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Works even for the little guys!
What do you like best about the product?
Amazing customer service! We are a small local Company in Hawaii. We were always interested in a waiting room feature for our website and found Queue-It when researching solutions. I was unsure if they would help us because our Company is really small and uses a website hosted on Squarespace. However, Tim from Queue-it said they work with global Companies to small and local family busineses. Onboarding was really easy and Megan from Queue-it helped us get started really quickly and very responsive whenever we had questions. Could not be more happy with the team from Queue-it. We are still learning the software but it has already solved a major point point for our customers. Highly recommend you giving them a try!
What do you dislike about the product?
Since I am not an expert technical user, I have difficulties implementing more advanced features of the software. For example, we use Squarespace Website and Scheduling to manage our website and online appointment system. During our initial test, we realized that some users were able to bypass the queue because they were already on the website before the Queue-It waiting room was initialized. Our representative from Queue-It suggested looking into Ajax scripts to solve that issue. Unfortunately, there is not much documentation online at Squarespace or Queue-It that walks us through exactly how to implement that solution. We may need to hire a contractor to fix this issue at a later point.
What problems is the product solving and how is that benefiting you?
Our office opens online appointments to the public semi-monthly. We have about 20 appointments available each window but about 100+ people trying to book the appointment at the same time. We have gotten lots of customer feedback that the system is unfair for individuals who are slow at completing the checkout process. By implementing Queue-it, we have gotten customer feedback that the process is fairer for everyone. Because the queue is random, everyone who tries to book an appointment has an equal chance. This was the biggest customer issue we have. As we learn more about the software, we will continually tweak it to delight our customers.
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Great service which exceed expectations
What do you like best about the product?
User-friendly and intuitive configurations, reliable processes, good support team.
Provide great service for our high load ticketing solution.
Provide great service for our high load ticketing solution.
What do you dislike about the product?
Some minor points during configuration could be a bit improved
What problems is the product solving and how is that benefiting you?
We have high loaded Ticketing platform which regularly has peaks of users whats to buy a limited number of tickets, QueueIt ensures that all our services will not be overloaded because of traffic
Great customer service
What do you like best about the product?
Queue-It has great customer service - they are available at all times to help in any way that they can. Very reliable, knowledgeable and kind people.
What do you dislike about the product?
Some of the documentation could be more user friendly
What problems is the product solving and how is that benefiting you?
We haven't used it very much yet since the pandemic so I can't really comment here.
Queue-it meet my expectation.
What do you like best about the product?
- Easy user interface
- Customizable theme
- Negotiable with the package and prices.
- Reliable service.
- Queue-it team always keep contact and update.
- Very easy to integrated with website.
- Customizable theme
- Negotiable with the package and prices.
- Reliable service.
- Queue-it team always keep contact and update.
- Very easy to integrated with website.
What do you dislike about the product?
A little pricey for just one time package but with discount is OK. Also there's nothing else I dislike. Everything is great and meet all my expectation.
What problems is the product solving and how is that benefiting you?
Some concert a lot of users want to buy a ticket so they just like bombing our server leading to service unavailable. Queue-it solve this. I used to handle 100K plus user by Queue-it with ease. No stress.
Excellent queuing system for managing the flow of users through the checkout experience.
What do you like best about the product?
We can view the inflow and outflow as we adjust the backend related to inventory and review orders.
What do you dislike about the product?
The security for client-side integrations.
What problems is the product solving and how is that benefiting you?
The problem we were solving was overselling during special drops—we achieved this result.
Recommendations to others considering the product:
Security for client-side integrations using JavaScript.
Queue-It software has been essential to our large events and they are great partners
What do you like best about the product?
The software has been very reliable and stable and their staff have always been available and responsive with clear instruction and fast solutions.
What do you dislike about the product?
It's not a problem but their custom theme options for waiting room pages could have more features.
What problems is the product solving and how is that benefiting you?
Queue-it allows us to have large on-sales without overwhelming our systems. They have preserved revenue for us.
Recommendations to others considering the product:
Queue-it is straightforward and effective. Their customer support is reliable and personable. They also understand the performing arts industry and non-profit concerns and are considerate business partners.
The Team is Great to work with.
What do you like best about the product?
Johnney Packard, Turner Sundby, and Jeff Kealy have all been great. No other company has been able to put together a team of minds so efficiently in my opinion.
What do you dislike about the product?
I feel the one thing I would enjoy is "Demo" or "Example" waiting rooms, perhaps examples used by other counties that can be not only viewed but interacted with.
What problems is the product solving and how is that benefiting you?
We have been using queue-it to tackle not only bots. It also helps us slow and observe our orders during our peak sale times. A queue-it monitoring system is a helpful tool for observing queue traffic.
Recommendations to others considering the product:
Don't hesitate, start working with Queue-it now so that you can establish the building blocks needed to have a perfect queue experience!
Great Product, Better Partner
What do you like best about the product?
Besides the ease of use, the best part of using Queue-It has to be dedicated, quick customer support. Setting up queues has become second nature, as we typically set those up multiple times a week, but I have often needed just a question or two answered randomly, small or large, and have been able to reach out to their support and get a response most of the time within the hour.
What do you dislike about the product?
There's not too much to say regarding the downsides, but if I would call out anything then simply, the admin UI could use some more help. I've used Queue-It for 5+ years and it's looked the same the entire time.
What problems is the product solving and how is that benefiting you?
We set up hype sale events with our release product weekly. Queue-It allows us to mitigate traffic flow issues as well as help control the customer experience during these events, as well as send our customers real-time text updates.
Controlled the drastic surge in traffic
What do you like best about the product?
User-Friendly GUI, Anyone can start using it without any prior experience or training. Tuning is very easy.
What do you dislike about the product?
The availability of more data to export into Xls format than graph will be a little bit more helpful to provide the timely insight to the application owners.
What problems is the product solving and how is that benefiting you?
Controlling the traffic and it helped greatly.
We use it for all of our busy onsales!
What do you like best about the product?
Easy to set up for any event and creates an equal environment for busy onsales.
What do you dislike about the product?
Some of the new setup is a little confusing but it just takes some getting used to.
What problems is the product solving and how is that benefiting you?
When we have a lot of traffic on our website, queue-it helps maintain the traffic elsewhere so we aren't under heavy load all at once.
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