I use it to manage MacBooks.
Jamf Pro
JamfExternal reviews
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Offers same-day support, ease of support and easy to setup
What is our primary use case?
How has it helped my organization?
The challenge before was no management solution. So, we addressed almost all the issues with Jamf.
Patch management has simplified some processes. The ease of support is also one of the solutions. It's easier for engineers to support MacBooks.
What is most valuable?
I like the same-day support when new macOS versions come out and the easy way to interact with the general personnel as support.
The conditional access workflows and patch management workflows have been the most important for the device management workflows.
I also leverage automation capabilities in it. We are able to automatically repair software installation and Kaspersky.
What needs improvement?
It can always be better. There are still some features missing that Apple announced last year. Desktop support is still not integrated with Jamf Pro.
At the moment, it's platform SSO. That's something I would like to see in Pro, but that depends on Microsoft.
For how long have I used the solution?
I have been using it for five years.
What do I think about the stability of the solution?
I find it very stable.
What do I think about the scalability of the solution?
It is scalable. There are around 20 to 30 end users.
How are customer service and support?
I am satisfied with the support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I used Intune.
Pros: The main advantage of Jamf at the moment is the patch management, which isn't available in Intune. I also appreciate the same-day support and the application repository.
Cons: There are, of course, bugs in the solution, and they are not always quick to solve them.
How was the initial setup?
The initial setup was easy. It was easy.
Follow industry best practices. Try to automate the whole workflow and don't do it manually.
The solution itself took three weeks to deploy.
What about the implementation team?
Three people were involved in the deployment process. It does require maintenance. Every solution does.
What was our ROI?
For me, there's no alternative besides not using any solution at all. Jamf is the gold standard on the market.
What's my experience with pricing, setup cost, and licensing?
It could always be cheaper, but I think the price is reasonable for what they offer.
What other advice do I have?
I would recommend it to other users.
Explore their cloud offering. It's free of charge for testing.
Overall, I would rate the solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
The gold standard of Apple management for a reason
What do you like best about the product?
Jamf Pro collapses space and time by enabling admins to apply configurations and changes dynamically, automatically and consistently, regardless of when or where.
What do you dislike about the product?
Jamf Pro has amassed considerable tech debt over its two decades, and the management console has not seen any meaningful updates in years. Plenty of weird little quirks that you just have to learn. No built-in SIEM and very limited reporting.
What problems is the product solving and how is that benefiting you?
Jamf Pro lets me install a base configuration of apps and settings across my fleet, keep those updated and enforced, and provide users with a "self service" app catalog. Jamf's ability to dynamically adjust policies and settings based on the device state allows for granular flexibility and responsiveness to developing changes or issues. necessary changes can be set once and happen as the devices check in automatically, rather than any manual intervention.
Once, I had to deploy some new color workgroup printers as part of the merger of separate business units. My users were in Jamf Pro; the others were not. Out of the entire user base, several were traveling during the actual printer install. I simply mapped the new printer queue, created a group of devices that didn't have this new queue, and created a policy to remove the previous queues when adding the new one, and let it run. Within minutes, my users were up and running, and I wasn't even in the same building. Meanwhile, the non-Jamf devices had to be attended to by helpdesk staff, who manually configured each device; one of them did the setup incorrectly, resulting in dozens of tickets and lost productivity.
Once, I had to deploy some new color workgroup printers as part of the merger of separate business units. My users were in Jamf Pro; the others were not. Out of the entire user base, several were traveling during the actual printer install. I simply mapped the new printer queue, created a group of devices that didn't have this new queue, and created a policy to remove the previous queues when adding the new one, and let it run. Within minutes, my users were up and running, and I wasn't even in the same building. Meanwhile, the non-Jamf devices had to be attended to by helpdesk staff, who manually configured each device; one of them did the setup incorrectly, resulting in dozens of tickets and lost productivity.
Robust system, great customer service
What do you like best about the product?
Jamf Pro makes it really easy for us to manage our iPads and MacBooks. The app catalog for MacBooks is especially helpful, so we don't have to package software as often. Being able to customize the way our devices enroll is also helpful. It integrates with Google, which means that our students and staff can have the same login information across the board. The more we learn about its capabilities, the more fine tuned we can be with our management, but even with our basic knowledge at the beginning we could set it up well enough to get things started. The best thing about Jamf, though, is the customer service team. They are diligent and helpful and quick to either find you a solution or find the right person to get you a solution.
What do you dislike about the product?
There are some features that they are lacking or are behind other MDMs in developing. It seems like between them and Mosyle, it's always a race to see who is going to implement what first and better. Mosyle was first to implement an app catalog and admin privilege requests, and their user interface looks a lot more user friendly than Jamf. Some aspects in Jamf, like configuration profiles, it can be difficult to know what settings mean without having a deep working knowledge of Apple's infrastructure. It would be nice if settings had a description of "enabled means this" and "disabled means this".
What problems is the product solving and how is that benefiting you?
It keeps our device management and asset database all in one place. We have one pane of glass for seeing our fleet of devices.
Jamf Pro provides excellent customer support and has helped us improve our overall productivity.
What do you like best about the product?
The platforms are feature rich, easy to use and are well designed while not overly cluttered with too many widgets. The main Jamf Pro dashboard is easy to customize and tailor to our specific needs. Reports are packed with powerful and yet simplified data in a visual structure that is easy to read and understand for even the lay person.
What do you dislike about the product?
I have found that when looking for information it can be a bit of a fact finding mission, even though the documentation is really well written, it can be hard to locate it. The web generated reports are as beautifully crafted as they are, it is hard to utilize for offline reporting needed for presenting to board members. Since a lot of these wonderful reports are in web only format, possible relevant data for export seem to be very limited in scope. This also leaves us relying on third party tools and utilizing more user and financial resources to generate similar yet far less accurate reports.
What problems is the product solving and how is that benefiting you?
Since most of the organization is remote, remote administration is a critical feature to support managing of our devices remotely. It allows us to securely access and configure devices from a centralized location, reducing the need for on-site visits or manual intervention.
Endpoint security is an importan issue and Jamf Pro ensures that all devices are protected against malware and other cyber threats, preventing unauthorized access and data breaches.
Identity management integration with Okta and Google provides users with an authenticated login to access our varying corporate infrastructure and prevents unauthorized users from accessing sensitive information.
Endpoint security is an importan issue and Jamf Pro ensures that all devices are protected against malware and other cyber threats, preventing unauthorized access and data breaches.
Identity management integration with Okta and Google provides users with an authenticated login to access our varying corporate infrastructure and prevents unauthorized users from accessing sensitive information.
Zero-touch deployment is the most valuable feature because many organizations have employees working from home
What is our primary use case?
We use the solution for internal compliance and inventory management.
How has it helped my organization?
Jamf Pro is highly compatible with Mac computers, iPads, and iPhones. It supports various IP configurations and is frequently used with tools like Jira and networks like the Apple Business Network.
What is most valuable?
Zero-touch deployment is the most valuable feature because many organizations have employees working from home. This feature allows devices to be configured and ready for use without needing physical handling by IT staff, making it important for remote work environments.
What needs improvement?
Jamf Pro provides inventory management capabilities. While it can gather inventory data for third-party applications, it cannot automatically deploy specific versions to every Mac or device in the inventory.
The solution could also add an Identity Manager feature.
For how long have I used the solution?
I have been using Jamf Pro as a reseller for three years, and we use V11.2 of the solution.
What do I think about the stability of the solution?
The Jamf Pro application has had issues with stability, but it is currently performing well. There are instances of server latency. The service kept on loading, and nothing happened on the website.
I rate the solution’s stability an eight out of ten.
What do I think about the scalability of the solution?
Over 20 users are using this solution. It is suitable for enterprise customers.
I rate the solution’s scalability an eight out of ten.
How are customer service and support?
Technical support is good, and they have technical knowledge, but they tend to be less responsive. There have been instances where they take up to two to four hours, or sometimes until the next day, to respond to critical issues.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is easy.
The deployment process for Jamf Pro involves several steps, from initial preparation to completion. First, it's crucial to assess the client's specific needs and advantages of the product. Finalizing terms and ensuring compliance with security standards may take a week or two. Once the client accepts the terms, license procurement usually takes a day or two.
After obtaining the license, the installation and training process begins. This includes configuring Jamf Pro according to the client's requirements and providing necessary training. Depending on the complexity of the setup and any additional requirements, such as software upgrades, this phase may take around a week or possibly longer.
Considering the various stages involved, the deployment process can take approximately a month or more to complete.
I rate the initial setup a nine out of ten, where one is difficult and ten is easy.
What's my experience with pricing, setup cost, and licensing?
The product pricing is expensive.
I rate the product’s pricing a ten out of ten, where one is cheap, and ten is expensive.
What other advice do I have?
Jamf Pro offers firewall encryption and Palo Alto integration. The most important feature is the ability for customers to update their applications without manually deploying updates across platforms. Jamf Pro includes App Installers, a feature that automatically updates and deploys applications. This automation is crucial for maintaining up-to-date software. Additionally, Zero-Touch Deployment is significant because it eliminates the need for manual integration, simplifying the setup process. Proactive customer support is also an essential feature.
Many customers rely on third-party applications for various tasks. For instance, they often use Microsoft Defender to protect against external threats. We deploy such applications using Jamf Pro through packages and configuration profiles to efficiently enforce compliance standards across all users remotely.
All documentation available from Jamf Pro is accessible for customers to learn from.
Jamf Pro supports Apple devices. If you intend to use Genesys or upload feature-rich applications, you should use Apple devices.
Unlike many other MDM solutions, it excels in communicating with the App Store. It uses robust communication protocols, including IP and server connections, and leverages Apple services for user management. This high level of connectivity ensures that most devices can communicate with the Jamf server, enhancing the overall user experience. For instance, it integrates with Active Directory, providing a solid solution for organizations leveraging this technology
Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Great tool for Apple device management
What do you like best about the product?
Complexity and possibilities are great... A really big time saver...
What do you dislike about the product?
As a rookie, you will need some time to get used to the controls, but I think that there is no problem with the available manuals and support...
What problems is the product solving and how is that benefiting you?
Saves time when setting up new devices, great solution for monitoring, updates, etc
Simple and easy to use
What do you like best about the product?
Simple and easy to use and ir saves lot of time. Quite smooth features that helps in improving productivity
What do you dislike about the product?
Although it secures data and privacy. Still building trust is a huge factor in the tech world.
What problems is the product solving and how is that benefiting you?
Not found any problems yet. It is simple to use. Its just a little overwhelming for new users.
Recommendations about Jamf Pro
What do you like best about the product?
Jamf Pro is basically an industry-leading solution that delivers the best and most secure end user experience for Mac, iPad, iPhone and all other apple devices. It can manage all of our Apple devices and secure them to stay protected against security threats and viruses and prevent from external security threads as well.
What do you dislike about the product?
For now there is no negetivity in Jamf Pro as it's working principle based on security. but yeah one thing one the upcoming days msny new viruses and threads are gonna come so in that case Jamf Pro must be powerful and efficient so that it can protect all the Apple devices.
What problems is the product solving and how is that benefiting you?
Here the whole thing depends on security and thredas and there comes Jamf Pro where it provides all the security to all the Apple devices and help us to use our apple devices very efficiently and with no virus. It also solvibg many use cases where it providing support by it's capability to manage productivity applications such as Office 365 suite apps, VPN, Google Chrome and other business apps in real time.
Good UI experience
What do you like best about the product?
The UI is good and user friendly. Have worked in both Intune and Workspace One. Jamf is good and specially for the MacOS functionalities
What do you dislike about the product?
Windows OS not as much competitive like Intune
What problems is the product solving and how is that benefiting you?
Mac Os updates
Enhances our device management capabilities and provides a powerful and user-friendly solution for our organization
What is our primary use case?
I use Jamf Pro primarily for managing Apple devices in our organization, focusing on both shared and one-to-one iPads in classrooms. We utilize it to deploy apps and handle updates, although we faced challenges due to the previous technician's Band-Aid approach, resulting in a majority of iPads running outdated iOS versions.
What is most valuable?
The most valuable features of Jamf Pro for me are the device locator, which helps find missing iPads, and the ability to remotely manage and disable devices. This has been crucial when dealing with misplaced iPads or addressing security concerns. Additionally, the app library is a powerful tool, and we are exploring ways to make it more accessible for teachers to select curated apps. The classroom feature stands out, allowing us to push content to iPads and monitor student activities.
What needs improvement?
There is room for improvement with Jamf Pro, especially regarding updates. After a recent update, all app icons disappeared on iPads, requiring a manual refresh for each device. This affected system apps like Safari and Mail. This isn't the first time such issues occurred and it raised concerns about the update process and communication.
For how long have I used the solution?
I have been working with Jamf Pro for almost nine years.
What do I think about the stability of the solution?
I have not had any issues with Jamf Pro's stability.
What do I think about the scalability of the solution?
Jamf Pro is currently managing approximately 1,400 devices for us.
How was the initial setup?
The installation process for iOS updates with Jamf Pro can be challenging. Upgrading from version 12 to 13, 13 to 14, and so on must be done in one go, taking hours and requiring a teacher's oversight to prevent issues. Pushing large updates increases the chance of errors, and iPads need to be at least 50% charged. Breaking updates into smaller chunks would be more practical for our over 800 iPads. Additionally, updating individual devices rather than the whole organization would offer more flexibility.
What other advice do I have?
Jamf's reporting and inventory management features have been crucial in compliance and auditing processes. Particularly, for our school's replacement plan mandated by the law, the ability to easily identify and document every iPad and iPhone in our inventory was crucial. Jamf made the process seamless by allowing us to extract the necessary data, customize it in Excel, and present a comprehensive snapshot for each school.
For new Jamf users, my advice is to prioritize training, breaking it down into manageable chunks to absorb information effectively. Before purchasing, focus on initial installation, app management, and system configurations. Recognize the importance of proactive technicians to ensure a smooth implementation. Be aware that even free apps may require purchasing within Jamf. Understanding options like one-to-one, shared devices, and Jamf Classroom is crucial. Sales pitches are valuable for tech departments, but communication with end-users (teachers and students) is equally important. Overall, I would rate Jamf Pro as a nine out of ten.
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