Jamf Pro
JamfExternal reviews
2,010 reviews
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Best Mac MDM around
What do you like best about the product?
Versatility of software is second to none, and allows for simply customization alongside complicated scripting. It's easy to deploy to end users once setup, but also also for diverse versatility in terms of configuration.
What do you dislike about the product?
The customer support is there, but no where close to Kandji, they required a paid tier of service to allow you to get better support, and their speed to release new features/simplicity of features does not compare.
What problems is the product solving and how is that benefiting you?
Keeping our users and fleet of corporate devieces secure. seamless integrating to Apple Business Manager to ensure Zero touch deployment is possible.
JAMF Pro is a great solution to our needs
What do you like best about the product?
JAMF Pro is super administrator friendly. Creating device and application policies is easy and straight forward. JAMF Pro is also very fast to apply new policies to devices so there is little down time waiting to test or enforce new or changed policies.
JAMF Pro support is also very responsive to any issues that we may encounter.
JAMF Pro support is also very responsive to any issues that we may encounter.
What do you dislike about the product?
Mac App management and the limited options that are available for scoping to multiple targets groups or being able to exclude from the policy.
What problems is the product solving and how is that benefiting you?
Managing our expanding Mac device user base.
Jamf Pro Product Review
What do you like best about the product?
Jamf Pro makes managing Apple devices seamless and centralised. I like how easy it is to automate deployments, enforce security policies, and push apps or updates remotely. Its integration with Apple’s ecosystem (MDM, DEP, VPP) is smooth, saving a lot of time for IT teams. The reporting and inventory tracking are also very reliable, which makes compliance and troubleshooting much easier.
What do you dislike about the product?
The interface can feel a bit outdated and sometimes confusing for new admins. Certain workflows, like advanced configuration profiles or complex policies, require extra steps and can be time-consuming. The cloud console performance can also be slow at times, especially when running large reports. Pricing is on the higher side compared to other MDMs, which might be challenging for smaller organizations
What problems is the product solving and how is that benefiting you?
Jamf Pro helps us centrally manage all our macOS and iOS devices, ensuring security compliance and consistency across the fleet. It streamlines deployment with zero-touch provisioning, enforces policies, and makes app/patch management much easier. By automating tasks like software updates, security configurations, and device inventory, it saves significant admin time and reduces errors. End users benefit from faster onboarding, fewer IT touchpoints, and a smoother overall experience.
Jamf is the only MDM to consider for Mac admins
What do you like best about the product?
The options available for deployment are abundant.
What do you dislike about the product?
Due to the powerful nature of Pro vs School there is a learning curve when migrating from School to Pro
What problems is the product solving and how is that benefiting you?
Easily deploying Apple computers to teachers and staff and managing them.
If you manage an Apple fleet, Jamf Pro is hard to beat
What do you like best about the product?
Jamf Pro is critical to my day-to-day IT operations and has completely transformed our workforce device deployment. Zero-touch configuration (via Apple Business Manager automated device enrollment) is genuinely a game-changer—new Macs go from shrink-wrap to fully compliant with apps, profiles, and security controls in minutes without IT ever touching the device. Smart Groups, policies, and scripts let us automate baselines, enforce compliance, and push software reliably, while Self Service empowers employees to help themselves. Reporting and patch management give us the visibility we need to stay ahead.
What do you dislike about the product?
There’s a learning curve, and some workflows (PPPC/system extensions, complex Smart Group logic) can take more clicks than you’d expect. The admin console can feel sluggish during large recalculations, and documentation depth varies across newer macOS features.
What problems is the product solving and how is that benefiting you?
Zero-touch configuration (via Apple Business Manager automated device enrollment) is genuinely a game-changer—new Macs go from shrink-wrap to fully compliant with apps, profiles, and security controls in minutes without IT ever touching the device
Here’s Why Jamf Pro Worked for Me
What do you like best about the product?
Very reliable for managing Apple devices
What do you dislike about the product?
User interfacers are slowing down sometimes
What problems is the product solving and how is that benefiting you?
This makes managing Apple devices easy. It saves me time and keeps everything running smoothly
Mac management
What do you like best about the product?
Great Tool for managing Macs in a Corporate environment
What do you dislike about the product?
Not many people know how to use it effectively.
What problems is the product solving and how is that benefiting you?
Managing Apple products in corporate environments
Jamf Pro
What do you like best about the product?
Jamf Pro excels at what it was built for—managing Apple devices at scale. The integration with Apple Business Manager and Apple School Manager is smooth as silk, making zero-touch deployment a reality. Setup and enrollment are automated, consistent, and secure. The granular policy management is another standout—you can craft very specific configurations and apply them dynamically with Smart Groups, which cuts down on manual work and increases control. Self Service is a major win from a user experience perspective, giving users autonomy while keeping the environment secure and standardized. Reporting is detailed, automation is robust, and Jamf’s scripting support allows advanced admins to push custom workflows with ease. And let’s not forget the Jamf Nation community and support, which are genuinely helpful resources when you're troubleshooting or trying to learn best practices.
What do you dislike about the product?
That said, Jamf Pro isn’t without its friction points. For one, the learning curve can be steep, especially for teams new to MDM or Apple’s ecosystem. The interface, while functional, feels a bit dated and occasionally unintuitive—you’ll find yourself diving into documentation or trial-and-error just to figure out where a setting lives. Pricing can also be a barrier for smaller orgs or schools, especially when compared to lighter MDMs that offer basic features at lower costs. And while it integrates well with a lot of systems, certain advanced integrations (like conditional access with Azure or complex patch management) can feel clunky or require additional tools like Jamf Protect or Jamf Connect. Finally, while support is generally solid, there are occasional delays during peak times or when working through more complex issues that touch multiple Apple services.
What problems is the product solving and how is that benefiting you?
Jamf Pro is solving the chaos of managing Apple devices at scale. Before implementing it, deploying Macs and iPads involved a ton of manual setup—account creation, software installs, security hardening—all done by hand or with clunky scripts that only worked “most of the time.” Jamf Pro automates all of that. Devices arrive at the user’s desk, they sign in, and within minutes their machine is configured, secured, and ready to work. That’s saving us hours per device and dramatically reducing human error.
Security and compliance are another major win. With Jamf, we can enforce policies, track device health, and push updates or restrictions on the fly, ensuring we meet internal and industry standards. No more wondering if someone skipped a critical update or disabled FileVault—we have full visibility and control.
We also used to field a lot of basic IT tickets—“How do I install this?” or “Can I get X app?” Now, with Self Service, users can help themselves from a curated list of tools, which not only empowers them but frees up our helpdesk.
Ultimately, Jamf Pro is benefiting us by reducing workload, improving security, and delivering a smoother end-user experience. It’s given us the structure and automation we needed without locking us into a rigid system—and that flexibility has been huge.
Security and compliance are another major win. With Jamf, we can enforce policies, track device health, and push updates or restrictions on the fly, ensuring we meet internal and industry standards. No more wondering if someone skipped a critical update or disabled FileVault—we have full visibility and control.
We also used to field a lot of basic IT tickets—“How do I install this?” or “Can I get X app?” Now, with Self Service, users can help themselves from a curated list of tools, which not only empowers them but frees up our helpdesk.
Ultimately, Jamf Pro is benefiting us by reducing workload, improving security, and delivering a smoother end-user experience. It’s given us the structure and automation we needed without locking us into a rigid system—and that flexibility has been huge.
Jamf Pro is a helpful and robust mobile device management system.
What do you like best about the product?
The product is very scalable. It can be used to do basic things quickly and easily. It can also grow with the skill level of the administrator and advanced functionality can be added to the existing infrastructure over time. Even some advanced tasks can be completed easily via the GUI that would otherwise require complex code writing and configuration creation.
What do you dislike about the product?
Some of the requirements to use advanced features are annoying. Either technical requirements like the Jamf Account SSO for some features or just additional fees to use some very helpful features of the product.
What problems is the product solving and how is that benefiting you?
Ensuring a large fleet of computers and devices is up to date, patched, and secured from exploitation.
Managing Macs at Scale with Jamf Pro – A Practical Review
What do you like best about the product?
1. Zero-Touch Deployment via ABM + PreStage Enrollment
• New Macs auto-enroll, apply configuration profiles, and install apps right out of the box
• Saves time, ensures consistency, and reduces IT handholding
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2. Smart Groups for Dynamic Policy Targeting
• Automatically group devices by OS version, app presence, MDM status, etc.
• Used to scope updates, enforce compliance, or generate reporting
e.g., “All Macs not on macOS 15.5” → trigger a force update policy
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3. Custom Configuration Profiles + Scripts
• Fine-tune settings like Dock layout, energy saver prefs, password rules
• Push scripts that run maintenance tasks, enforce settings, or clean up junk
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4. Software Patch Management
• Deploy and enforce app updates — Adobe, Zoom, Chrome, and custom PKGs
• Combined with Smart Groups, you can enforce updates at scale
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5. Remote Commands
• Lock, wipe, restart, update, or even issue custom MDM commands on demand
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6. Inventory & Reporting
• Deep inventory of hardware, installed apps, security status, and more
• Use saved searches and advanced criteria for audits or compliance
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7. Extension Attributes
• Pull in custom info (like firmware password status, FileVault status, etc.)
• Combine with Smart Groups for powerful automation
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8. Self Service
• Give users access to approved apps, scripts, and settings via a branded portal
• Cuts down on help desk tickets while keeping control
• New Macs auto-enroll, apply configuration profiles, and install apps right out of the box
• Saves time, ensures consistency, and reduces IT handholding
⸻
2. Smart Groups for Dynamic Policy Targeting
• Automatically group devices by OS version, app presence, MDM status, etc.
• Used to scope updates, enforce compliance, or generate reporting
e.g., “All Macs not on macOS 15.5” → trigger a force update policy
⸻
3. Custom Configuration Profiles + Scripts
• Fine-tune settings like Dock layout, energy saver prefs, password rules
• Push scripts that run maintenance tasks, enforce settings, or clean up junk
⸻
4. Software Patch Management
• Deploy and enforce app updates — Adobe, Zoom, Chrome, and custom PKGs
• Combined with Smart Groups, you can enforce updates at scale
⸻
5. Remote Commands
• Lock, wipe, restart, update, or even issue custom MDM commands on demand
⸻
6. Inventory & Reporting
• Deep inventory of hardware, installed apps, security status, and more
• Use saved searches and advanced criteria for audits or compliance
⸻
7. Extension Attributes
• Pull in custom info (like firmware password status, FileVault status, etc.)
• Combine with Smart Groups for powerful automation
⸻
8. Self Service
• Give users access to approved apps, scripts, and settings via a branded portal
• Cuts down on help desk tickets while keeping control
What do you dislike about the product?
1. UI/UX Can Be Clunky
• Some areas of the admin console (like PreStage scope editing or extension attribute editing) feel dated and unintuitive.
• Searching and filtering across multiple tabs isn’t smooth—no quick “global search” for devices and users.
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2. Limited Visibility Into Deployment Logs
• You can deploy policies or profiles, but there’s no unified log view to see exactly why something failed across devices.
• You’re often flipping between logs, smart groups, and history per machine.
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3. Smart Groups Can Lag
• Sometimes there’s a noticeable delay before Smart Groups update after a config or inventory change—especially annoying during testing.
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4. No Native Multi-Tenant Support
• JAMF isn’t ideal if you manage multiple orgs or sub-divisions.
• Everything lives in a single tenant, so access control and data separation are limited.
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5. Patch Management Gaps
• While it covers the basics, JAMF’s patch management still lacks depth (e.g., no automated rollback, limited third-party app coverage unless using external tools like AutoPkg or Kinobi).
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6. macOS OS Updates Can Be Flaky
• Forcing major macOS updates remotely is still hit-or-miss depending on SecureToken, user presence, or MDM support.
• “Force updates” may fail silently without useful error feedback.
⸻
7. PreStage Confusion with ABM Syncing
• As you recently dealt with—PreStage enrollments sometimes don’t sync cleanly with ABM, leading to ghost enrollments or devices stuck in auto-enroll loops.
• Some areas of the admin console (like PreStage scope editing or extension attribute editing) feel dated and unintuitive.
• Searching and filtering across multiple tabs isn’t smooth—no quick “global search” for devices and users.
⸻
2. Limited Visibility Into Deployment Logs
• You can deploy policies or profiles, but there’s no unified log view to see exactly why something failed across devices.
• You’re often flipping between logs, smart groups, and history per machine.
⸻
3. Smart Groups Can Lag
• Sometimes there’s a noticeable delay before Smart Groups update after a config or inventory change—especially annoying during testing.
⸻
4. No Native Multi-Tenant Support
• JAMF isn’t ideal if you manage multiple orgs or sub-divisions.
• Everything lives in a single tenant, so access control and data separation are limited.
⸻
5. Patch Management Gaps
• While it covers the basics, JAMF’s patch management still lacks depth (e.g., no automated rollback, limited third-party app coverage unless using external tools like AutoPkg or Kinobi).
⸻
6. macOS OS Updates Can Be Flaky
• Forcing major macOS updates remotely is still hit-or-miss depending on SecureToken, user presence, or MDM support.
• “Force updates” may fail silently without useful error feedback.
⸻
7. PreStage Confusion with ABM Syncing
• As you recently dealt with—PreStage enrollments sometimes don’t sync cleanly with ABM, leading to ghost enrollments or devices stuck in auto-enroll loops.
What problems is the product solving and how is that benefiting you?
When I think about what Jamf Pro is really doing for us, it comes down to control, scale, and security — without adding overhead.
First, zero-touch deployment has been a game-changer. I can ship a Mac straight from Apple to a remote employee, and by the time they log in, it’s already configured with all the right apps, settings, and security policies. We’re not spending time hand-holding setups or walking people through configuration over Zoom. It just works — most of the time.
Second, Jamf helps us stay compliant. Whether it’s keeping macOS versions current, enforcing FileVault, or making sure antivirus is installed and active, we’re using smart groups and automated policies to catch issues before they become a problem. That visibility has saved us a lot of fire drills.
Then there’s the remote management side. I can push scripts, install software, or remove a rogue profile from a machine without anyone bringing it in or mailing it back. And when you’re working with a lean IT team, that kind of control matters.
We’ve also tied Jamf into our identity provider, so users authenticate using their SSO credentials, and that’s what unlocks the Mac. No shared accounts, no local admin workarounds — it’s secure and simple.
Finally, Jamf gives us real inventory. I know who’s compliant, who’s out of date, and who hasn’t checked in — and I can prove it if I need to. That’s huge for audits, trade-ins, and just keeping our environment clean.
Is it perfect? No — syncing with ABM can still be a little frustrating, and the UI isn’t exactly intuitive. But overall, it’s solved more problems than it’s caused, and it’s become a core part of how we manage Apple devices at scale.
First, zero-touch deployment has been a game-changer. I can ship a Mac straight from Apple to a remote employee, and by the time they log in, it’s already configured with all the right apps, settings, and security policies. We’re not spending time hand-holding setups or walking people through configuration over Zoom. It just works — most of the time.
Second, Jamf helps us stay compliant. Whether it’s keeping macOS versions current, enforcing FileVault, or making sure antivirus is installed and active, we’re using smart groups and automated policies to catch issues before they become a problem. That visibility has saved us a lot of fire drills.
Then there’s the remote management side. I can push scripts, install software, or remove a rogue profile from a machine without anyone bringing it in or mailing it back. And when you’re working with a lean IT team, that kind of control matters.
We’ve also tied Jamf into our identity provider, so users authenticate using their SSO credentials, and that’s what unlocks the Mac. No shared accounts, no local admin workarounds — it’s secure and simple.
Finally, Jamf gives us real inventory. I know who’s compliant, who’s out of date, and who hasn’t checked in — and I can prove it if I need to. That’s huge for audits, trade-ins, and just keeping our environment clean.
Is it perfect? No — syncing with ABM can still be a little frustrating, and the UI isn’t exactly intuitive. But overall, it’s solved more problems than it’s caused, and it’s become a core part of how we manage Apple devices at scale.
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