monday.com work management
monday.comExternal reviews
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Great Product, Horrible Service
What do you like best about the product?
What I like best about Monday.com is how customizable the product is. From scratch I'm able to build a board that caters specifically to the needs of the department I'm creating it for. The automations also make using Monday.com extremely convenient.
What do you dislike about the product?
No exaggeration here when I say this, but Monday.com has the worst customer service I've ever experienced. I work in operations, which involves a lot efficiency and speed. These are two traits that Monday.com fails at. The company I work for pays for the highest tier package available, Enterprise. Despite being a paying customer, Monday.com doesn't seem to care. I whole-heartedly feel like they do not care about timely responses, nor do they seem to care about followups or responding to emails in general. I have tried requesting help from multiple people, and rather than answer a simple question via email, they eventually respond and tell me, "let's schedule a call for next week."...to answer one question...There is also a, "Get Help" option that is accessible from any Monday.com board. I've tried this option several times and have never received a response. If you're a company that relies heavily on customer service support, it is best to steer clear of Monday.com.
What problems is the product solving and how is that benefiting you?
Monday.com helps house data in a singular location, while also creating efficient workflow that makes projects easy to manage. Monday has also helped my company turn some manual processes into automated processes and as a result, have freed up many work hours.
Pretty good but not great
What do you like best about the product?
I like that the program is fairly intuitive.
What do you dislike about the product?
I think the program can make project management more complicated than it needs to be.
What problems is the product solving and how is that benefiting you?
It creates a visualization of your project and a timeline which can make the project easier to manage.
Not the best project management tool out there
What do you like best about the product?
Monday is easy to use and collaborate on. You can customize it for multiple use cases, especially for creative departments easy to collaborate. Color coding and customizing projects is useful.
What do you dislike about the product?
Not great for cross-department collaboration, feels very messy and often feels like too much work for something that should make life easier. Not the best for working on projects with multiple teams and for personal project management, it's not the best. I've used multiple tools and Monday ranks high among them, but there are superior tools.
What problems is the product solving and how is that benefiting you?
Managing projects. Cross-team collaboration, keeping track of projects and making sure we're fulfilling our KPI's. Communicating on projects more easily and seeing progress and possible blockers on ongoing projects.
Too complicated
What do you like best about the product?
There are many different connections within the work environment that can be connected together like projects and tasks can be easily distributed to everyone and you can check the status of work that is in progress or completed
What do you dislike about the product?
There are too many variations going on with it. It causes work overload especially with so many different tabs and folders that can be created so instead of having one section for work that needs to be completed Monday allows many different tabs and folders to be created and it causes confusion and hardship to navigate
What problems is the product solving and how is that benefiting you?
I am not sure because the way the company has Monday setup it causes a lot of hardships with so many folders and subfolders and its like Monday is not necessary the same thing can be completed within the google drive and everyone works on that one particular project than to have Monday coming in making this more complicated
Very nice to look at software, not very easy to manage
What do you like best about the product?
I love how easily it guides you to it's features. You can really get a lot of options to help you create and visualise your tasks. Very intuitive, and well designed product.
What do you dislike about the product?
The most irritating thing is that the options it provides in the beginning aren't all obvious as to how much effort they take to manage later. For example if you create a milestone, then a waterfall style task off that, if you don't do it quite right you might try to edit one date but it's locked, edit another and it throws something else out. For myself, I just wanted a really simple task list that I could update, screenshot and send to the exec sponsors of the project, I started spending over an hour each week just updating it so had to cancel.
What problems is the product solving and how is that benefiting you?
It was helping me to ensure the project I was working on was visible to the internal and external teams.
Challenging User Experience Trying to Get Started
What do you like best about the product?
Initially it looked like it might be a good solution. There was a demo on the website that made it look like a user friendly project management tool. It seems like it could be not bad for larger teams that can get used to it.
What do you dislike about the product?
Honestly I struggled getting into it. During set up there seemed to be errors and I couldn't seem to get a basic project set up. It was fustrating as I was trying to find a useful tool for a client. When shopping and demoing software, one only has so much time and I would prefer a smoother entry to something. I was actually fairly annoyed after the demo seemed to show a completely different experience I couldnt access.
What problems is the product solving and how is that benefiting you?
We were hoping to organize files and collaboration for projects like designing a website and some video projects. My client was looking for a file storage, and project collaboration too they were willing to subscribe to. We couldn't even get off the ground with Monday.com. It felt like they faked a good user experience with their little onsite demo. I was kind of annoyed honestly.
Too powerfull
What do you like best about the product?
Monday is good to organize all steps for a project, and also make the collaboration between user easy
What do you dislike about the product?
Sometimes it's too complicated to pass from micro view to macro view
What problems is the product solving and how is that benefiting you?
The visual organization
Great for tracking projects, however....
What do you like best about the product?
Monday.com is a versatile piece of online software that allows for project tracking. It gives the ability to assign tasks and give the users a "bird's eye" view of the project status.
What do you dislike about the product?
I dislike its inability to use percentages instead of the out-of-the-box options, which are limited and bring down performance, in my opinion. The way I have to get it to work is cumbersome.
What problems is the product solving and how is that benefiting you?
None that i am aware of.
Mondays, am I right?
What do you like best about the product?
I love the color scheme. I love how easy it is to organize my workday.
What do you dislike about the product?
Honestly, the title of the website made it a bit confusing to talk about with my coworkers.
What problems is the product solving and how is that benefiting you?
It is a great way to categorize and sort my daily work tasks.
Good start, but some way to go!
What do you like best about the product?
Monday.com has been very helpful in setting us up to use it and is very open and honest with their technical support and feedback. Our team has really pushed the tool to its limits and the Monday.com team is excited to engage with us in improving its performance. On the whole, Monday.com has some significant pluses' that are very attractive to its users. It's very easy to get into it and its visual look and feel are very pleasing to the eye making it easy to follow and identify where to go and what you need to do. There are lots of templates for the average user to get to grips with and it really meets the demands of what most users want to use it for.
What do you dislike about the product?
From using and stress testing its capabilities, I have found that under the hood, some of its capabilities have been disappointing for its lack of flexibility. For example, the formula column & automation options are more limited than I had hoped and do have the functionality to do the processes that our team needs to fully centralize our processes on Monday.com.
I think also there should be made easier to set up charts & dashboards. I would go to say that having a dashboard wizard that guides the user through what they want to display would be really useful.
I think also there should be made easier to set up charts & dashboards. I would go to say that having a dashboard wizard that guides the user through what they want to display would be really useful.
What problems is the product solving and how is that benefiting you?
The problem it has initially resolved has been project tracking, CRM & management level capabilities. The benefit is a centralized view of company/project data.
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