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Great experience with Drata
What do you like best about the product?
Our point of contact, Jessica, was excellent. She kept us on track to receive our SOC 2 when many other things were happening within our business.
What do you dislike about the product?
You're paying for the platform, resources, and personnel, but Drata is on the pricier side. And the price of the audit is not included.
What problems is the product solving and how is that benefiting you?
Drata is helping us get SOC 2 certified. They keep us on track and provide us with the resources.
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Great Product, Amazing Support
What do you like best about the product?
Drata is easy to set up, and a huge time and money saver compared to the consultants we hired to prepare us for our SOC 2 Type II. The customer support is top notch; our account exec is on the ball and has been very helpful during our preparation, and the online chat support is both fast and thorough.
What do you dislike about the product?
Our only mild frustration is that the Jira ticketing integration could use some love -- but it's still solid for a beta, and evolving quickly! Given the responsiveness of the team and their open roadmapping, I anticipate this will be improved quickly.
What problems is the product solving and how is that benefiting you?
Automated data collection for monitoring and SOC 2 readiness: it's hard to overstate how much faster and cheaper it is than using consultants or rolling our own monitoring program.
Flexible software and best in the market compare to other products.
What do you like best about the product?
Ability to quickly request changes into their product to best fit my team's need. Drata is always improving and adding to their product to keep up with the industry in their space.
What do you dislike about the product?
Some things on the roadmap took longer than expected to deploy. The UI can also be a bit clunky and don't feel right with the workflow. Such as jumping into controls or policies as a quick link instead of doing a full search and back out a screen. Policy editor and out of the box does not support the file format to be easily edited.
What problems is the product solving and how is that benefiting you?
There are many features inside Drata that provides an easy container to provide evidence quickly to an auditor to remove the need of using a spreadsheet or cloud storage.
A winning combination of technology and team
What do you like best about the product?
The Drata team is very responsive. Whether it's the in-product chat or our rep, they not only answer every question but link to supporting documentation when it exists. The team took the overwhelming process of compliance and made it very accessible.
What do you dislike about the product?
Certain parts of the product take several clicks to get to. I would like to be able to save favorite controls or sections for faster access in the future. My current workaround is a bookmarks folder, but I would ultimately prefer this in the product.
What problems is the product solving and how is that benefiting you?
Drata is helping us maintain our SOC 2 security posture. Our customer's security is a top priority. Drata's continuous monitoring and connected accounts make this easier to manage.
Awesome for SaaS Startups Selling to Enterprises
What do you like best about the product?
The integrations are solid and it's clear the direction of the platform is ahead of the competition.
Also the support has been great and my Customer Success Manager, Noah, has been incredibly responsive.
Also the support has been great and my Customer Success Manager, Noah, has been incredibly responsive.
What do you dislike about the product?
Nothing so far. Any type of compliance is going to take a ton of work so they can't just magically make that disappear BUT they can make it a ton easier to dive in and get started.
What problems is the product solving and how is that benefiting you?
SOC2 Type 1 + 2 & ISO 27001 compliance.
As a startup we have limited resources, so finding the right partner here to minimize time to compliance is critical, esp for enterprise clients.
As a startup we have limited resources, so finding the right partner here to minimize time to compliance is critical, esp for enterprise clients.
Simplified SOC 2 Compliance
What do you like best about the product?
The dashboards clearly outline what tasks you have completed and which are outstanding, making it easy to understand and forecast how much work is remaining. Drata's experts are also very quick to respond to questions and provide thoughtful insight.
What do you dislike about the product?
The kickoff call didn't address every question I had about the process of achieving SOC 2, it still wasn't entirely clear how to hire an auditor and what their role would be in the process.
What problems is the product solving and how is that benefiting you?
Drata makes it very clear exactly which tasks are required for your compliance framework, and if there is any ambiguity then you can ask a person for clarification and you'll get a response in a few minutes.
Great Product & Service
What do you like best about the product?
The ongoing support & patience with their product and services throughout a challenging task was greatly appreciated.
What do you dislike about the product?
We have experienced no problems to date.
What problems is the product solving and how is that benefiting you?
They have been the connection point , trainer and support used to assist our company in achieving their SOC2, GDPR and NIST 800-53
Amazing experience with Drata
What do you like best about the product?
Drata is by far one of the best complaint automation platform out there. They have made our life much easier. It's so easy to navigate and control all the complaince things from Drata.
What do you dislike about the product?
I haven't found any issues with them so far.
What problems is the product solving and how is that benefiting you?
Drata is solving the complexity surrounding the whole compliance process.
Great experience, easy implementation
What do you like best about the product?
Drata has been a great tool to assist us with building our technology governance program
What do you dislike about the product?
We've had some glitches as new versions of operating systems are released but these have been quickly addressed
What problems is the product solving and how is that benefiting you?
Helping us manage the action items related to a successful SOC2 audit
Drata helps to automate all the things!
What do you like best about the product?
The team at Drata has been incredibly helpful in making sure we have all the tools and information at our disposal when automating security and compliance.
What do you dislike about the product?
So far, all of our concerns have been addressed by Drata.
What problems is the product solving and how is that benefiting you?
Having visibility into our security program - from the policies to the controls - and making sure everything aligns with different standards (for example, SOC2, GDPR, and ISO) in an easy-to-understand and see manner.
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