Jamf Pro
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Jamf Pro
What do you like best about the product?
The simplicity of the GUI, customer service, premium service and unfied functionalities of each feature.
What do you dislike about the product?
Self service do the have the capability in bookmark for admin to create their own categories.
What problems is the product solving and how is that benefiting you?
Everyday support
Recommendations to others considering the product:
Keep up the good work and try to make Self Service like the App store.
Use of Jamf Pro just continues to expand as we discover more and more applications for the system
What do you like best about the product?
The best part of Jamf Pro is the granularity to which systems can be automatically managed. We are a university, with several colleges and staff units using macOS and iOS devices. We have our campus device management divided up using the "Sites" feature within Jamf Pro such that each unit is constrained to their own devices and can not access those of other units. The central support group provides overall management and development of the system, as well as customization of scripts and advanced features.
What do you dislike about the product?
The user interface in some places can be a little confusing. We have had a couple of instances where a user meant to delete a payload within a policy, but instead accidentally deleted the entire policy. Jamf has been working on clarifying these areas, as well as making the entire UI more friendly. The only other thing that I would request as an important feature is related to this, and is the implementation of a trash can/recycle bin metaphor when objects are deleted. This would provide a valuable safety net.
What problems is the product solving and how is that benefiting you?
We have a lot of macOS and iOS devices, and not a lot of staff to maintain them. We have also received more and more directives from our Information Security group as far as hardening systems and making sure that patches and updates are deployed. Jamf Pro has made all of that more automated and easier to implement. We also have created a build chain for both office systems and lab environments such that completely automated and hands-off builds are possible. This saves a great deal of engineering time when an entire lab (or several) can be set for a build and then left to run on their own. Any failures can be quickly identified on the dashboard that the system provides as the landing screen on login.
Recommendations to others considering the product:
Jamf Pro is the 300 pound gorilla in this market, but it is also an excellent system and is quite customizable and flexible.
Great tool to provision and manage your Apple devices
What do you like best about the product?
Simple and easy-to-understand interface. Setting up policies for software distribution is a breeze, and makes our deployments easy and consistent.
What do you dislike about the product?
Patch management can be better. The process is super easy for the products that are supported but still have to be fed the source file. That is understandable for apps that need codes or customization before release, but there are others that could be pulled automatically (Chrome, Firefox, etc.) There are also some critical apps (for our environment at least) that are not on the patch management list. Having a way to add to that list would be great.
What problems is the product solving and how is that benefiting you?
A single place for Apple device inventory, and configurations has greatly improved our processes.
The best MDM solution for Apple devices
What do you like best about the product?
Option for cloud based Jamf Pro server. Clutter less and user-friendly interface with dashboards and status for policies and patch management. Composer is a great tool that helps to create software packages to be distributed via policies. User-initiated enrollment process is straight forward which is suitable for non-IT users. A lot of tips on managing Apple devices can be found on Jamf Nation, which is the largest Apple IT management community in the world. Great customer service supports with constant follow ups from the assigned technician on any oustanding issues.
What do you dislike about the product?
Smart Group's Criteria could be improved by offering more choices. Package upload and refresh time could be faster, as it takes time to wait for a new package to be ready and available on Jamf Pro. Add more third-party software to patch management feature.
What problems is the product solving and how is that benefiting you?
Ability to manage Apple device centrally without having to connect to company networks. Allow only authorized software and software updates to be installed via Self Service. Ability to restrict unauthorized software from being installed on users devices.
Recommendations to others considering the product:
Among the MDMs that I previously used, Jamf Pro is the best. It's better than the rest when it comes to its user interface and functionality. Their tech support team is also reliable and always ready to help.
Jamf for Apple MDM
What do you like best about the product?
The huge community support from Jamf Nation and the friendly support team in Jamf.
What do you dislike about the product?
When something breaks and we are not sure why.
What problems is the product solving and how is that benefiting you?
Jamf Pro helps us manage all of our Apple devices from OSX to IOS. Since we upgraded to Jamf Cloud, we are able to deploy apps while users are off-site which is a huge plus for us during the pandemic. As for imaging, we have been using Jamf zero-touch deployment since pre-pandemic so it is just a matter of tweaking it for our needs.
Recommendations to others considering the product:
There are free trials and I believe free for users under five devices. It is always good to play around with it before making a purchase.
The entry fee is worthwhile
What do you like best about the product?
JamfPro can ideally achieved by combining the tool with other instruments that support the ecosystem of MacOS and iOS. A key element for our cooperation with Jamf Pro is the easy-to-use interface and methods with which you can organize all sites or devices precisely. Use of the national healthcare listener and the automatic rebooting of iPads via Epic were another great factor for our business. In addition to improving efficiency, Jamf helped our organization to also improve care for patients.
What do you dislike about the product?
Sometimes the inside teams need to be pushed and pushed to get the correct individuals together. This might require some practice to get out, but at the end of the day Jamf strives hard to repair any problems.
What problems is the product solving and how is that benefiting you?
Without a trustworthy mobile device manager, the usage and maintenance of over 600 devices will be the sole iPad administrator for a small school. JAMF Pro have gained even more time with devices that I can focus on a number of other things even outside my original design.
Recommendations to others considering the product:
Watch JAMF PRO program hosted by JAMF. The host site is conducive and easy.
As an IT professional, Jamf Pro facilitates work
What do you like best about the product?
JAMF Pro seems to be a very strong, easy-to-use software package. Furthermore, before releasing Apple software upgrades, JAMF Pro patches is issued. Before they are launched, it's nice to have JAMF support for new features from Apple. This enables us to better recognize the effects of new functionality in order to confirm to plan for an update beforehand. Your customer care is finally the highest of any tech position I am applying with!
What do you dislike about the product?
There is nothing! Nothing! Jamf Pro, either Jamf Software, did not have a negative incident.
What problems is the product solving and how is that benefiting you?
For our 1:1 initiative, our school system uses iPads. There is an iPad for each of the students but also an iPad plus MacBook for each teacher. This is equivalent to more than 15,000 regulated instruments. We include one user who can use JAMF Pro and handle all such apps. We need some new employees without JAMF Pro.
Recommendations to others considering the product:
Compare other suppliers who may have identical products and select the one that better suits your requirements. You cannot, therefore, find a better tool for Mac Management or a better customer service service on the industry.
Very Feature Rich, But A Little On the Technical Heavy Side
What do you like best about the product?
I do not have to host my own instance of the Jamf Cloud management software on my own hardware. I was able to have Jamf host this for me! As an additional bonus, I can access my Jamf Management portal anywhere I have internet, perfect for our current work from home set up!
I also like that I can create a policy, then set it so I can view its status (pass, fail, pending) on the main landing page for Jamf Pro. Its nice to have a dashboard of all my current polices. Especially If I just deployed one.
I also like that I can create a policy, then set it so I can view its status (pass, fail, pending) on the main landing page for Jamf Pro. Its nice to have a dashboard of all my current polices. Especially If I just deployed one.
What do you dislike about the product?
I'm not the best with MacOS, so writing scripts from scratch is pretty hard for me. While there are quite a few folks on the Jamf Nation forms who can help or who have already run into the same problems I have, it can still be pretty frustrating to get stuck on a scripting issue.
I do wish there was a better way to lock JAMF on a computer though. Currently, if a laptop is wiped out (though disk management in recovery mode) the Jamf agent is also wiped. It would be nice if Jamf could write to the BIOS (or macOS equivalent) like CompuTrace.
I do wish there was a better way to lock JAMF on a computer though. Currently, if a laptop is wiped out (though disk management in recovery mode) the Jamf agent is also wiped. It would be nice if Jamf could write to the BIOS (or macOS equivalent) like CompuTrace.
What problems is the product solving and how is that benefiting you?
We have moved all of our MacOS devices from a Visible WIFI network to a hidden MacOS only WIFI network. This was done with SmartGroups and policies that utilized those smartgroups to make sure that all devices who reconnected to the visible WIFI were moved back into the private network.
This would have been impossible to do without a central management system! Between deploying each WIFI profile, and then tracking who is on what WIFI profile. Jamf Pro made this all easy to do.
This would have been impossible to do without a central management system! Between deploying each WIFI profile, and then tracking who is on what WIFI profile. Jamf Pro made this all easy to do.
Complete Management of Apple Computers
What do you like best about the product?
Jamf Pro is a very deep and comprehensive way to manage Apple devices. They have been working with Apple for decades. If it isn't possible to be managed they are able to convey to Apple and work to a solution.
The Jamf Nation community of support is incredible. There isn't anything I have found in 25 years of IT that equals it! Need insight, it is there, you just need to look for it.
The Jamf Nation community of support is incredible. There isn't anything I have found in 25 years of IT that equals it! Need insight, it is there, you just need to look for it.
What do you dislike about the product?
Jamf Pro does a reasonable job with the terms and descriptions to navigate and understand the tremendous amount of management layers and possibilities the service provides. It is still overwhelming; especially for those not familiar with Apple's way of doing things.
What problems is the product solving and how is that benefiting you?
Managing over five hundred devices in a school district; across buildings; young students and older faculty and staff for clients is confusing enough. Jamf Pro provides a great way to prepare devices for users so that many issues can be addressed before problems arise. Updating software, giving or restricting access to applications and services, and currant information about the devices is available.
When we needed to suddenly begin remote schooling utilizing Jamf Pro was absolutely necessary. We could assist from home to anywhere. Deploy cloud video conferencing software in a day. And, update it as issues came up and were solved.
When we needed to suddenly begin remote schooling utilizing Jamf Pro was absolutely necessary. We could assist from home to anywhere. Deploy cloud video conferencing software in a day. And, update it as issues came up and were solved.
Recommendations to others considering the product:
There is nothing that can avoid the difficulties of managing computers. Jamf Pro provides a complete and supported service for Apple devices. There isn't a better management service out there no matter which computer platform you look at.
Jamf Pro
What do you like best about the product?
- Customer Service is excellent; depending on your tier of support, you can even have a dedicated support person, but even at the basic level, you have access to their support line and their chat. It is US-based as well.
- The one platform (Mac/iOS) makes every aspect of their product relevant for your Mac/iOS fleet.
- Responsive and dynamic cloud platform depending on the size and needs of your fleet; updates are timely and zero day ready.
- The one platform (Mac/iOS) makes every aspect of their product relevant for your Mac/iOS fleet.
- Responsive and dynamic cloud platform depending on the size and needs of your fleet; updates are timely and zero day ready.
What do you dislike about the product?
- Most of the dislikes have to do with the limitations imposed by Apple regardless of the MDM solution.
- Occasionally something will happen where we will have to go back and forth between Apple and Jamf, but the two companies have a strong working relationship and generally open lines of communication.
- Occasionally something will happen where we will have to go back and forth between Apple and Jamf, but the two companies have a strong working relationship and generally open lines of communication.
What problems is the product solving and how is that benefiting you?
We have been able to create a wide variety of subgroups of iPads for our schools and classrooms. We have also been able to individualize and push out a wide range of profiles to tailor and improve the experiences of our youngest and oldest populations in our k-12 district.
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