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A good compliance tool with a customer-oriented manager and quick reflection of feedback
What do you like best about the product?
I had to learn about Drata not long after I moved to my new job, and our drata manager helped me a lot, and we still meet almost every week to resolve my questions and difficulties, which is very helpful. This is a tool that I would like to introduce to my colleagues at other companies.
What do you dislike about the product?
From a UX perspective, it would be great to see improvements in areas where too many clicks are required. For example, you can click from a control item to a monitoring item directly, but when you want to return from a monitoring item to a control item, you have to start over from the category tab, which can sometimes be time-inefficient. Improving this aspect would significantly enhance the UX experience.
What problems is the product solving and how is that benefiting you?
The overall compliance control of the company can be seen at a glance and it has become more convenient when responding to audits.
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Drata makes SOC compliance so easy
What do you like best about the product?
Drata has taken the time to create the most comprehensive self-help knowledge base I have ever seen for a SaaS provider. That makes Drata really easy to use and easy to learn. Nonetheless, SOC 2 compliance is complicated for us non-engineers, so I've relied at times on their excellent customer service, which is second to none. We are a small company leaving the start-up stage and we need to demonstrate a strong security posture, but no one on my team has ever sought SOC 2 compliance before. Drata makes it as painless as it could possibly be.
What do you dislike about the product?
I haven't found anything I'd say I dislike about Drata. They do everything they can to make compliance easy and automated.
What problems is the product solving and how is that benefiting you?
Drata is helping me to stay organized and not miss any important aspects of compliance.
Excellent help and support
What do you like best about the product?
The support features of Drata. What ever support you need you can get in just a couple of minutes.
What do you dislike about the product?
It's policy center lack some features of styling if wanting to edit the policies there but otherwise its good.
What problems is the product solving and how is that benefiting you?
Solving the monitoring and evidence gathering for compliance. Also as the tool for keeping track of vendors and Risk Management.
Drata is head and shoulders above other reviewed solutions
What do you like best about the product?
The more I work in Drata, the more I love it. Very intelligently setup and the has helped simplify the actual certifications for me as I use the platform. The personnel section has really made it easy for my team to review and ensure all users are compliant at a glance.
Our Customer Success Manager, Craig, is also a super star. He is incredibly knowleageable and has helped us learn the platform and become more confident in it every day. His follow through is outstanding and has helped us adopt the system and be in it every day.
Our Customer Success Manager, Craig, is also a super star. He is incredibly knowleageable and has helped us learn the platform and become more confident in it every day. His follow through is outstanding and has helped us adopt the system and be in it every day.
What do you dislike about the product?
The API options of Drata are improving, though at the moment some of the features I need are not yet complete or live.
What problems is the product solving and how is that benefiting you?
We have a small team and Drata is giving us more power to keep all the controls and requirements under supervision. It makes ISO27001 and SOC 2 Type 2 feel manageable and simpler.
DRATA Experience
What do you like best about the product?
The great thing about DRATA is that they have this AI chatbot that you can ask which is familiar with their knowledge base. It feels like you are using ChatGPT but when it reaches the point where it can't conclusively answer your question, it then offers you to talk to a person.
What do you dislike about the product?
It is my first time to use such software and our company also obtained services from AssuranceLab where somehow it confuses me because Drata and AssuranceLab has different set of Quickstart Guide. I hope Drata and AssuranceLab has tighter integration so that these quickstarts are somehow unified and not confusing for a first timer like me.
What problems is the product solving and how is that benefiting you?
It gives you an organized way on how you would go about working on your Compliance journey
Great product for managing compliance
What do you like best about the product?
Easy to use, great customer service. I like that I can see when items are due in a dashboard so I can get to work on them before they expire.
What do you dislike about the product?
The support articles don't always work (aren't accessible) and some areas could be more customizable
What problems is the product solving and how is that benefiting you?
It helped us in several ways:
- when we started the program it acted as a guide into what we needed to do
- now it's useful for centralizing our compliance efforts and for easily keeping track of when documents or tasks should be reviewed and updated. This is very useful because Drata does it automatically without the need for us to setup calendars and reminders.
- it helps us with security training for our staff
- when we started the program it acted as a guide into what we needed to do
- now it's useful for centralizing our compliance efforts and for easily keeping track of when documents or tasks should be reviewed and updated. This is very useful because Drata does it automatically without the need for us to setup calendars and reminders.
- it helps us with security training for our staff
SOC 2 Audit like Butter!
What do you like best about the product?
The audit portal was extremely helpful in preparing for the SOC2 audit. Prepping for an audit can be very timeconsuming because of the large number of artificats you have to collect and log into the auditor's portal. Drata made this process much easier because much of the evidence is collected, curated (sorted and categorized) and presented to the auditor directly. For many of the items in the audit portal I simply responded "See Drata Portal" and didn't have to collect evidence on my own. Sometimes there are excpetions to the controls (eg., service accounts that aren't assigned mfa,...). I can explain these excpetions in a succinct way on Drata and the exceptions/explanations make it into the audit portal. I don't have to re-explain why things are to the auditors! Saves time during the audit.
What do you dislike about the product?
This isn't an issue with Drata so much. I found that auditors tend to accept the findings in Drata without asking too many questions. They sometimes should still dig into an item to make sure what I said in Drata is actually true.
What problems is the product solving and how is that benefiting you?
Preparation for audits, automated risk assessment, vendor management, continuous monitoring.
Drata 🌟🌟🌟🌟🌟
What do you like best about the product?
Ease of Use 🌟🌟🌟🌟🌟
Ease of Implementation 🌟🌟🌟🌟🌟
Ease of Integration 🌟🌟🌟🌟🌟
Customer Support 🌟🌟🌟🌟🌟
Ease of Implementation 🌟🌟🌟🌟🌟
Ease of Integration 🌟🌟🌟🌟🌟
Customer Support 🌟🌟🌟🌟🌟
What do you dislike about the product?
Some features and automated tests are rough around the edges, and it'll still take a professioal with the know-how to dig into the details to figure out the best workaround in many cases.
What problems is the product solving and how is that benefiting you?
Drata creates a central place to store compliance related information, as a result we're no longer using auditor's GRC tool and having to export every year the audit resources. Instead, auditors come to Drata for audit and as long as we maintain our Drata frameworks/requirements/controls, we're prepared for audits for years to come.
It's a huge time saver after the initial implementation.
It's a huge time saver after the initial implementation.
Drata helps inform and support an early stage start up.
What do you like best about the product?
Their account managers and support channels are very helpful and responsive. Connecting to our services was strightforward and their help documentation is very robust.
What do you dislike about the product?
There could be greater integration and automation into customizing the policy documents themselves.
What problems is the product solving and how is that benefiting you?
They are identifying which policies and control measures we need to have in place to comply with different security frameworks. They act as a document and evidence respository for those frameworks as well.
Drata wasn't just good software it was a partner
What do you like best about the product?
Drata's software is pretty straightforward. It's not complex and was easy to onboard into. The thing that sold me on Drata after the fact has been their support and partnership in our success. They corrected us when we started going off-course and pushed us to get across the finish line. Once we had the cert in flight they gave us marketing material so we could have that big splash effect that we wanted.
What do you dislike about the product?
Sometimes the checks will fail randomly but Drata is pretty good about finding the issue and helping us get back on track. It's been rare.
What problems is the product solving and how is that benefiting you?
We needed to get ISO compliant with an eye towards SOC 2.
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