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External reviews

98 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Moiz M.

Automating everything with Torq

  • November 16, 2023
  • Review provided by G2

What do you like best about the product?
Our organization's interaction with Torq has been great, allowing us to initiate and utilize the tool without requiring extensive coding or API expertise. It facilitates the handling of security alerts, stramlining the response process during security incidents. Its user-friendly interface simplifies the automation of repititive tasks and intricate workflows, contributing to heightened efficiency and productivity. By automating the detection,investigation and response phases of security incidents, it effectively reduces the mean time to detect and respond.
What do you dislike about the product?
The implementation of Torq can be complex and demands expertise to ensure its proper functionality. However, once properly configured, there are no drawbacks then.
What problems is the product solving and how is that benefiting you?
It help us to maintain good workflow and provide us security for our confidential data.


    Insurance

Great product for any automation, not only for security.

  • November 15, 2023
  • Review verified by G2

What do you like best about the product?
Very easy to use and implement with great customer support.
Uses it multiple times daily for automation tasks, alerts and remediations.
Have many features and integrations.
What do you dislike about the product?
debugging why specific step failed is not very intuitive.
What problems is the product solving and how is that benefiting you?
Automating processes, triggering alerts and remediations


    Telecommunications

The future of the cybersecurity automation

  • November 14, 2023
  • Review verified by G2

What do you like best about the product?
During our research we ´ve already test several products like XSOAR, FortiSOAR also amazing opensource projects like N8N, and one of the most loved option in TORQ by our team is the ease of implementation of new integrations.

With N8N we had to develope new integrations using Typescript, in TORQ you can do it in a few minutes, using de web UX, also if the integration is not API REST, you have the option to use pyhton or another programming languages.

The costumer support is amazing, they are totally focus on help us in order to use TORQ ASAP, they can help you with the custom integration and how to deploy the runners in your infrastructure.

The main features:

- Low-code
- Programming if you need with Python, Go ...
- Run your flow in your own infrastructure if you need it, using runners
- Amazing and clean UX
- Integrate your own services ( Internal website) in a few minutes with custom steps.
- KPI
What do you dislike about the product?
Not all the time the ROI is positive, you have to choose carefully what are you going to automate (Pay per flow active), they help you with amazing KPIs to solve this problem. It´s the best product for automate incident response (Fast and you can scale up), but for another automations related with the business, maybe you have to find a cheaper alternative (Azure logic functions, N8N..)
What problems is the product solving and how is that benefiting you?
Incident response
Automate Cyberinteligence feeds and automate block IOCs
Automate block suspicius activity


    Michael C.

Unique solution for attack detection

  • November 13, 2023
  • Review provided by G2

What do you like best about the product?
I like the integration capabilities it has. Provides security and theat detection. Use advanced technology to detect. Helps my organization in terms of incident response.
What do you dislike about the product?
High technical expereince is required to use its functions. It may take some time to understand the tool.
What problems is the product solving and how is that benefiting you?
Collect data from different advocaste. There are a good number of connectors to integrate records. It is an excellent enterprise security analysis platform. It has provided a centralized workspace for analysis.


    Isaias b.

Move towards the automation of your company's workflow processes.

  • November 13, 2023
  • Review verified by G2

What do you like best about the product?
The automation engine that Torq has is one of the most powerful I have tested and the data orchestration system is very complete at the enterprise level, since the implementation of the program we have reduced the generalized fatigue of our server alerts, obtaining a better response time. The repetitive actions in question have been reduced thanks to the automation of all those tasks that are performed on a daily basis, in general it is very easy to configure and all options come with a manual and training from the support team. The automations are code-free, the understanding in question is simpler. Suspicious activity is no longer a problem thanks to the security protocols provided by Torq. The architecture of the entire interface fully prioritizes the user's basic understanding for a better use of the platform, providing ease of implementation at all times. Automatic flow management is simple, understanding data and getting solutions is always easy when using the software.
What do you dislike about the product?
Integration with security vendors could improve in breadth and service, with better integration we can have better command of threats and more robust security updates. I would like more flexibility with the program would improve a lot for us, resulting in better data manipulation. The customization of workflows needs a more comprehensive upgrade, I think Torq is a great program, but it still has a long way to go to be the service we all users want.
What problems is the product solving and how is that benefiting you?
We implemented Torq workflows to streamline all security monitoring and management of events, using tickets that are sent to support teams and managed from the platform's network, thanks to these synchronizations between all workgroups we can keep all environments secure, repositories, and automate the entire system without fail. Torq provides a complete identify verification service, if it detects suspicious activity the program detects it and sends us alerts that are then handled by our specialized security team. We can handle bugs, IPs that are suspicious and manage for example a user's membership that was breached or stolen can be restored.


    Gofreddo I.

Torq has been very responsive

  • November 12, 2023
  • Review provided by G2

What do you like best about the product?
They have been easy to work with and their customer service has been excellnet. It also helps resolve network security problems. And I consider that it does not require much overhead from an administrative point of view.
What do you dislike about the product?
I need more trainig on how to handle emails that the system was unable to process automatically, and Perhaps more tips scattered around the user interface would be helpful.
What problems is the product solving and how is that benefiting you?
It is very easy to enter and search for messages in user folders, plus when a threat arrives, we can see it very quickly and decide a course of action.


    Lucia G.

I love the simplicity of the user interface

  • November 11, 2023
  • Review provided by G2

What do you like best about the product?
I like that the customer service is excellent, plus It´s easy to set up and easy to manage. It´s also nice to be able to request and get analysis of links and attachments.
What do you dislike about the product?
I´d like to see more out-of-the-box actions included, too. It would be nice to have a quiz at the beginning of whether people can pass the exam.
What problems is the product solving and how is that benefiting you?
Torq is great for teaching employees basic security principles, as it allows us to report suspicious emails with the click of a button.


    Darshan T.

Decent automation tool

  • November 10, 2023
  • Review provided by G2

What do you like best about the product?
1) It let you automate day to day IT and security task.
2) It protects you from latest security threats.
3) It's easy to use and can be integrated with cloud, on-premise applications easily.
4) It supports almost all programming languages.
What do you dislike about the product?
We are using it since several years and never faced any issue with it till now.
What problems is the product solving and how is that benefiting you?
It helped us very much to automate our many of day-to-day tasks.
It also helped us to save our valuable time and improve productivity.


    Computer & Network Security

Day to day Torq Usage

  • November 08, 2023
  • Review verified by G2

What do you like best about the product?
I like the simplicity of the platform and the fact that it allows us to integrate every internal flow and also to add external feeds through the use of APIs.
What do you dislike about the product?
Adding more information in the platform may be helpful for some situations. Especially when configuring blocks there may be a bit of struggle until understanding how a flow can be created.
What problems is the product solving and how is that benefiting you?
The majority of the flows that can be created help up speed processes which were very time consuming.


    Security and Investigations

Managing accounts and gathering information using Torq saves me a lot of time.

  • November 08, 2023
  • Review verified by G2

What do you like best about the product?
The fast time of receiving information using Torq.
What do you dislike about the product?
It is not very user fiendly for new users. You need to know what you are looking for, a drop down of options would be great.
What problems is the product solving and how is that benefiting you?
Torq is saving me a lot of time gathering information about hosts and users for my day to day activity.