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External reviews

2,986 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Akshata H.

Intacct - User friendly Application

  • October 26, 2023
  • Review verified by G2

What do you like best about the product?
Its a User friendly Application.
We can edit or modify all the records within a minute easily.
All modules are easy to unsderstand and Simple to work.
Implementation and Integration is also easy when compared to other accounting applications.
There are many interesting features in Intacct.
What do you dislike about the product?
Deletion process in Intacct is little bit clumpsy. If it is approved status, even Tech teams cannot delete it from Intacct.
What problems is the product solving and how is that benefiting you?
In Intacct we have learning sessions in Intacct which helps us to solve the problems by reading that.


    Shashi B.

Secrets of the Review !

  • October 26, 2023
  • Review verified by G2

What do you like best about the product?
1. Easily accessible
2. Easy Customisable Dashboard
3. Helps to increase the efficiency of productivity
4. Easy reclassification of financial transactions
5. Helps in reporting compliance with GAAP
6. Ease of implementation in new projects or clients
7. Customer support is commendable
8. The Frequency of Use doesn't affect any projects
What do you dislike about the product?
1. The Dashboard features are not available for the basic plan, which would help get more benefits if included.
2. The audit log does not have complete information sometimes which is very difficult to track if the user has left the organization.
3. Ease of integration takes longer than compared to other software.
What problems is the product solving and how is that benefiting you?
It is great to see the sage Intacct updates on a timely basis and provide us the frequent notification on the concerned changes. This helps to get detailed knowledge on the changes and process. Also, The help and support and information options are appreciable... as they gives us detailed information


    Vaishnav B.

Sage Intacct - Accounting Solutions

  • October 26, 2023
  • Review verified by G2

What do you like best about the product?
Different modules are available like Purchasing and Accountspayable.
Entity level can be used for Location wise bifurcations.
Top level can be used for consolidation which lacks in other accounting tools.
Trend analysis can be derived.
User and Budget friendly.
Easily integrate with other sofware like Bill.Com, partner tool.
What do you dislike about the product?
For Deletion of specific records we need to raise the deletion access which is additional and it doesn't fall under Normal instance.
What problems is the product solving and how is that benefiting you?
We can use the partner tool to update any of the fields in master data which will help my process expedete.


    Nandini B.

I think Sage Intacct is very easy to use, we can get into it without any high efforts.

  • October 25, 2023
  • Review verified by G2

What do you like best about the product?
Everything in Sage Intacct is arranged in an easy way, so that we can get through it without any expert guidance. The queries regarding the contents are easily cleared by customer support. There so many features in Intacct like adding most used contents to star list helps us to access it easily. Creating Intacct ID is also a normal task, we don't face any complicated issues. I like that there is no problem faced even though the site is frequenly opened.
What do you dislike about the product?
I think every thing was good enough to handle, and I find no complicated issues while using Sage Intacct.
What problems is the product solving and how is that benefiting you?
Intacct helps to post the entries.
Identifying the vendor details.
Easy to view the transaction history.


    Lewis D.

Intacct is a comprehensive system that grows with our business

  • October 21, 2023
  • Review verified by G2

What do you like best about the product?
We had out grown our previous accounting system which meant simple tasks like month end and processing of invoices had become cumbersome. Sage Intacct was a significant investment for us, and was selected after a comprehensive tender process.

We chose Sage Intacct because it allowed us to implement the system in a way that ran like our existing system, this allowed for easy adoption across the group. Once the business had accepted the change we have been able to steadily roll out extra functionality. Most recently the implementation of Fixed Assets and Prepayments module.

Sage Intacct has allowed us to transform the way people in the business see and interact with finance, and has meant that people are now engaged in a pro-active manner because they are able to self serve.

Implementation of Sage Intacct was a relatively smooth process, and we were supported by Sage specialists throughout. Ongoing support is good and responsive.
What do you dislike about the product?
Sage Intacct is a complex system and it requires a bit of time to get your head around how the system works, once you (and your finance team) do get it, it is easy to add additional functionality because each module follows a similar logic.

Currently (for a UK based company) some of the system is still geared towards a US market, but that is changing, and Sage do listen and implement updates based on feedback.
What problems is the product solving and how is that benefiting you?
Streamlining of processes to reduce month end timelines - through use of POs, Fixed Assets and Prepayments.

More visibility to our Project Managers, allowing them to really own in real time the P&Ls of the projects.


    Joshua C.

Great product, terrible, terrible, terrible support

  • October 18, 2023
  • Review provided by G2

What do you like best about the product?
The product is wonderfully built. The support infrasturcture is terrible.
What do you dislike about the product?
Where to begin? The customer service model is an absolute failure and has been for a year. It is very difficult to get a hold of anyone. Multiple phone calls go unreturned, or receive a response via email instead of return phone call, usually asking someone else on their team to reply to a question. It's a strange way to shirk responsibility, but it's constant.

Their billing department sent unverified claims for fees that they could not support but continued to invoice every 30 days with no justification. It's borderline harassment and should be reported to the BBB.

We attempted to make payment for a balance they said was due, then they returned the payment and suspended our account 30 days later with no explanation or forewarning. Truly appaling way to treat a long-standing customer.

To say that the company's support model is a failure would be an understatement. It has actively subverted our business objectives for some time, and I could not recommend a single company use them unless it is fixed. Which is a shame, because the product is really strong.
What problems is the product solving and how is that benefiting you?
Sage Intacct is actively creating problems through poor service delivery and an incomprehensibly bad A/R department. It is a profound irony that a company that built accounting software cannot produce any justification for a claimed A/R outstanding balance for months on end. Truly offensive.


    Amit Kumar S.

Intacct will Keep your Business Intact

  • October 18, 2023
  • Review verified by G2

What do you like best about the product?
Intacct is very varsitile ERP. It gives a lot opportunity to make changes as per the Business requirement. Its very to use. The implemenation is very smooth and less time consuming. It gives a lot of features which canbe used as per the business needs and requirements. Its is very versatile and can be integrated with any 3rd party software. The customer support is very supportive and prompt in resolving the queries. I use Intacct on a daily basis with out any chalenges.
What do you dislike about the product?
There are a few things on which I think Intacct can improve it self. One thing that I observed is that we should have the functionality to make cosmetic changes to the invoices without opening the books.
What problems is the product solving and how is that benefiting you?
It gives an option to create multi-currency contracts. Also, I can recognize the revenue for FF and also for usage-based items.


    Aditi G.

Sage Intacct- A complete accounting tool

  • October 18, 2023
  • Review verified by G2

What do you like best about the product?
I like most in Intacct is the advanced modules in Sage Intacct and also the feature that it is a complete accounting tool and you don't have to purchase or get various software for works like Invoicing, Payroll, Consolidation, etc as we usually require with other accounting tool. Sage Intacct is easy to integrate with other software like our Invoice system, Merchant system, and Payroll System (Chargebee, SFDC, Paycom, bill.com, Stripe, and many others) even if you are already using any other software as well. Along with these, there is no issue of storage in Intacct and it's available 24/7. I do like the thing that Sage Intacct upgrades its features on a time-to-time basis and provides its hand off and customer support. As its accounting tool which is required on a day-to-day basis, it is easy to use and user friendly. I do use on a daily basis. It is easy to implement and setup.
What do you dislike about the product?
It doesnt't allow changes for the transactions if once status is changed to paid. We have to additionally create credit notes for such cases to rectify.
What problems is the product solving and how is that benefiting you?
It is easy to use and a comprehensive accounting tool that solves the problem of maintaining too many complex software. It also requires less human resources and less human error. So it is budget-friendly and saves money. Along with this, it provides various features to analyze the financials, preparation of budgets, trend analysis, and much more.


    Sonam A.

Analysis for Financials

  • October 18, 2023
  • Review provided by G2

What do you like best about the product?
Sage Intacct is best at its providing Financial statements like Trial Balance,Financial report,Financial graphs,General Ledger,Accounts group,Statistical Journal entry & other Comparitive reports.This tool is best at its accounting feature,which make easy,ease of implementation ,ease of integration &friendly user interface accounting.24*4 customer support.As frequency of use is high it never lower down the system.
What do you dislike about the product?
Sage Intacct is Best at its accounting tool,which is highly recommendable however it it could other fincnacial drivers such as Financial ratios like GP ratio,NP Ratio,Debt/Equity which enable accounting as well as financial analysis.
What problems is the product solving and how is that benefiting you?
Providing bird eye view of financials with ease of use,helps/benefits in saving time consumption


    Angel G.

Excellent Platform

  • October 17, 2023
  • Review provided by G2

What do you like best about the product?
Easy navigation through dashboards and lots of info
What do you dislike about the product?
Not able to delete few entries and logs me out from here and there.
What problems is the product solving and how is that benefiting you?
Sage is an overall accounting software. All in one plattform.