Jamf Pro
JamfExternal reviews
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Jamf Pro is high tech management for Apple products.
What do you like best about the product?
Ability to push software in mass to Apple devices. Being able to do things on your schedule...not someone else's. Like the web interface and it's usability on mobile platforms. How you can make builds work. Also, with the newest Mac OSes 'Mojave & Catalina', if you 'build' using Time Machine, then once you enroll the machines you can roll out all your software in one swoop. Nice!
What do you dislike about the product?
Being a University, it's hard to tell if Jamf Support is engaged sometimes. They do follow through nicely. The trying videos need updating, but you can get the bull of understanding from them. Some functions can only be used by the Web interface. Some other functions can only be used by the Jamf Pro Admin suite app. Seems a little strong but somewhat understandable in some things like 'capturing a printer' or 'creating a Dock icon'. But, if you want to 'duplicate' a build configuration then you can only do that in the Web interface...even though, the only way to 'modify' a configuration is with the Jamf Pro Admin suite app. The only was to 'upload' new packages is with the Jamf Pro Admin and not the Web interface. If you use 'Policies' to push out software or Configuration Profiles, you can't 'make it go now'...there's no telling when the server will push out the thing...if you're testing...then you may be waiting a while or till the next day to see 'if it works' as expected. Jamf pushes out updates several times a year, and that's ok, only, the catch is, your 'suite' of apps have to 'match' the version of the server binary. So, if you 'update every time' then you're updating your suite of apps in every place where you have it installed. Just depends on how you work.
What problems is the product solving and how is that benefiting you?
Single Handedly managing over 100+ Apple computers. Able to update all machines at once using the Jamf Pro suite of apps. Being able to manage the machines without having to use Faronics Deep Freeze. Using the Active Directory bind actions makes all users 'Network Users' with no Admin priveleges. Also, being able to set Open Firmware passwords especially on laptops, I can use the iCloud functions for 'Find my device' and we have not lost a machine yet since using this....they all come home.
Recommendations to others considering the product:
It's a large management framework. Make sure you study and ask questions...also consider the Mac Admin Slack community. Be prepared for the required 1-week Jamf Pro training = $6,000. If you can, watch the training videos 'before ' the 1-week time with a Jamf Pro Engineer on site.
Customer for years
What do you like best about the product?
Having a single point of management for all of our Apple devices. Constant updates!
What do you dislike about the product?
The training is a bit pricey for a larger team.
What problems is the product solving and how is that benefiting you?
The biggest recent problem solved was renaming all of our devices to their serial numbers.
JamfPro cloud
What do you like best about the product?
Switching from on premise to jamf hosted cloud has been a boon for engineering focus. We no longer need to manage hundreds of on prem servers in stead of focusing of user experience.
What do you dislike about the product?
No database access, no client connection indication. (Live Tomcat connection counts)
What problems is the product solving and how is that benefiting you?
Infrastructure support, talent time allocation.
Recommendations to others considering the product:
Na
Jamf Pro the best tool
What do you like best about the product?
I like Jamf Pro because it is easy to form policies and create software for a large group of users, as well as it is useful to create reports in your ecosystem for executives of level C. On the other hand I can find amounts of customization and community to contribute patches of Software and security.
What do you dislike about the product?
I do not think that there is still a function to patch custom-made Mac enabled with T2 chip. I would like there to be easier ways to configure templates for integrated policies and scripts. As well as the delay options are very limited. Although the text is customizable, the preferences beyond the pre-determined times are very scarce.
What problems is the product solving and how is that benefiting you?
Jamf Pro offers us to implement customized scripts packages that give us great help to end users to obtain software automatically and we can also use it to apply security patches and thus keep all systems protected against vulnerabilities.
Recommendations to others considering the product:
Jamf Pro is effective in maintaining a company's Mac computer. We think it is an effective tool to manage iPads and other Apple devices, however if the company is smaller and does not use many Macs, it is probably more of a tool than it needs.
The top dog for a reason
What do you like best about the product?
We have complete control over our entire Mac fleet.
What do you dislike about the product?
There are some features that feel forgotten or outdated
What problems is the product solving and how is that benefiting you?
We deploy new Macs out of box with JAMF
Almost overwhelmed by all features
What do you like best about the product?
How simple, yet so complex and powerful the jamf pro platform really is. Not being a power user I’m still able to do almost everything I need to directly from the GUI.
What do you dislike about the product?
Jamf Connect should be included for jamf Pro customers. A somewhat easier method for setting up new macOS devices would be appreciated. Would also like to see DEP registration of devices built in.
What problems is the product solving and how is that benefiting you?
Managing devices has never been easier. Being able to deliver a solution for end users to remedy a wide range of issues themselves has been a win win situation for the helpdesk team.
A complete MDM solution for the Apple ecosystem
What do you like best about the product?
It is highly a customizable platform that is very easy to use. It also has an API for more deep integrations with other systems.
What do you dislike about the product?
A downside to using Jamf Pro is it misses the features of Jamf Connect. Yes, that is another product, but it should it contains login features and IdP connectivity that should have been incorporated into the Jamf Pro platform from the start.
What problems is the product solving and how is that benefiting you?
Automated user and device enrollment, zero touch deployment and integrations with monitoring systems with the API. Jamf Pro saves a humongous amount of time.
Dashboard Ease of use
What do you like best about the product?
Love the dashboard and how easy it is to find devices for management as well as settings.
What do you dislike about the product?
Nothing so far. We have not had any major issues to speak of.
What problems is the product solving and how is that benefiting you?
Imaging macs. Configuration profile management is easy.
All in one shop for Apple MDM
What do you like best about the product?
There is a lot i like about the Jamf suite of software. It allows admins to manage large fleets of devices very easily and "it just works" is a very real thing. I also find that a zero touch deployment is a real possibility and its fairly easy to do with the documentation available. If you do run into an issue, the support personal at Jamf are fantastic to deal with
What do you dislike about the product?
I dont have many complaints about Jamf Pro, the only thing i really harp on is sometimes the interface seems a little clunky. I wish i could just go into a policy and edit it, without first going to the edit menu then back to where i was
What problems is the product solving and how is that benefiting you?
In a school environment, making sure my students have safe devices is critical. Jamf Pro allows me to do that.
JAMF makes managing easier
What do you like best about the product?
Quick access to the assets utilized in my organization while assisting customers and packaging software.
What do you dislike about the product?
The search functionality does not do anything helpful unless you search for blank and then use the filter.
What problems is the product solving and how is that benefiting you?
Managing OS versions, package versions, and automated configuration of Apple products.
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