monday.com work management
monday.comExternal reviews
10,014 reviews
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Great product! But horrible CX with Tech Support when needed quickly
What do you like best about the product?
I love the ability for end user to customize and easily data dump into the system. Automation recipes are helpful and can edit and change for additional automation. We were able to be up and running in less then 1 week as opposed to another software we tried! This is a great small business product for a variety of thing including project management, sales tracking, customer management. We have been using Monday.com since August 2022.
What do you dislike about the product?
TECH SUPPORT. End user customer experience trying to get help is absolutely horrible. I am currently emailing trying to schedule an appointment and they are only sending me times before 8am. The last tech support call I had the tech never showed up to our meeting!
I want a phone number to call into and get live support.
I also do not want to have to email more then once to get on someones calendar for assistance. The multiple emails is causing the time to be wasted since issue occurance, thus negative end user experience. They will send videos with additional information to gather which is not acceptable. I want to set a meeting and their support help. As an end user with minimal technology knowledge, it is very very frustrating.
This will not help this company moving forward if they do not improve this experience.
I want a phone number to call into and get live support.
I also do not want to have to email more then once to get on someones calendar for assistance. The multiple emails is causing the time to be wasted since issue occurance, thus negative end user experience. They will send videos with additional information to gather which is not acceptable. I want to set a meeting and their support help. As an end user with minimal technology knowledge, it is very very frustrating.
This will not help this company moving forward if they do not improve this experience.
What problems is the product solving and how is that benefiting you?
Eliminating follow up tasking saving time, money and resources. Ability with little to know tech experience to build a process with automation is extremely helpful as a small business.
A goor tool for collaboration
What do you like best about the product?
A good place to start to build a platform to share work. Sometimes a little clunky but some of the features are irrelevant and they can be omitted. Compared to other platforms I have seen, so far this one is the best.
What do you dislike about the product?
I don't dislike any one thing; it's just a matter of finding what works best for our team. Sometimes it doesn't seen intuitive.
What problems is the product solving and how is that benefiting you?
It is helping multiple people in my office know at a glance where all team members are with specific projects.
With Monday I can organize my tasks.
What do you like best about the product?
With Monday, I can organize my tasks; it's like having an assistant that reminds you of everything pending. Monday allows you to manage your business items on different boards, perform statistical analysis, share forms that meet your business expectations, and share data with your customers. It facilitates the daily operations of a company.
What do you dislike about the product?
All is good. Only sometimes, the boards are very long as the items increase, but it is manageable.
What problems is the product solving and how is that benefiting you?
The fundamental problem that Monday helps my business with is organization.
Taking my team's management to the next level.
What do you like best about the product?
I manage the sales team at an import/export company of prescription frames. When I started working at the company, the main tools used were google products like google drive, word, excel, etc. These are definitely useful and proven tools for management but my biggest headache was constantly sending reminders or emails to check how a project or a specific task was going and when it was going to be done. Gotta say that monday saved me from wasting a lot of time and stress, as well as my relationship with my team in a certain way. I really appreciate that the team is constantly trying to improve and adding more apps and useful tools to help the automate the processes better.
What do you dislike about the product?
I wish the boards were a bit more dynamic. There are times when I have to use excel because I can't customize the table and entry as I would like to. Maybe I need to explore more the available apps within monday but so far, I haven't found one yet. Besides that, I am pretty happy.
What problems is the product solving and how is that benefiting you?
As I mentioned in previous questions, the thing that gave me the most trouble was regularly sending emails or reminders to check on how a project or particular task was progressing and when it would be completed. I must say that Monday prevented me from spending a lot of time and tension and, in some ways, improved my relationship with my team.
Excellent platform for project and team management.
What do you like best about the product?
That can save you a lot of repetitive work when doing automations that make this type of tedious work easier. In addition, you can create graphs of the information and share it in real time without needing an account on Monday.com.
What do you dislike about the product?
The only disadvantage I could find in Monday.com is that you cannot create formulas that are too complex or relate one or several rows of the board in a formula.
What problems is the product solving and how is that benefiting you?
Communication, in the company where I work, it was very common to lose track of a specific topic due to the arrival of many emails. However, on Monday.com you can easily keep track of the topic.
Very great project management tool
What do you like best about the product?
Easily keep track of project's progress; assigning people, discussing without annoying other team members; It helps my tasks more organized.
What do you dislike about the product?
Too colorful for minimalism; the price is high if you use in a big team
What problems is the product solving and how is that benefiting you?
Keep track of the workload and prove the progress.
Complete and easy to use application
What do you like best about the product?
Features and functionality,the price is good, It can also be organized easily and quickly.
Complete application, the functionality is suitable for companies.
Recommended application.
Complete application, the functionality is suitable for companies.
Recommended application.
What do you dislike about the product?
Packages can be more flexible, some companies require a specific number of users.
You have to pay to have additional functionalities, You can make a trial version for a longer time.
You have to pay to have additional functionalities, You can make a trial version for a longer time.
What problems is the product solving and how is that benefiting you?
With Monday application, you can create and organize the activities of each of the company's employees, it gives flexibility and agility to the operation of the company.
I already recommended to somer partners at the office and we are planning to buy a bigger account
What do you like best about the product?
That It's easy to find the updates of all the projects that I handle
What do you dislike about the product?
By the moment I like everything. That being said I found this app very useful
What problems is the product solving and how is that benefiting you?
Workflow: Faster and easier.
Order: I find any topic without scrolling like I do in my email account
Order: I find any topic without scrolling like I do in my email account
This tool works as expected
What do you like best about the product?
Monday is a great tool for our daily use. It is super easy to use, user friendly and gets the job done. We can assign tasks to different people form our organization in a great and faster way.
What do you dislike about the product?
It had some issues in the past, but they got fixed very quick. We can edit our board according to our needs. Do not see any negative in the tool.
What problems is the product solving and how is that benefiting you?
It is helping our organization by creating the tasks, assign them to other people, edit and create boards, this is a great management tool.
SDR
What do you like best about the product?
The flexibility to ensure I could build the top of the funnel with solid leads and then push them further with contacts and storing the updates
What do you dislike about the product?
Not being able to lock columns so they can't be edited.
What problems is the product solving and how is that benefiting you?
Project management and understanding how others in the team are handling tasks
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