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Excellent Support, Real-Time Queue Updates, and Seamless Branded Screens
What do you like best about the product?
The team we were assigned were very helpful and provided excellent customer support. On the day reporting was great and liked the feature of being able to provide up to the minute updates to those waiting in the queue. Being able to design the pre, wait and post screens to own branding meant a seamless transition between website and entry form. Testing pages and ability to see all stages was great. We had our system developer complete the integration so can't comment on that process.
What do you dislike about the product?
Was a little stressful having to change the flow based on server capacity and guessing the effects on the server by increasing at certain increments.
Would be great to be able to change the date on the waiting room to avoid having to re-create all the integrations.
Would be great to be able to change the date on the waiting room to avoid having to re-create all the integrations.
What problems is the product solving and how is that benefiting you?
We knew our event would sell out on day 1, in fact in the first click, we needed a solution to direct traffic to our website form in waves to avoid any crashes and ensure the user experience was a good one. We couldn't have achieved this without queue-it.
Highly recommend Queue-it!
What do you like best about the product?
Accounts team and tech team are very responsive and communicative. It's pretty easy to navigate the dashboard as well as to set up waiting rooms.
What do you dislike about the product?
There are still some features that can be enhanced, such as double queue exemption, and bot management. Occasionally, certain displays (eg: re-direct buttons. CAPTCHA) will be buggy and isn't displayed, but Queue-it's team always try to identify and resolve the issue.
Some aspects could be further enhanced, such as the double queue exemption and bot management capabilities. Occasionally, certain interface elements (e.g. redirect buttons or CAPTCHA) may not render correctly, but the Queue-it team is proactive in identifying and resolving these issues.
Some aspects could be further enhanced, such as the double queue exemption and bot management capabilities. Occasionally, certain interface elements (e.g. redirect buttons or CAPTCHA) may not render correctly, but the Queue-it team is proactive in identifying and resolving these issues.
What problems is the product solving and how is that benefiting you?
Queue-it helps us manage high traffic ticket sales and monitor activity through its real-time dashboard. The latter allows us to predict demand for future events and make informed business and resource planning decisions.
A Home Run for High-Traffic Product Drops
What do you like best about the product?
Queue-it transformed our high-demand launches by preventing site crashes and oversells, enabling us to deliver a fair and seamless experience for customers. The waiting room feature allowed us to control inventory, limit purchases per customer, and ensure real players—not resellers or bots—got access to our products. Their support and success teams were incredibly responsive and hands-on during our onboarding, making setup and execution smooth. Real-time messaging kept customers informed, and the ability to customize the waiting room for branding and cross-promotion was a big plus. The platform fostered better collaboration across our teams and directly contributed to the best sales day in our company’s history, with conversion rates and loyalty signups soaring.
What do you dislike about the product?
Initially, the platform was a bit tricky to navigate without guidance, and we ran into a minor issue related to our custom URL structure, but Queue-it’s support resolved it quickly. Some advanced features, like the email form in the waiting room, require an additional paid upgrade, which we’re considering but don’t have yet.
What problems is the product solving and how is that benefiting you?
Queue-it transformed our high-demand launches by preventing site crashes and overselling
Reliable Enterprise Tool That Keeps Our Sites Running Smoothly
What do you like best about the product?
It is a very reliable enterprise-oriented tool. We use it every day to maintain availability and monitor access to our websites. It's also our main ally during click days, when a lot of traffic flows to our sites.
What do you dislike about the product?
Customizations are possible, but sometimes we'd like more flexibility and greater attention to detail in translations. Fortunately, Support responds quickly and provides prompt assistance with these types of needs.
What problems is the product solving and how is that benefiting you?
Our business relies on online event ticket sales. In many cases, we face real click-days with very high traffic. That's why we rely on Queue-it: we can manage traffic peaks in a controlled manner, offering end users a personalized and less frustrating waiting experience.
Keep Your Website Up and Your Patrons Calm
What do you like best about the product?
Once you have it set up, it is very easy for us to replicate events so it's not starting from scratch every time. It's a great amount of control, as well as valuable real time data about wait times, number of queued people, and more. Customer service has also always been very helpful for us, and it integrates so well with our ticketing software (Tessitura). We use it for major onsales, so maybe about a 12-15 times a year, but it's worth it every time to keep our website up and running. The ability to update waiting messages in real time is also a key bonus. Plus, if you run into them at a conference or trade show, they have great swag (try to snag a WAIT hat!).
What do you dislike about the product?
I wish the help documentation was a little more robust. Some of the rules as far as characters and spacing in set-up of rooms feels punitive, but not at all a dealbreaker.
What problems is the product solving and how is that benefiting you?
Queue-It helps us ensure that our website doesn't crash, both when we have planned huge onsales (Hamilton, Wicked, etc.) or just general sudden unexpected bursts of traffic. AND, when we do have those, it's helping us make sure that we're doing what we can to mitigate bots. Queue-it allows orderly and smooth entrance and use of our website, and makes the anxiousness of our customers drop considerably.
Effortless Queue Management and Flawless Performance
What do you like best about the product?
How easy it is to setup the queue room and to monitor and control traffic through it on the go. It works flawlessly as well.
What do you dislike about the product?
Can't think of anything I do not like about it.
What problems is the product solving and how is that benefiting you?
Queue-it helps us control flow of clients though our web servers hosting the app client interface. On city even registration days, we have huge crowds, which if left uncontrolled, can bring the system down to a point hwerer it is unusable. Queue-it has helped us prevent this from happening.
Effortless Monitoring and Insightful Analytics with Outstanding Support
What do you like best about the product?
The ability to monitor and message folks in the waiting rooms is great. The analytics are also very insightful. It is super easy to use and inplement and the support is fantastic!
What do you dislike about the product?
This isn't really a downside, but more of a side effect that the patrons have a longer wait in order to process (in their minds). However, the phrase "slow is smooth and smooth is fast" is applicable because the users are able to get in and out of the platform in an orderly fashion without resources hemorrhaging and servers failing.
What problems is the product solving and how is that benefiting you?
It is allowing our patrons to register for programs on the opening day without crashing our servers. The flow metering is crucial to our success. We were running into issues with server loading and bogging/crashing due to high post-pandemic traffic patterns. Those problems have gone away after implementing Queue-it's waiting room. Also, the ability to block bots has also greatly helped in improving performance during those times.
Reliable Traffic Control and Seamless Product Launches
What do you like best about the product?
Queue-it does a great job of controlling our traffic and allowing stability for our customers during our busy times. Queue-it is also used as a method for us to launch new products and drop the curtain at the same time for everyone.
What do you dislike about the product?
Queue-it works well for us and there is nothing of concern.
What problems is the product solving and how is that benefiting you?
Queue-it is helping to manage our traffic during busy times and product launches to allow for sitewide stability with traffic spikes.
Excellent Protection for Web Servers
What do you like best about the product?
The protection of web servers against workload overload
What do you dislike about the product?
Really nothing to comment on here, everything seems functional to me.
What problems is the product solving and how is that benefiting you?
It helps me control the flow of user access to the website, therefore, there is no risk of server saturation.
Excellent system with with great layout/styling possibilities
What do you like best about the product?
From a technical point of view: it is a great product. It does puts a nice queue before our shop in case we need one. That is what we needed a couple of times a year.
Integration with CloudFront is smooth.
A very nice bonus is the possibility to style the waiting room layout to match our shop/event. Gives a great user experience.
Integration with CloudFront is smooth.
A very nice bonus is the possibility to style the waiting room layout to match our shop/event. Gives a great user experience.
What do you dislike about the product?
The UI is not always very intuitive, but they are always available to help us out if we can't find the setting ourselves:)
What problems is the product solving and how is that benefiting you?
We have a big sale a few times year, attributing more traffic than our servers can handle. Queueit provides a waiting room, spreading out the load on our servers over a longer time.
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