
We've used Queue-It for seven (7) events and there isn't much to dislike. We could have done without the automated sharing of a "Paused" waiting room to the end-users. While we understand the reasoning behind sharing this information, it would be great if it were optional. We learned that lesson on our first event and on a subsequent event where we needed to "pause," we simply reduced the outflow to the minimum value until the back-end application had recovered to normal performance levels.
What problems is the product solving and how is that benefiting you?
Our application services high-volume competitive registration events. User behavior for these events can be difficult to predict and varies from one client to the next. A recent post-COVID surge in demand for registrations has resulted in significantly higher user volume to our client's sites in 2022. Performance improvements to the underlying application could not be made overnight and Queue-it came in big as a game-changing safety valve for our client events. The success we've seen with Queue-it has also enabled us to take on high-volume ticketed events that historically would have been too large for our application to handle.
Useful product to create a better UX during traffic surges of online events
What do you like best about the product?
We like that it's a near-perfect solution to give users a better experience when using our website on Record Store Day. We have only found this solution to truly meet our needs.
What do you dislike about the product?
This product has all the features and functionality we could ask for. Because of this, there is nothing to dislike about Queue-It.
What problems is the product solving and how is that benefiting you?
By using Queue-It we have effectively solved the problem of our Checkout experience hitting bottlenecks due to large traffic surges. As a result, our UX has improved during these scenarios and our business has benefited.
Recommendations to others considering the product:
I would recommend this product to other businesses such as Summer Camps and Parks & Recreation Departments, or others that have high demands at specific times.
Works even for the little guys!
What do you like best about the product?
Amazing customer service! We are a small local Company in Hawaii. We were always interested in a waiting room feature for our website and found Queue-It when researching solutions. I was unsure if they would help us because our Company is really small and uses a website hosted on Squarespace. However, Tim from Queue-it said they work with global Companies to small and local family busineses. Onboarding was really easy and Megan from Queue-it helped us get started really quickly and very responsive whenever we had questions. Could not be more happy with the team from Queue-it. We are still learning the software but it has already solved a major point point for our customers. Highly recommend you giving them a try!
What do you dislike about the product?
Since I am not an expert technical user, I have difficulties implementing more advanced features of the software. For example, we use Squarespace Website and Scheduling to manage our website and online appointment system. During our initial test, we realized that some users were able to bypass the queue because they were already on the website before the Queue-It waiting room was initialized. Our representative from Queue-It suggested looking into Ajax scripts to solve that issue. Unfortunately, there is not much documentation online at Squarespace or Queue-It that walks us through exactly how to implement that solution. We may need to hire a contractor to fix this issue at a later point.
What problems is the product solving and how is that benefiting you?
Our office opens online appointments to the public semi-monthly. We have about 20 appointments available each window but about 100+ people trying to book the appointment at the same time. We have gotten lots of customer feedback that the system is unfair for individuals who are slow at completing the checkout process. By implementing Queue-it, we have gotten customer feedback that the process is fairer for everyone. Because the queue is random, everyone who tries to book an appointment has an equal chance. This was the biggest customer issue we have. As we learn more about the software, we will continually tweak it to delight our customers.
Great service which exceed expectations
What do you like best about the product?
User-friendly and intuitive configurations, reliable processes, good support team.
Provide great service for our high load ticketing solution.
Provide great service for our high load ticketing solution.
What do you dislike about the product?
Some minor points during configuration could be a bit improved
What problems is the product solving and how is that benefiting you?
We have high loaded Ticketing platform which regularly has peaks of users whats to buy a limited number of tickets, QueueIt ensures that all our services will not be overloaded because of traffic
Great customer service
What do you like best about the product?
Queue-It has great customer service - they are available at all times to help in any way that they can. Very reliable, knowledgeable and kind people.
What do you dislike about the product?
Some of the documentation could be more user friendly
What problems is the product solving and how is that benefiting you?
We haven't used it very much yet since the pandemic so I can't really comment here.
Queue-it meet my expectation.
What do you like best about the product?
- Easy user interface
- Customizable theme
- Negotiable with the package and prices.
- Reliable service.
- Queue-it team always keep contact and update.
- Very easy to integrated with website.
- Customizable theme
- Negotiable with the package and prices.
- Reliable service.
- Queue-it team always keep contact and update.
- Very easy to integrated with website.
What do you dislike about the product?
A little pricey for just one time package but with discount is OK. Also there's nothing else I dislike. Everything is great and meet all my expectation.
What problems is the product solving and how is that benefiting you?
Some concert a lot of users want to buy a ticket so they just like bombing our server leading to service unavailable. Queue-it solve this. I used to handle 100K plus user by Queue-it with ease. No stress.
Excellent queuing system for managing the flow of users through the checkout experience.
What do you like best about the product?
We can view the inflow and outflow as we adjust the backend related to inventory and review orders.
What do you dislike about the product?
The security for client-side integrations.
What problems is the product solving and how is that benefiting you?
The problem we were solving was overselling during special drops—we achieved this result.
Recommendations to others considering the product:
Security for client-side integrations using JavaScript.
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