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Solid product. Great Service.
What do you like best about the product?
Simple and cost-effective way to manage volume ticket sales.
What do you dislike about the product?
The trigger and actions process could be simplified
What problems is the product solving and how is that benefiting you?
Managing large scale on-sale days
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Queue-It has kept our e-commerce site from crashing, which keeps the revenue coming in online.
What do you like best about the product?
Queue-It support is extremely helpful. For someone who doesn't understand all the complexities of virtual waiting rooms, they have been very patient explaining everything to me in an easy way to understand and helping to make sure our set up is the most effective for our business. Also, their user interface is always improving.
What do you dislike about the product?
We only have one issue at the moment: Our merchant processor takes the buyer out of our website and into their website for payment, which affects how many people are being let into our website from our virtual waiting, since after the payment, you are taken back to our website to finish the order. On busy days, we can end up with a list of orders that went through on our merchant processor, but not on our website leaving the customer with no tickets. I am currently working with Queue-It on this issue, but the solution may be cost-prohibitive for us since we are a non-profit organization.
What problems is the product solving and how is that benefiting you?
Queue-It keeps our website from crashing, which keeps the revenue continuously coming in. That is beneficial to any business.
Their services can save your website!
What do you like best about the product?
Not enough good can be said about the team and their services. Dei'Aye fought hard to get my business, and I'm glad he did. Patrick and the rest of the implementation team was fantastic, their customer support was next-level, quickly integrating everything we needed. The whole set-up was easy and seamless. Our customers were thoroughly satisfied we the experience, as well.
Highly recommend if you can afford to utilize them!
Highly recommend if you can afford to utilize them!
What do you dislike about the product?
Nothing to say here. Everything was positive.
What problems is the product solving and how is that benefiting you?
My company has been selling products through massive pre-order campaigns (1 million+ clicks in the opening 10 minutes). Our servers struggled to keep up with the traffic, causing frequent crashes during launch in previous campaigns. Queue-It's services completely mitigated the problem, allowing for a smooth and easy launch.
A great app to provide a level service to your customers
What do you like best about the product?
Ease of use.
NUmber of features
Ease if integration
Frequency of use
NUmber of features
Ease if integration
Frequency of use
What do you dislike about the product?
Subscription Fees
Ease of implementation
Ease of implementation
What problems is the product solving and how is that benefiting you?
Helps with controllling traffic on the website on big events
Best tool to manage traffic spike and bots
What do you like best about the product?
It is very easy to configure and integrate it to your website. It is possible to costumise a lot of criterion to adapt the traffic allowed fro queue-it to your existing hosting infrastracture, you don't need to spend mony on upgrading your hardeware! There are a lot of statistic based on the traffic, which are very helpfull.
We have been using it yearly from many years and we are very happy with it.
Customer support is always there when needed, but actually we don't have to deal with them a lot, the tool has a huge reliability.
We have been using it yearly from many years and we are very happy with it.
Customer support is always there when needed, but actually we don't have to deal with them a lot, the tool has a huge reliability.
What do you dislike about the product?
Subscription plan are not very flexible, you have to adapt to what they have and that's it. Price have increased quite a bit, but for what it does it' still worth the money
What problems is the product solving and how is that benefiting you?
It completly solves traffic spikes problem, no need to upgrade hardware or pay more for online hosting.
Great service for a great price.
What do you like best about the product?
I like the set it and forget it ness. It really helps give peace of mind when we are having large onsales. You can create a different waitingroom for each onsale or just use the same one thats always running with certain thresholds.
What do you dislike about the product?
I wish I could pull more metrics out but thats not what its designed for.
What problems is the product solving and how is that benefiting you?
It helps us solve having our website go down from too many users at once.
Queue-it for Ticketing Onsales
What do you like best about the product?
The variety of uses and KPIs is fantastic. The customer support is responsive as well and knowledgabe of the product.
What do you dislike about the product?
The setup and integration with our Ticketing system could be more straightforward. The ease of use overall could also be improved.
What problems is the product solving and how is that benefiting you?
Handling large on-sales without having to worry about our e-commerce site crashing.
Queue-it simplifies getting our server ready for events
What do you like best about the product?
Easy to use, just plug and play and never worry about having to upgrade the server in a middle of a ticketing event. Queue it provides us with certainty of cost.
What do you dislike about the product?
No more worries about ddos attacks or server failing
What problems is the product solving and how is that benefiting you?
Saves us time and effort from scaling our server
Excellent platform to throttle traffic spikes and leverage for waiting room moments
What do you like best about the product?
Queue-it is an integral tool in throttling site traffic during moments of high-volume traffic. An additional benefit is the ability to leverage waiting room functionality to control who, when, and how many can see specific pages behind a "controlled/gated" experience.
What do you dislike about the product?
The only challenge when gating specific pages to specific users via the manual file upload method is that rather than reject records that fail validation and process the rest of the file, it blocks the entire file upload. It would be more helpful to process what it can and then provide an output of records that failed to load.
What problems is the product solving and how is that benefiting you?
Queue-it is amazing at throttling periods of extremely high traffic to help mitigate site/server errors when attempting to handle that volume. We've also leveraged it to gate specific content to specific users.
Insightful and great control of our waiting rooms
What do you like best about the product?
Having an insightful overview of our waiting room and full control during busy on-sales. Queue-It has really helped us manage traffic during unforeseen issues where we needed to pause the queue outflow.
What do you dislike about the product?
We find some of the features harder to understand in terms of what they do or don't do to the waiting room. Ideally, it would be great to have more setup/training videos to follow.
What problems is the product solving and how is that benefiting you?
We want more protection around our waiting room and the additional features provided will improve that. Giving us more confidence that we have a safer website day-to-day and during busy traffic spikes.
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