JAMF School RULES
What do you like best about the product?
It makes a one person IT department less stressed :)
What do you dislike about the product?
Not much at the moment. I mean Jamf Pro and Jamf school has so much to offer and i am not even close to all of it.
What problems is the product solving and how is that benefiting you?
manageing almost 400 devices. that alone makes me happy.
Customizable with a self-service portal and a good security posture
What is our primary use case?
Jamf Pro enables us to centrally manage nearly 1,000 Macs across multiple offices and US states, from optional installs that end users can implement at their own convenience, to mandatory applications and settings that must be enforced in a highly regulated industry.
Jamf Pro is a critical part of our overall security posture at the OS and application levels, by identifying, remediating, and (when necessary) remotely locking problematic devices.
Jamf Pro assists our support teams with managing major OS upgrades, from testing to production deployment, and restricting a new OS or update until validation and approval.
How has it helped my organization?
Without Jamf Pro, our Mac and executive support teams would have to directly interact with hundreds of devices per day, installing apps and updates or managing settings.
Jamf helps us achieve a standardized environment by keeping devices on current or N-1 releases, and notifying users when they have required actions pending.
Jamf makes deploying customized installations trivial by natively supporting all macOS scripting languages (bash, Python, etc). When other operating systems in my organization need days to repackage something, my team deploys in hours.
What is most valuable?
The self-service portal enables standard users to install and update software, change settings, and open organizational URLs. It does require an 'ah-HAH' moment from the users, to drive the mindset that self-service should always be your first destination when you have an issue or a question, rather than raising a ticket or calling the help desk.
Compared to a traditional group membership structure, Jamf can identify devices based on their own dynamic factors, improving the ability to customize and deliver necessary actions to only the relevant devices.
What needs improvement?
Policies enabled for self-service should have keywords attached, so that multiple search terms can direct to a single preferred result, without having to clutter the description field.
The new remote support tool is still lacking features compared to other industry solutions.
There is no built-in functionality for tracking changes over time for multiple devices.
All patch reporting is only a current snapshot. The password management tools are fairly outdated.
The web console (GUI) is slow with maddening UI/UX inconsistencies.
For how long have I used the solution?
I've used the solution since Casper v5, in early 2007.
What do I think about the stability of the solution?
Jamf Pro does have some tech debt in terms of usability and experience, however, I have never doubted that they deliver a safe, stable, and secure management capability.
What do I think about the scalability of the solution?
It scales. Jamf's largest customers have fleets in the tens of thousands of devices.
How are customer service and support?
They have friendly support that has shown remarkable improvement over the past few years.
Which solution did I use previously and why did I switch?
My current organization has always used Jamf Pro for macOS device management.
How was the initial setup?
New Jamf deployments will be as simple or complex as the needs of the environment. My preferred way to explain Jamf is "who, what, when" - which users or devices are getting what software or settings, at the user's discretion or the admin's.
What about the implementation team?
What was our ROI?
Macs boot faster, crash less often, last longer, and have fewer security threats than other OSes. Jamf helps us gather, prove, and interpret this data.
What's my experience with pricing, setup cost, and licensing?
Jamf Pro has a reputation as being expensive per device; I think that after a successful implementation, the value becomes readily apparent. When you calculate the differences between on-site technical staff for every N device per site, versus a fleet administrator supporting every device at every site - while letting the software be 'always on' thus minimizing the impact of time zone differences - the cost becomes a non-issue.
Which other solutions did I evaluate?
My current organization chose this solution long before I joined them. Over the years, however, I have evaluated or demoed alternatives, including AirWatch, Addigy, Fleetsmith, Kandji, InTune, and Jumpcloud.
What other advice do I have?
There's a reason that Jamf Pro is the gold standard for Mac management.
Which deployment model are you using for this solution?
On-premises
Satisfied
What do you like best about the product?
Ease of use, ability to prefill information on devices based on sn before they're enrolled
What do you dislike about the product?
Too many unresolved PIs which undermine confidence in the product
What problems is the product solving and how is that benefiting you?
Management and securing of Mac and iPads, flexibility in site admin rights
Great product
What do you like best about the product?
I like the ease of admininistration and excellent support.
What do you dislike about the product?
The Lack of remote admininistration is not good
What problems is the product solving and how is that benefiting you?
Enabling site administrators.
JAMF Makes a Difference
What do you like best about the product?
JAMF helps my team quickly administer my Mac environment all over the world. Before jam we were doing a lot of remote control, and manual set ups. Now everything is automated.
What do you dislike about the product?
I really havent found a downside. Scripting is a challenge for my team and having a tool that generates scripts would be helpful.
What problems is the product solving and how is that benefiting you?
Remove management of my Apple environment has always been a challenge. Being able to quickly update large groups of devices and quickly on board is essential.
Making lives of admins easier
What do you like best about the product?
The most comprehensive management solution for Apple products. Really like how device and mobile management is consistent and contains granular control of features and functions.
What do you dislike about the product?
Software update experience can be better. But Jamf Pro 11 looks like it addresses some of these issues
What problems is the product solving and how is that benefiting you?
Granular control and management of Apple devices for our team
Simplifies the complicated
What do you like best about the product?
JAMF Pro makes deployment so simple. And as near zero touch as possible.
What do you dislike about the product?
More advanced management of other platforms would be great.
What problems is the product solving and how is that benefiting you?
DEP Deployment of supervised devices.
Jamf good
What do you like best about the product?
Leading Mac fleet management. Recommended
What do you dislike about the product?
There is a steep learning curve so you really need the training which is expensive.
What problems is the product solving and how is that benefiting you?
Keeping software and settings up to date and enforced.
Jamf is best in class!
What do you like best about the product?
The ease of use is second to none. The zero day support is one of their best feature
What do you dislike about the product?
The new support model is not nearly as good as it used to be.
What problems is the product solving and how is that benefiting you?
It is handling all of our Mac OS management. We can provide near parity with windows because of Jamf
Jamf Pro makes automating management for macOS accessible.
What do you like best about the product?
The community of users for Jamf is amazing. Jamf Nation particularly has been helpful both on the forum and also on the MacAdmins slack. People are genuinely excited to share their knowledge.
What do you dislike about the product?
I have not found a feasible method of source controlling Jamf configuration. In environments where IAC is required, setting up a meaningful process requires relying on third party integrations mani trained by community members such as the Jamf Terraform provider.
What problems is the product solving and how is that benefiting you?
It helps us meet our compliance and security needs by providing a user friendly way to deploy MDM profiles and commands. It also provides a framework for automation.
