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Queue-IT kept us going
What do you like best about the product?
The ability to manage the inflow of traffic to our website. Without being able to control this, our system gets overwhelmed and crashes. Their customer support has been excellent and always fast to respond. It's easy to use and was dropped right in front of our site without any issues. It's given us great insight into our traffic and users.
What do you dislike about the product?
Our users would prefer that we didn't have a waiting room, but it's necessary during our peak periods. It would be great if there were the ability to send SMS notifications to user as well as email notifications when it's their turn but this isn't available.
What problems is the product solving and how is that benefiting you?
Managing inflow of traffic during peak registration periods. Our system would - and has - crashed without it. This keeps the lights on and enables intake for our programs.
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Queue-it really helps us with high traffic spikes
What do you like best about the product?
The dashboard is great and simple to use.
The people on the account (Tatiana, Kevin, the designers) are super helpful and supportive.
The people on the account (Tatiana, Kevin, the designers) are super helpful and supportive.
What do you dislike about the product?
I wish there was a "content repository" to store pre-worded statements for our dynamic messages and if the service is paused.
When you click on an archived pre-queue to view the traffic data, it should just automatically display for the dates it was active instead of a user having to manually select the dates they remember it being active.
The 60 second delay in the queue kicking in after being activated, which may not be enough time to protect against a sudden spike.
When you click on an archived pre-queue to view the traffic data, it should just automatically display for the dates it was active instead of a user having to manually select the dates they remember it being active.
The 60 second delay in the queue kicking in after being activated, which may not be enough time to protect against a sudden spike.
What problems is the product solving and how is that benefiting you?
During artist pre-sales we have noticed sharp peaks where the traffic increases rapidly within a few seconds due to high demand. We have put Queue-it in place to protect our infrastructure against these severe traffic spikes.
Great Reporting
What do you like best about the product?
We love using Queue-it's reporting for the number of users in the queue.
What do you dislike about the product?
I wish the Queue branding was WYSIWYG rather than html.
What problems is the product solving and how is that benefiting you?
This helps us control the number of users on the site to take the load off our servers.
Great product, but requires technical background
What do you like best about the product?
It is a powerful tool and it has a lot of capabilities that help me manage my online event. Customer service is also very responsive.
What do you dislike about the product?
Majority of the features are not very user-friendly, especially if the user does not have much technical knowledge/background. It's not a plug-and-play solution that we had anticipated it to be. I also wish that we were assigned one dedicated customer service person as opposed to having multiple people attend to the case because it seems that every time I ask a question, depending on who answers that, more questions would come up, causing more confusion.
What problems is the product solving and how is that benefiting you?
It allows me to limit the number of people entering our website, so that we do not overload our servers.
Queue-It Review
What do you like best about the product?
Queue-It has been very useful in helping to protect our website from data overloads during non business hours. It was very easy to create a safety net and turn it on in the background.
What do you dislike about the product?
It is getting better, but the ease of creating new waiting rooms and switching from the safety net has been a bit challenging for us, especially when we have multiple shows go onsale at the same time.
What problems is the product solving and how is that benefiting you?
It is helping control traffic to our TNEW website
Ticketing presale-events with Queue-it
What do you like best about the product?
After we decided to use Queue-it the implementation was really simple and straight forward. We had some questions that were promptly answered in a quick call just hours after submitting a ticket.
The product showed it's capabilities on the first presale we protected with Queue-it, having no capacity issues on our side. The 24/7 bot protection feature also helped us not loosing tickets to scalpers.
The product showed it's capabilities on the first presale we protected with Queue-it, having no capacity issues on our side. The 24/7 bot protection feature also helped us not loosing tickets to scalpers.
What do you dislike about the product?
With the current pricing, the technology is not affordable for smaller projects.
What problems is the product solving and how is that benefiting you?
When hosting large ticketing presale events, there is a spike in requests to the infrastructure. This load cannot be simulated or tested in advance.
With Queue-it, all these requests are sent to a scalable waiting room that can handle the load.
With Queue-it, all these requests are sent to a scalable waiting room that can handle the load.
Responsive team with a great service
What do you like best about the product?
The team listened and understood our business needs, was responsive and action-oriented, and provided training, technical support and monitoring throughout the process. Integration and implementation were seamless, and the dashboard was easy to understand and included many features and insights.
What do you dislike about the product?
I have no negative feedback. I strongly recommend the product.
What problems is the product solving and how is that benefiting you?
Queue-It's waiting room allowed us to manage web traffic inflow during a major traffic event, allowing us to provide service to our customers without causing technical challenges resulting from server overloads.
Queue-it offers a top-tier solution for efficient traffic management
What do you like best about the product?
Queue-it's virtual waiting room excels in managing online traffic peaks with impeccable quality, ensuring a smooth user experience and preventing website & app issues. As a Taiwanese company, the support of local languages is very important to us. They cater to a diverse international user base. The standout feature is its exceptional staff service—knowledgeable, responsive, and committed to customer satisfaction. Swift issue resolution contributes to a positive overall experience. In summary, Queue-it offers a top-tier solution for efficient traffic management and an enhanced user experience during peak periods.
What do you dislike about the product?
There are no least helpful about Queue-it.
What problems is the product solving and how is that benefiting you?
Queue-it's virtual waiting room excels in managing online traffic peaks with impeccable quality, ensuring a smooth user experience and preventing website & app issues. As a Taiwanese company, the support of local languages is very important to us. They cater to a diverse international user base. The standout feature is its exceptional staff service—knowledgeable, responsive, and committed to customer satisfaction. Swift issue resolution contributes to a positive overall experience. In summary, Queue-it offers a top-tier solution for efficient traffic management and an enhanced user experience during peak periods
Queue it has enabled me to explore new blue ocean
What do you like best about the product?
The easiness of implementation and a straightforward solution.
Customers can use it very easily to overcome a huge possible issue in a which can decrease a brand image.
Customers can use it very easily to overcome a huge possible issue in a which can decrease a brand image.
What do you dislike about the product?
In my experience, there is no obstacle point I have ever encountered.
What problems is the product solving and how is that benefiting you?
The other waiting room service required a user to be stand by on the active browser to ensure he is getting the queue right.
With queue it, users can leave the browser without any worries about their queue.
With queue it, users can leave the browser without any worries about their queue.
Queue-IT Superior Product Experience during Pandemic
What do you like best about the product?
Ease of use, Ease of Implementation. Excellent Support Team.
What do you dislike about the product?
Would like to see more features built into the product.
What problems is the product solving and how is that benefiting you?
Queue-It use case during pandemic support was to manage the traffic flow of end users at peak times(based and driven by media announcements) and protect our backend systems from massive website traffic.
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