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Used queue-it to prioritise our customer list as we have in previous years
What do you like best about the product?
THIRD YEAR OF USING IT: I kept notes and this turned out to be critical. Once you've done a set up you can repeat it. Team very helpful: product support architect and account manager and were both knowledgeable and quick to respond, in the preparation AND in the panic that set in when I remembered a critical factor in the days before launch.
FIRST YEAR OF USING IT: Technical side works very well, seems very reliable, set up is complex (by my standrds), but once you've got there it's solid. Support team are very knowledgeable and helpful. Our use of the product was a bit unconventional so once they'd got their head round what we were trying to doing they began to think it through and offer advice on problems in an intelligent and supportive manner that was as good or even better than their technical ability. Things that I'd forgotten they reminded me of. Design team on the ball, produced good work and had a fast turnaround. When customers are using the product there is a great dashboard that tells you what is going on and allows you to communicate with customers, which was very helpful when we had technical problems at the start of the sale.
FIRST YEAR OF USING IT: Technical side works very well, seems very reliable, set up is complex (by my standrds), but once you've got there it's solid. Support team are very knowledgeable and helpful. Our use of the product was a bit unconventional so once they'd got their head round what we were trying to doing they began to think it through and offer advice on problems in an intelligent and supportive manner that was as good or even better than their technical ability. Things that I'd forgotten they reminded me of. Design team on the ball, produced good work and had a fast turnaround. When customers are using the product there is a great dashboard that tells you what is going on and allows you to communicate with customers, which was very helpful when we had technical problems at the start of the sale.
What do you dislike about the product?
THIRD YEAR OF USING IT: nothing I dislike. I find that like all software configuration it takes time, so I was glad that I had couple of weeks in hand to begin with.
FIRST YEAR OF USING IT: I'm in the marketing dept and it took me a bit of time to get my head around how it worked. The missing link turned out to be something that might have been obvious to me had I been a developer. It did take them a while to work what I didn't know. Their product had to interact with our website in a particular way so I needed to work out what cookies our site uses and how. It took a bit of time to get there but once we were there, it all went swimmingly.
FIRST YEAR OF USING IT: I'm in the marketing dept and it took me a bit of time to get my head around how it worked. The missing link turned out to be something that might have been obvious to me had I been a developer. It did take them a while to work what I didn't know. Their product had to interact with our website in a particular way so I needed to work out what cookies our site uses and how. It took a bit of time to get there but once we were there, it all went swimmingly.
What problems is the product solving and how is that benefiting you?
Two problems: the conventional one of trying to reduce load on a purchase journey in a website; and the unconventional one of using queue-it to allow people access to the website on the basis of when they had signed up for our service.
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Great service - always so easy to get in touch
What do you like best about the product?
The team at Queue-It are always incredibly attentive and respond to our queries extremely quickly. We always feel supported. The dashboard is easy to use and intuitive so we find setting up queues quick and simple. The way you can adjust the queue screens to your own specification is fantastic, we've had lots of feedback from our customers that they find the indication of how long until they reach the front of the queue both reassuring and helpful.
What do you dislike about the product?
No negatives at all - we're really happy with it.
What problems is the product solving and how is that benefiting you?
It's definitely helped us feel more confident during busy on-sales periods so we can now rely on our website to handle large volumes of traffic.
Saved our bacon - Excellent product, brilliantly knowledgable and helpful team.
What do you like best about the product?
Queue-It has helped us to deliver some of our most successful on-sale events ever, smoothly processing thousands of customers through to our website at times of peak demand. Major show producers have been happy with the capability of our site to sell their product without falling over - thanks to Queue-It. We're also able to operate different queues on different parts of the site, which is perhaps its strongest advantage, allowing us to control demand for one show while allowing customers for other things to continue to access the site as normal.
What do you dislike about the product?
My only criticism of the Queue-it model is that it does rely on our website being available so as to bounce users off a bit of Java code. If the site becomes unavailable (which is extremely rare), we can't invoke the queue. Under normal circumstances, even under extremely heavy demand, it works perfectly.
What problems is the product solving and how is that benefiting you?
Queue-it has helped us maintain the stability of our site at times of peak demand - thousands of customers arriving at once, which would otherwise overload the site. As it is, we've experienced two of our best ever on sale events thanks to Queue-It!
Game Changer
What do you like best about the product?
It's said that every successful business comes down to people, product, and process. After having our first year with Queue-It under our belts, I can safely say this holds true. From our first conversation, the Queue-It team was outstanding. They listened, worked within our parameters, and ensured we felt confident testing out their service. They made themselves available for our launches in the event we needed anything last minute. We feel in good hands with their team. Not only is their offering a game-changer in terms of what it helps us accomplish (launching massive traffic events with zero disruption or confusion in the *branded* user experience... it speaks for itself), but the platform is user friendly and flexible to suit our needs. Finally, and perhaps what I enjoy most about the overall experience, Queue-it is a dynamic and innovative company that not only supports our current needs, but works to develop and grow with us. We've worked with them on various integration solutions, which was a successful experience on both ends. I look forward to more years of our partnership, and am eager to see what we accomplish next!
What do you dislike about the product?
There hasn't been an issue we've encountered that we were not able to find a solution for, so there's not much to dislike to begin with.
What problems is the product solving and how is that benefiting you?
Our daily web traffic is relatively steady, waves here and there but nothing we cannot manage internally. However, during promotional or launch periods, our traffic escalates by a considerable amount (and in a very short period of time.) No matter how prepared we are, our servers struggle to handle the waves of shoppers that come in anxious to get whatever limited-edition or new product we're launching. Not only do you get people moving through the purchase flow, but you see people refreshing pages, trying to make multiple purchases in a row, etc. We even see people online hours early in hopes of getting into our site first. These explosive events have potential to sacrifice not only our launch experience, but the pre-launch testing experience. Queue-it gives us the ability to keep traffic at bay during testing and launch periods, while still providing a branded experience for our customers and setting proper expectations. We've gotten fantastic feedback from our community on the ease of using our site during these major events.
Recommendations to others considering the product:
A high traffic event most likely means you've got a lot of other things on your plate to worry about. Allow yourself to focus on the quality and content of what you're offering, without concern for how traffic spikes and increased server loads might tarnish a user experience you've worked hard to curate.
Great tool for surviving high load
What do you like best about the product?
Robust platform, intuititive backend, good customization option, skilled onboarding and competent team.
What do you dislike about the product?
Not much to mention in this section for me.
What problems is the product solving and how is that benefiting you?
High-load situations for time-sensitive presales.
Great control on your high pressure, high sweat launch events
What do you like best about the product?
The control it gives to manage technical risks surrounding product launches is awesome. The support of Rupak from Queue IT went above and beyond and really helped us out to get Queue IT in place in 2/3 weeks. The monitoring gives you incredible live insight into what's happening during your launch, you can communicate it to your team and also make decisions based upon it (e.g. adjusting your timing of sending newsletters that drive more traffic).
We managed for the first time to have zero downtime in a major launch and (after we saw everything was working as intended) be totally relaxed during the event itself.
We managed for the first time to have zero downtime in a major launch and (after we saw everything was working as intended) be totally relaxed during the event itself.
What do you dislike about the product?
The Queue IT interface is not especially intuitive. Configuration is not easy, for our relatively complex setup I could not have done it without the considerable help (that they offer and is very fast). Documentation is a bit spread out over different sources (e.g. helpcenter, videos, whitepapers).
What problems is the product solving and how is that benefiting you?
For previous product launches we faced downtime and errors on our hosting platforms due to high traffic and waiting (read: refreshing) users. We used Queue IT to manage an important product launch and to be more in control of the experience and prevent downtime. We used it both to manage a countdown on our webshop to manage traffic before the event went life and to manage the load of traffic to both our Wordpress website and Magento webshop. In both cases we used Queue IT as a safety net to offload visitors to their infrastructure in case it became too high.
As a side benefit it gave a lot of insight in how succesful our launch was and what kind of traffic we where getting - the dashboard are very interesting to look at. Due to Queue IT we also managed to keep our website and shop 100% available - making sure we could capture every visitor and sale.
As a side benefit it gave a lot of insight in how succesful our launch was and what kind of traffic we where getting - the dashboard are very interesting to look at. Due to Queue IT we also managed to keep our website and shop 100% available - making sure we could capture every visitor and sale.
Recommendations to others considering the product:
Conference calls with the Queue IT team are very efficient, so make use of it. Make time to figure out how the configuration works and testing the setup of the events before go live. Have a good communication line with your hosting partner (or colleague) in place to scale the inflow efficiently.
Great service and really helpful team - the best virtual waiting room platform
What do you like best about the product?
installing a snippet of code into the header to install queue-it was so much better than having to faff around with DNS settings and wait for propagation. Also, I was very impressed with Ismail and his team, who got on a call with us and helped turn around our project within 24 hours - really great, supportive service.
What do you dislike about the product?
Nothing to report - our experience was excellent
What problems is the product solving and how is that benefiting you?
Queue-it helped us control the flow of traffic to our site, during a busy promotional period which kept the site up.
Queue it is an excellent tool and the service from the Queue it team is outstanding.
What do you like best about the product?
Queue it is a simple to use tool. Control Painel is excellent. It gives you 100% control of your operation. It allows you to customize your queue lading page whenever you want.
What do you dislike about the product?
To many steps to configure Queue-it despite the fact that we have already used the tool before.
What problems is the product solving and how is that benefiting you?
We mainly use queue it for events opening. I see 2 main benefits: 1) Waiting room and the organised Queue (prevents our system from crashing). 2) Better shopping experience to our customer - For events with numbered seats, if too many people is shopping at the same time, the experience is terrible.
Recommendations to others considering the product:
Very robust and simple to use tool.
Excellent Service
What do you like best about the product?
The service from Queue-it is excellent and they are always available to answer any questions I may have.
What do you dislike about the product?
I found that Queue-it suited the needs of the business and there was not anything that I disliked.
What problems is the product solving and how is that benefiting you?
We use Queue-it for the on sale of a concert to prevent an overload of use on our servers. The use to Queue-it means that customers can easily book their tickets and takes the strain off our server.
Fantstic Priduct and Service
What do you like best about the product?
It's great that we have the option to either run Queue-it 24/7 or just around large on sales. The dashboard interface is user friendly and the customer facing interface has been branded like the rest of our website.
Having the option to email a customer when it's their turn in the queue is also a great little feature as is the ability to keep customers updated with messages.
Having the option to email a customer when it's their turn in the queue is also a great little feature as is the ability to keep customers updated with messages.
What do you dislike about the product?
The only small issue we have is that if we run Queue-it 24/7, users who get to the website early have an advantage as they are placed in the queue before others. Rather than everyone having an equal chance at the moment of the on sale.
Although I do believe the way to get round this would be to use an event specific queue rather than the standard one.
Although I do believe the way to get round this would be to use an event specific queue rather than the standard one.
What problems is the product solving and how is that benefiting you?
We're now more confident when it comes to large on sales. A good customer experience is really important to us and Queue-it is helping us to deliver this.
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