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Queue-it is part of our success story. Always delivered the best! Enjoyed great customer support.
What do you like best about the product?
The tool is intuitive and customizable. Graphs and statistics play a bigger role in understanding what happened during the event. Customer support is of great help when needed to troubleshoot any issue or when we have a question about configuration. Enjoyed working with the tool and support team in the last 6 years.
What do you dislike about the product?
Ease of extracting the statistics from the tool.
What problems is the product solving and how is that benefiting you?
We launch multiple events where we see a surge in traffic at the beginning of the event. Queue-it helped to regulate the inflow for these events.
Recommendations to others considering the product:
Queue-it always delivered.
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I excellent tool for our traffic peaks
What do you like best about the product?
All the features for the final users (email reminder for the turn, queue numbers, time expecting, etc)
What do you dislike about the product?
Nothing really, the support response is very fast too
What problems is the product solving and how is that benefiting you?
The best experience for the users when our infrastructure is insufficient
Recommendations to others considering the product:
Be aware of the CMS and CDN they have for integrations
Excellent service and support
What do you like best about the product?
It's hard to pick a single thing. The service provided by all colleagues involved is superb, and the service provided the exact level of support, and peace of mind, promised
What do you dislike about the product?
Nothing missing at all from our requirements. All good.
What problems is the product solving and how is that benefiting you?
We potentially required a waiting room for our checkout during a busy promotional period. Our business benefitted from knowing that our customers would not face pages that may have timed out or provided less than optimal user journeys. Our support team was also a lot more relaxed!
The Queue-it team has always been very responsive to our needs.
What do you like best about the product?
The active waiting room monitoring and the statistics.
What do you dislike about the product?
We were unable to graph a metric of interest. It was the Unused Queue Numbers.
What problems is the product solving and how is that benefiting you?
Queue-it helps us control the number of users on our website. Before using Queue-it on special high volume days, the system would become slow for users.
Fantastic tool
What do you like best about the product?
How easy you can configure and customize it
What do you dislike about the product?
That you can not occupy a past row, for a new one
What problems is the product solving and how is that benefiting you?
Bot abuse
Recommendations to others considering the product:
To support sites with Front in Spartacus.
Robust and dependable online queuing service
What do you like best about the product?
Queue-it is relatively simple to use, given its flexibility, its product enhancements are regular and invariably positive and easy to get to grips with, it is a robust service that conveys a feeling of fairness to our customers and the Queue-it customer support team respond very quickly and always with solutions to the issues I raise.
What do you dislike about the product?
I'm sure there is more that I could get out of the product but a lack of time is holding me back.
What problems is the product solving and how is that benefiting you?
Initially, Queue-it was implemented to protect our website infrastructure from spikes in traffic caused by online events. Increasingly it is used to ensure fairness for all our customers when we put relatively scarce tickets on sale, and its robust dependability demonstrates to our customers this fairness. We also need to make and test changes to our website in the run-up to these events, and Queue-it's queue-jump link allows our team to test that everything is ready for the opening of each event.
Keeps Website Running Smoothly on Busy Days
What do you like best about the product?
We've been using Queue-It for years to manage web traffic for ticketing on-sales for popular events, and it has never failed us! It's easy to change the customer messaging and keep those waiting up-to-date with what's going on (e.g. 'tickets now sold out' or 'New date added').
What do you dislike about the product?
Setting up a new queue requires making changes in several different places in the portal. It can be tricky to get your head around which parts need updating, but it gets easier with practice.
What problems is the product solving and how is that benefiting you?
Queue-It enables us to manage the flow of traffic into the purchase path of our website. We've previously had occasions where our website crashed due to overloading, but that no longer happens as the queue effectively manages the traffic.
Course registration
What do you like best about the product?
Easy to set up, clear documentation, no more server saturation
What do you dislike about the product?
We should look for a moment for something we dislike, for the moment it is perfect
What problems is the product solving and how is that benefiting you?
We have a first come, first served registration system. So 600 people at once on the server, slowed it down a lot. The process could take between 2 to 4 hours when everything was going well.
Now with Queue-IT, it's going well and it takes between 30 and 60 minutes
Now with Queue-IT, it's going well and it takes between 30 and 60 minutes
Excellent Service & Communication
What do you like best about the product?
The communication from the start was excellent. We were able to get onboarded and up and running with minimal effort and the service hasn't skipped a beat since.
What do you dislike about the product?
No real dislikes at all around the service. If I had to pick something, I'd say the UI could use a refresh - but that's really looking for something to critique.
What problems is the product solving and how is that benefiting you?
Large influxes of traffic during the pandemic prior to being able to scale infrastructure.
Excelente
What do you like best about the product?
el control que tienes sobre tu infraestructura
What do you dislike about the product?
los costos por cada opcion que tiene la solucion
What problems is the product solving and how is that benefiting you?
caidas de infraestructura al tener un evento grande
Recommendations to others considering the product:
NA
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