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Protect our website :)
What do you like best about the product?
Multiple integration possibilities, we use JS integration on our website.
We can enable/disable the Waiting Room easily with no impact on the live users.
Also the message functionnalities are useful and allow you to communicate with users in the Waiting Room.
We can enable/disable the Waiting Room easily with no impact on the live users.
Also the message functionnalities are useful and allow you to communicate with users in the Waiting Room.
What do you dislike about the product?
Contractually you must be aware that the max outflow is depending on what you pay. Besides this, we don't have any major problems, perhaps the backoffoce UI would be something to work on, there are some points and process to manage the queue that you need to be aware of, and if you use the product only 3 times a years, sometime you forget the usage ;)
What problems is the product solving and how is that benefiting you?
Protects our infrastructure to be able to maintain the service even when we have lots of customers coming in.
It allow us to manage easily the flow, and to communicate with customers that are waiting in the Waiting Room.
It allow us to manage easily the flow, and to communicate with customers that are waiting in the Waiting Room.
Great product to use for any busy online on-sale
What do you like best about the product?
Queue-it is easy to use and guarantees that a busy on-sale or spike in traffic won't cause any problems.
The dashboards are easy to read and share with colleagues.
The dashboards are easy to read and share with colleagues.
What do you dislike about the product?
I've really struggled to come up with something I dislike about queue-it. Everyone from the company is very friendly and professional. Their support is next to none and have helped us with a few bespoke requests very quickly.
What problems is the product solving and how is that benefiting you?
Queue-it stops our back-end systems from falling over from high demand when we release our most sought after tickets. Behind the website sits a ticketeting system that can only process so much at once. If we suddenly get 100'000 visitors in matter of hours, queue-it helps us deal with the demand while providing a great customer experience.
Sales representative was greatly available to help with our questions
What do you like best about the product?
Queue-it help to get the most appropriate solution to our organisation
What do you dislike about the product?
Everything reaches our needs, so everything works great with Queue-IT, we recommand strongly
What problems is the product solving and how is that benefiting you?
Queue-It help us with problems regarding a web site to serve clients on our services during pandemia
Excellent Product, that has helped our customers manage traffic to they site at busy periods.
What do you like best about the product?
Queue-it is so easy to use and setup new events; you can implement it so fast and the staff are so helpful if you have any questions.
What do you dislike about the product?
Nothing Queue-it are so easy to deal with
What problems is the product solving and how is that benefiting you?
It has helped our customers and us manage high-demand periods on our websites and provide a better customer experience.
Excellent Customer Support
What do you like best about the product?
We experienced a minor issue with the Queue-it test system while doing some testing and had full technical and business support to resolve the issue. Technical leads organized a working session to resolve the problem
What do you dislike about the product?
limitation on test sites and some displayed statistics
What problems is the product solving and how is that benefiting you?
HTTP traffic being controlled and stabilized
Everything worked as expected; would use again.
What do you like best about the product?
It was extremely helpful to have Queue-it for our Open House/Free concert event, for which we knew we would have heavy web traffic. We chose Queue-it because it integrates seamlessly with Tessitura.
What do you dislike about the product?
More time to delve deeper into documentation and training materials would have been helpful. Or if there was a "test scenario" provided which would take me through the cycle of the waiting room before the actual onsale.
What problems is the product solving and how is that benefiting you?
Queue-it prevented our website from crashing, which is vital when selling tickets daily. It also allows us to provide more information to all patrons visiting our website, whether or not they're there to buy the special event.
Always reliable and going above and beyond with support
What do you like best about the product?
Queue-It offers an excellent support system. Their team is always willing to provide advice and support during stressful on-sale periods. Their support and guidance is a valuable asset and welcome.
What do you dislike about the product?
Nothing comes to mind as they are always so friendly and helpful.
What problems is the product solving and how is that benefiting you?
We have very heavy on-sale periods across several weeks. We can maintain our ticketing system so that there are constant sales and minimal interruptions experienced by the customer.
Excellent support and valuable advice from the team
What do you like best about the product?
Queue-it is able to help us regulate the flow of customers coming to our site during major events.
What do you dislike about the product?
There should be a feature where Queue-it can track the number of customers in our site.
There will then be a setting for us to set to specify we only allow X number of customers in our website. When the threshold is met, Queue-it to stop letting customers in.
There will then be a setting for us to set to specify we only allow X number of customers in our website. When the threshold is met, Queue-it to stop letting customers in.
What problems is the product solving and how is that benefiting you?
It helps us to control the flow of customers coming to our website during major events. Our website is able to sustain the load due to the virtual queue.
Excellent user support and user friendly admin console
What do you like best about the product?
The support I got from Queue-it especially Karen Yick and Fangbin Li was really impressive and appreciated. I remember we had a very tight schedule for our project at that moment. Karen's response was instant and very helpful throughout the whole POC and procurement process. Fangbin also provide great technical support to us when we were facing the integration issue. He has good knowledge of the product and willing to interpret patiently.
What do you dislike about the product?
Although Queue-it has a user-friendly admin console to set up and config the waiting room, I indeed faced some difficulties while I was integrating it into our application. I spent quite a lot of time understanding the flow of implementation. Some of the terminologies such as 'Known User' are confusing to a new user.
What problems is the product solving and how is that benefiting you?
We have developed an application and were estimated to have large network traffic within a short period every day. Under a tight schedule for developing our application, Queue-it is an immediate solution to set up a waiting room mechanism so that we can re-allocate our human resources for developing other modules.
Queue-it give a very good experience with our customers.
What do you like best about the product?
The technique is easy to implement, and it solved the traffic jam problem and server-side loading issues on the internet.
What do you dislike about the product?
There is nothing that we dislike, all the work is under our expectation.
What problems is the product solving and how is that benefiting you?
server-sides loading issues. prevent large traffic to our server at the same time.
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