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Queue-It Review
What do you like best about the product?
Queue-it has consistently been the saving grace for our organization. The initial server-side integration with the .NET SDK is straightforward to integrate and easy to customize. The waiting room setup is structured in a way that makes sense and is easy to communicate to other users, even those with no experience on the platform.
The performance of the queues themselves are impressive - we have never had a problem with queue-it's capacity, and except for one incident several years ago that was resolved almost immediately, and we have never experienced critical service interruptions. We currently have 98 active waiting rooms, and the platform continues to perform as well as it did with 1.
Queue-It's support team has always been responsive, courteous, and knowledgeable. The company as a whole goes above and beyond to create a powerful tool that is easy to use, supported by a great time, and frankly, one of the most critical services we employ.
The performance of the queues themselves are impressive - we have never had a problem with queue-it's capacity, and except for one incident several years ago that was resolved almost immediately, and we have never experienced critical service interruptions. We currently have 98 active waiting rooms, and the platform continues to perform as well as it did with 1.
Queue-It's support team has always been responsive, courteous, and knowledgeable. The company as a whole goes above and beyond to create a powerful tool that is easy to use, supported by a great time, and frankly, one of the most critical services we employ.
What do you dislike about the product?
There is very little to dislike about queue-it. The traffic insights tool, while a great feature, feels like it needs more development to be particularly useful. Every other aspect of the platform is well polished, and it is clear that queue-it is actively developing the platform.
What problems is the product solving and how is that benefiting you?
We run an e-commerce site backed by the Tessitura CRM. Due to the nature of the CRM and the API calls involved, it is only practical to allow 500-600 simultaneous users on our sites to maximize performance and transaction throughput. Queue-It is a fantastic tool which allows us extremely granular control over the users we allow into our site, and prevents outages, which were frequent with large on-sales before we integrated queue-it.
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Queue-It does what it is supposed to do, every time.
What do you like best about the product?
Queue-It does what it's supposed to do. When I use it, my website stays up during high-volume on sales. It's user-friendly, and works well.
What do you dislike about the product?
It runs into the problem of low-frequency use. I use it a few times a year, and it's easy to miss steps if I'm not paying attention.
What problems is the product solving and how is that benefiting you?
The issue we're trying to solve is high-volume on sales which run the risk of swamping our web servers.
Efficient and professional
What do you like best about the product?
Attentive service, efficient and professional
What do you dislike about the product?
Cannot apply the service on a project basis
What problems is the product solving and how is that benefiting you?
We had a plan b solution which needed to be done in less than 12 hours. Queue-it helped us from setup an account to online tutorial to implementation.
Our customer feedback says it all. Awesome!
What do you like best about the product?
We had major issues last 3 years but this time all went smooth simply because we had Queue-it in place. Everyone got served fairly. We didn't look anywhere else for another product as this served our purpose well.
What do you dislike about the product?
None. We didn't know our application & server capacity as it is setup on a new infrastructure. So we had to continuously increase the outflow to reduce the wait time in the queue! Customers were happy to see the wait time go down fast!
What problems is the product solving and how is that benefiting you?
Angry customers, bad review on social media platforms & number of server crashes due to high demand. We deployed Queue-it first time & it worked perfectly. We will use it again.
Queet resolve de fato o problema a que se propõe solucionar.
What do you like best about the product?
Facilidade na integração, configuração e customização.
What do you dislike about the product?
Em nosso google analytics, perdemos a referencia de onde o cliente veio antes de entrar na fila queue-it.
Com isso, todas as origens de compra aparecem como queue-it.
Com isso, todas as origens de compra aparecem como queue-it.
What problems is the product solving and how is that benefiting you?
Estabilidade em nossa infra estrutura, quando recebemos um alto volume de acesso.
Além disso, proporciona uma melhor exoperiencia de compra para nossos clientes, que conseguem escolher os lugares no show com mais tranquiladade, sem grande concorrência.
Além disso, proporciona uma melhor exoperiencia de compra para nossos clientes, que conseguem escolher os lugares no show com mais tranquiladade, sem grande concorrência.
Protect our website :)
What do you like best about the product?
Multiple integration possibilities, we use JS integration on our website.
We can enable/disable the Waiting Room easily with no impact on the live users.
Also the message functionnalities are useful and allow you to communicate with users in the Waiting Room.
We can enable/disable the Waiting Room easily with no impact on the live users.
Also the message functionnalities are useful and allow you to communicate with users in the Waiting Room.
What do you dislike about the product?
Contractually you must be aware that the max outflow is depending on what you pay. Besides this, we don't have any major problems, perhaps the backoffoce UI would be something to work on, there are some points and process to manage the queue that you need to be aware of, and if you use the product only 3 times a years, sometime you forget the usage ;)
What problems is the product solving and how is that benefiting you?
Protects our infrastructure to be able to maintain the service even when we have lots of customers coming in.
It allow us to manage easily the flow, and to communicate with customers that are waiting in the Waiting Room.
It allow us to manage easily the flow, and to communicate with customers that are waiting in the Waiting Room.
Great product to use for any busy online on-sale
What do you like best about the product?
Queue-it is easy to use and guarantees that a busy on-sale or spike in traffic won't cause any problems.
The dashboards are easy to read and share with colleagues.
The dashboards are easy to read and share with colleagues.
What do you dislike about the product?
I've really struggled to come up with something I dislike about queue-it. Everyone from the company is very friendly and professional. Their support is next to none and have helped us with a few bespoke requests very quickly.
What problems is the product solving and how is that benefiting you?
Queue-it stops our back-end systems from falling over from high demand when we release our most sought after tickets. Behind the website sits a ticketeting system that can only process so much at once. If we suddenly get 100'000 visitors in matter of hours, queue-it helps us deal with the demand while providing a great customer experience.
Sales representative was greatly available to help with our questions
What do you like best about the product?
Queue-it help to get the most appropriate solution to our organisation
What do you dislike about the product?
Everything reaches our needs, so everything works great with Queue-IT, we recommand strongly
What problems is the product solving and how is that benefiting you?
Queue-It help us with problems regarding a web site to serve clients on our services during pandemia
Excellent Product, that has helped our customers manage traffic to they site at busy periods.
What do you like best about the product?
Queue-it is so easy to use and setup new events; you can implement it so fast and the staff are so helpful if you have any questions.
What do you dislike about the product?
Nothing Queue-it are so easy to deal with
What problems is the product solving and how is that benefiting you?
It has helped our customers and us manage high-demand periods on our websites and provide a better customer experience.
Excellent Customer Support
What do you like best about the product?
We experienced a minor issue with the Queue-it test system while doing some testing and had full technical and business support to resolve the issue. Technical leads organized a working session to resolve the problem
What do you dislike about the product?
limitation on test sites and some displayed statistics
What problems is the product solving and how is that benefiting you?
HTTP traffic being controlled and stabilized
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