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Reviews from AWS customer

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External reviews are not included in the AWS star rating for the product.


    collin S.

Torq's

  • December 12, 2024
  • Review provided by G2

What do you like best about the product?
Torq's AI capabilities provide large time saving opportunities in development and when utilized in production. Recently their addition of the transform AI tool has been a huge help, so I no longer have to crawl the JQ documentation to deal with transforming JSON data. I can simply write a plain text prompt and have Torq figure out the rest. I also frequently utilize the AI prompter as a starting point for new workflows in torq. They allow you to prompt their generative AI with the basic outline of a workflow and for basic workflows it can complete it itself or more complex ones it can build the template for you.

In production I have seen their new Socrates AI analyst autonomously execute playbooks, write summaries, and escalate cases.
What do you dislike about the product?
My main pain point with torq has been the lack of a git-like version control system. Which can become problematic when publish sends workflows straight into production. The Torq team has helped us development a work around where workflows require approval to be published, but there is no easy way to follow any gitflow convention such as having feature branches and a main branch.
What problems is the product solving and how is that benefiting you?
Torq has helped us consolidate all of our security tools into one place and removed the amount of windows an analyst has to click through to work a singular alert.


    Chase H.

Cloud Security Automation at its finest

  • August 29, 2024
  • Review provided by G2

What do you like best about the product?
Torq is an amazing platform that integrates with everything that we use. We can automate processes across all spaces in our environment from the cloud to app sec. We are very pleased with everything that we have done when it comes to the platform so far. The customer support part has been great as well. There is always someone to help with a workflow at any given time.

Edit: I have used Torq for about a year now, and it is still in the top two of my favorite tools to use, right next to Wiz. Once you get the hang of the platform, you can make almost any automation you can possibly imagine. It is very easy to learn and use if you have a solid idea of what you're trying to build.
What do you dislike about the product?
There isn't a dislike about torq yet. We are happy with the platform.

Edit: The company is growing so fast, which is great, but Torq needs to hire for support folks who help with questions. Support has been extremely slow to respond to any open tickets.
What problems is the product solving and how is that benefiting you?
Everything that we do in cloud security we are going to try and it helps out in all spaces.

Edit: After having torq for over a year, it has benefited without a doubt in everything I do In the cloud security space. The endless intergrations help a lot and the product is very mature and Im excited to see where the company goes next.


    Vishnu Y.

Excellent automation tool

  • July 08, 2024
  • Review provided by G2

What do you like best about the product?
It lets you create powerful automation in minutes with it's drag-and-drop interface.
It lets you automate anything across cloud as well as on-premises environment.
What do you dislike about the product?
proper training is required for beginners
What problems is the product solving and how is that benefiting you?
Torq improved our productivity by automating repetitive manual processes.

We able to automate our daily security tasks.


    Security and Investigations

AI-driven hyperautomation platform

  • June 28, 2024
  • Review provided by G2

What do you like best about the product?
Detailed documentation, user-friendly, Different workspaces.
What do you dislike about the product?
It could be beneficial to include additional integration steps, as i often find myself defining custom steps but it's not a big issue.
What problems is the product solving and how is that benefiting you?
I have automated redundant threat intelligence tasks with torq by designing workflows which gets triggered by our on-prem SIEM using step runner which is great as torq is SaaS based solution.


    Mary N.

Torq..... The Most Trusted And Reliable Automation Tool.

  • June 17, 2024
  • Review provided by G2

What do you like best about the product?
I have been using Torq for more than 7 years now and it's one of the best and most trusted automation tool i have ever encountered. It's brilliant with incredible and reliable features that are easy to learn and understand. Its the best tool for automation business workflows processes. I really love how Torq security automation helps me to finish tasks and it saves much time and effort. In fact, it was easy to link Torq to our other platforms like Jira and Slack. Availability of customer support team is a great advantage.
What do you dislike about the product?
At first, it was a bit tough for me to fully understand all the features but with time everything was as simple as abcd.
What problems is the product solving and how is that benefiting you?
Torq stands out as the best and leading automation tool in the market today. Its user friendly interface makes it super easy to learn and understand within a very short period of time. It quickly responds to any threat to ensure no data damage occur on your data.


    Penina M.

Super-Incredible, Robust, Futuristic And Advanced Automation Platform.

  • June 14, 2024
  • Review provided by G2

What do you like best about the product?
For the past 5 years i have been using Torq and to be sincere it has really been of great help. It impresses me with its great and exceptional performance, reliability and minimal bugs thus making it a standout tool for daily use.
It is the best and most secure platform to install for your organization's data security as it automates all the functionality of an organization security requirements. Additionally, Torq is cost friendly which makes it affordable.
What do you dislike about the product?
One of the challenges is that Torq has a steep learning curve so it can be a bit confusing for new beginners. In fact, it requires users to be well-trained on how to use it.
What problems is the product solving and how is that benefiting you?
I like how Torq responds quickly to any threat to ensure no damage occur on your data in case of a cyber attack. Also, it has the ability to connect with other third-party applications and stacks with much ease.


    Cliff W.

'Torq abiut a Quantum Leap in Security Automation'

  • April 09, 2024
  • Review provided by G2

What do you like best about the product?
Its all for hyperautomating security, reducing time-to-block malicious traffic, end-to-end cybersecurity protection, leading to improved workflows and roi. It improves efficiencies, business processes, boosts productivity like wow! thanks to exceptional online protection.
What do you dislike about the product?
For what its meant for, there's hardly anything to complain even though it's a bit complicated to enforce if you're not tech-savvy enough. User support is a bit wanting. But overall its among the best in its class. Few downsides.
What problems is the product solving and how is that benefiting you?
Its good for security automation, orchestration, management, threat intelligence and response. Which improves processes and workflows. Leading to better time and resources saving and better roi.


    Seth A.

'What a leap forward for Security Automation!'

  • March 25, 2024
  • Review provided by G2

What do you like best about the product?
Its outstanding in its capabilitiy to automate and deliver top class, end-to-end Cybersecurity protection. Greatly reduces time to block malicious traffic at amazing level, saving on costs, while improving operations, workflows and productivity. Its next-generational.
What do you dislike about the product?
Its level of security automation and end-to-end cybersecurity protection is unprecedented, an amazing leap forward. So far so good.
What problems is the product solving and how is that benefiting you?
Its enabling best-in-class, unprecedented security automation, improved workflows and processes. Making it easy for us to deliver exceptional applications with outstanding threat intelligence, security orchestration, log monitoring, response, workflow mapping and so much more.


    Computer & Network Security

Im using Torq in for automation in our cyber security ecosystem

  • February 15, 2024
  • Review provided by G2

What do you like best about the product?
Torq impresses with its exceptional reliability, minimal bugs, and rapid resolution times, making it a standout system for daily use. Its user-friendly interface, coupled with a lot of helpful features, streamlines workflows and enhances productivity. This combination of efficiency, ease of use, and quick support makes Torq an indispensable tool in any work environment
What do you dislike about the product?
n Torq, users might occasionally encounter minor UI bugs, such as buttons not responding on the first click or layout elements slightly misaligned on certain screens. These small glitches, while not impacting the overall functionality significantly
What problems is the product solving and how is that benefiting you?
Torq solves the challenge of responding swiftly to cybersecurity threats by offering a platform where we can easily build automation tools.without any code usage. This feature is incredibly useful because it allows us to develop and implement responses to security issues much faster than before. By enabling quick creation of automations, Torq helps us to react to potential security risks more effectively, enhancing our overall security measures without requiring deep technical skills. This balance of simplicity and functionality means we can stay ahead of security threats with less effort


    Samruddha S.

The best Cyber Security Platform

  • January 19, 2024
  • Review provided by G2

What do you like best about the product?
It is one of the easiest installatiom, Cyber Security platform which ensures the safety and security issues to not occur. It has everything automated and is a no code low code platform and incase any incident occurs it helps to respond to tjem quickly so that there is no damage which occurs and helps in email security as well.
What do you dislike about the product?
It should have a better technical documentation so that even a Non-Tech person can understand it can also hire good technical support people who have more clarity on how to serves and help the clients and end users
What problems is the product solving and how is that benefiting you?
If there is something fishy happening in the network or some kind of problem then it helps a lot to detect them quickly and helps to mitigate them. It has an amazing response time by which the reources don't have to waste multiple man hours to check that whether there are any anomolies in the network and once an alert pops in then only the resource has to resolve it and thereby increases productivity. and security.