Jamf Pro makes deployment easy
What do you like best about the product?
Jamf allows me to deploy to many users at scale. It is easy to use, and integrates well with our office's workflow.
What do you dislike about the product?
It can occasionally be difficult to hear back about any issues in a timely manner.
What problems is the product solving and how is that benefiting you?
Allows us to quickly deploy machines to users with minimal touch points. We are assured that the devices have the same software and setup on each laptop.
Enhances user experience with seamless onboarding and customization features
What is our primary use case?
In India, most enterprise customers who adopt Apple as a platform prefer Jamf Pro as a solution. It offers a wide range of features and user productivity solutions, including Jamf Connect and Jamf Protect.
Many enterprises use it to manage their Apple fleets, especially those who are premium customers and can afford the price.
How has it helped my organization?
Enterprises prefer Jamf as it enhances the user experience, especially during onboarding. For instance, branding and customization features allow organizations to centralize messaging and even play videos with CEO messages on the login window, providing a seamless experience for employees.
What is most valuable?
One valuable feature of Jamf Pro is Jamf Connect, which helps synchronize passwords from Active Directory to Mac. Another is customization and branding, which are crucial in the enterprise space, helping organizations deploy their vision on Apple devices.
What needs improvement?
Jamf Pro should be standardized into one MDM product to make it more affordable and accessible. The App packaging process is time-consuming and could be improved. Additionally, the user interface is somewhat complex for first-time users, and streamlining it could enhance the overall experience.
For how long have I used the solution?
I have been working with Jamf Pro for four to five years.
What do I think about the stability of the solution?
Stability is excellent. I would rate it ten out of ten.
What do I think about the scalability of the solution?
Scalability is also excellent. I would rate it ten out of ten.
How are customer service and support?
Once the solution is deployed and purchased, Jamf provides good support. I would rate their support nine out of ten.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Many customers already using Intune to manage their Windows infrastructure are open to exploring Mac management using Intune as well.
How was the initial setup?
The setup process is simple. However, having three different products like Jamf Pro, Connect, and Protect can complicate license activation. A centralized activation process would improve the experience.
What about the implementation team?
Many partners sell the solution and move on, offering limited resources for ongoing support, which impacts the activation and deployment experience.
What's my experience with pricing, setup cost, and licensing?
Jamf Pro is considered a premium solution, and pricing can be a significant factor, especially in price-sensitive markets like India.
Which other solutions did I evaluate?
We have conducted numerous POCs with Intune, which provides a cost-effective alternative bundled with Microsoft's volume licenses.
What other advice do I have?
I recommend Jamf Pro for enterprise customers, but for those already using Intune and looking to evaluate Mac, Intune may be their preferred choice.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Powerful tools, top of the line.
What do you like best about the product?
it is definetly the best MDM for Apple at the moment, with all the features and integrations available
What do you dislike about the product?
they has been staganting a it when it comes to the MDM game. hopefully they are exciting updates that will change the game a bit.
What problems is the product solving and how is that benefiting you?
managing Computer and Updates
JAMF has great and responsive support
What do you like best about the product?
Management of Mobile device with specific settings to be applied to mobile endpoints provides better peace of mind issuing devices
What do you dislike about the product?
the learning curve compared to other MDM platforms. The management of the certs in general can be a headache
What problems is the product solving and how is that benefiting you?
enforcing security policies on phones, provides enchancement to cybersecurity posture
Reliable and best in industry
What do you like best about the product?
Jamf Pro hosting is simple and setting up of deployment process is easy and effective. The granular control gives admins to deploy devices securely. Jamf community is great and helps in need.
What do you dislike about the product?
Jamf Pro premium support can be improved in case of major outages.
What problems is the product solving and how is that benefiting you?
Enterprise Apple Device Deployment has never been easy to deploy devices to end users securely, Jamf pro helps in deploying these with ease.
An effective an comprehensive platform for managing an iPad fleet
What do you like best about the product?
Service is very good. The functions are highly configurable to match my schools requirements. Up time is good and it's a very good method for managing a fleet of 500+ devices.
What do you dislike about the product?
The management user interface on phones is not responsive however the user interface on iPad can work depending on the browser.
What problems is the product solving and how is that benefiting you?
The management of student and teacher devices, composing configuration profiles and deploying profiles and apps.
Jamf Pro review
What do you like best about the product?
It works well with Macs that sync regularly with it. It's fast sending commands to the Macs.
What do you dislike about the product?
When it changes a password or firmware key in the portal before making sure it was changed on the Mac.
What problems is the product solving and how is that benefiting you?
Maintain the pool of Macs assigned to users in the company.
Remote wiping the Macs to ensure there are no data leaks.
Great service
What do you like best about the product?
great Customer service and ease of use and ease of integration
What do you dislike about the product?
none at this time, since we have implemented no real issues
What problems is the product solving and how is that benefiting you?
Ease of use and mobile device management
Simple mobile device management tool (we use Apple)
What do you like best about the product?
Simple UI and easy to install. Controls are just enough to manage devices at a certain level, but not too much to overwhelm users and make them feel unsafe
What do you dislike about the product?
No notifications for things like recovery key escrow, I'd like to get an email or something before we need to use a thing we can't.
What problems is the product solving and how is that benefiting you?
Helping manage devices; mostly for password recovery and device lockdown in case it's lost or stolen
I have helped implement and manage our environment for about 4 yrs now.
What do you like best about the product?
How easy it is to just get a view into my MacOS fleet and keep track of the security and inventory we have.
What do you dislike about the product?
The piece I dislike is how you have to manage applications with a pkg that we have to manage. That is such a convoluted system for a small team such as ours. It would be much easier if you would just have a way to tell the applications to reach out to grab the update from their update location. We dont manage our software in jamf because of this, outside of mac OS udpates.
What problems is the product solving and how is that benefiting you?
Just the ease of managing our fleet and having greater insight into each device and reporting on status, health, etc.. Also knowing that Jamf protect and jamf radar are protecting our devices.
