Our primary use case for Jamf Pro is managing Apple devices in organizations. We act as resellers and consultants for Jamf Pro, catering to all types of customers ranging from small to enterprise.
Jamf Pro
JamfExternal reviews
2,010 reviews
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Successfully Managing 1000's of Macs in the last 9 years
What do you like best about the product?
Jamf is incredibly flexible—far beyond what other MDMs offer. It gives you the freedom to configure, automate, and control nearly every aspect of macOS management. If you can script it, you can do it. No other solution matches this level of depth and customization.
What do you dislike about the product?
Jamf requires a significant learning curve to fully master, especially when it comes to scripting, policies, and configuration profiles. While it’s powerful, it still lags behind in areas like CIS compliance coverage, Declarative Device Management (DDM), and lacks a streamlined blueprinting system for consistent, reusable configurations.
What problems is the product solving and how is that benefiting you?
Jamf Pro helps us keep all our devices secure and under control. With Jamf Protect and SSO-enabled logins via Jamf Connect, we ensure both compliance and user convenience. It simplifies monitoring and managing our entire Mac fleet, freeing us to focus on more strategic IT initiatives.
The best MDM for macOS.
What do you like best about the product?
Functionality and support are the best in Jamf.
What do you dislike about the product?
It is difficult to request specific features that you need.
What problems is the product solving and how is that benefiting you?
Security, processes automation.
Jamf user dating back to v.7.31
What do you like best about the product?
Jamf Pro is a tried and true Apple MDM that is one of very few products out there that continues to support local package distribution and multiple VPP accounts.
What do you dislike about the product?
Printers have never been able to be site specific.
What problems is the product solving and how is that benefiting you?
Mass deployment of apps, centralized updates, self service options for users.
JAMF Pro if powerful and easy to use
What do you like best about the product?
I use JAMF on a daily basis and I can say it's so easy to use and setup. Setting up iPad & Macbook prestages makes setting up 1:1 iPads throughout our district a breeze! I really like the Preload feature which helps greatly in allowing me to enroll devices with a generic username nad it will then assign the devices using hte Prestage templete. When we do have issues, it's very easy to get a hold of somone and they are always super helpful and kind!
What do you dislike about the product?
We previoiusly had JAMf Pro on-prem and moved to the cloud thinking it would be better, but instead it's slower than ever!
What problems is the product solving and how is that benefiting you?
JAMF pro makes it wasy to setup iPads, Macbooks and Apple TV's. We save so much time by using JAMF Pro.
Facilitates automation and seamless IT workflows in managing Apple devices
What is our primary use case?
What is most valuable?
Jamf Pro is the industry-leading product in its class for managing Macs. Its ability to facilitate automation in IT workflows, such as zero-touch onboarding, is a significant advantage. The product automatically updates to include new security features, ensuring that customers are always using the latest version of macOS and app packages.
What needs improvement?
The biggest area for improvement is the price and the structure of Jamf's onboarding process, especially the mandatory JumpStart consultation, which can be costly for small organizations. The solution is also limited to managing only Apple devices, as it cannot manage Windows or Android devices. However, this is a strategic choice rather than a flaw.
For how long have I used the solution?
I have been using Jamf Pro for 15 years.
What do I think about the stability of the solution?
Jamf Pro is very stable, with no glitches or latency issues.
What do I think about the scalability of the solution?
Jamf Pro is a fully scalable solution.
How are customer service and support?
The vendor support is excellent. I would rate it at eight out of ten points.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is straightforward at the most basic level yet can become incredibly complex depending on customer requirements.
What's my experience with pricing, setup cost, and licensing?
The pricing structure is one of the cons. However, the licensing model is simple and easy to manage from an MSP perspective. Licenses are annual, and any changes are communicated effectively.
What other advice do I have?
Overall, I would rate Jamf Pro at eight out of ten.
The room for improvement exists in pricing, onboarding with new customers, and the inability to manage Windows and Android devices, though the latter is intentional.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Jamf Pro is a powerful and flexible tool for managing macOS and iOS devices
What do you like best about the product?
Jamf Pro is extremely confurable and offers lots of functionality and intergrations in one place.
What do you dislike about the product?
Jamf Pro can be complicated and challenging to understand and get the most our of the product.
What problems is the product solving and how is that benefiting you?
Jamf Pro allows powerful and granular management of Apple devices, but also crucially offers key integrations with the Microsoft 365 ecosystem. This includes things like SSO, integration with Apple Business Manager and Managed Apple IDs, macOS SSO to Microsoft identifies, and conditional access integration.
Community Support
What do you like best about the product?
Tons of support from vendors. Jamf is usually explicitly included in vendor documentation as it is the lead product for Apple MDM
What do you dislike about the product?
Need more cowbell... and by cowbell, i mean the RAMP to cloud. Most new features are cloud only, which is disheartening for OnPrem users.
What problems is the product solving and how is that benefiting you?
Management of Workstation Fleet.
Easy to use powerful mdm
What do you like best about the product?
The vast open source and community available knowledge makes learning the app very accessible
What do you dislike about the product?
Can be hard to understand when first approaching the platform
What problems is the product solving and how is that benefiting you?
Solving device recovery, update management, profile management
Jamf Pro
What do you like best about the product?
Jamf Pro has made managing apple devices so much easier and offers great services
What do you dislike about the product?
Customer service is lackluster, slow to adopt new options compared to other MDMs
What problems is the product solving and how is that benefiting you?
Mass managing of Mac devices in a friendly and easy to use interface
Best in class MDM
What do you like best about the product?
Easy to create scrips, polices and profiles
What do you dislike about the product?
A little slow sometimes to add Apple features
What problems is the product solving and how is that benefiting you?
Easing deployments
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