Jamf Pro
JamfExternal reviews
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Jamf Pro makes managing your Mac environment a breeze
What do you like best about the product?
Checking in Macs to the platform is simple, using DEP or user-initiated enrollment. We have a zero-touch deployment where we can ship a Mac directly from Apple to any of our offices, our users can unbox it and we are safe knowing it will check in properly and get them started.
What do you dislike about the product?
Would love for Jamf to develop some more native functionality, particularly around DEP notifications. We're glad they bought NoMAD, would love to see more acquisitions and rollups like that in the future.
What problems is the product solving and how is that benefiting you?
We couldn't manage our 300+ fleet of Macs without Jamf. They are the industry standard for a reason. If you have any Macs or iOS devices to manage, you need Jamf.
Great Product, Pretty good support, high price
What do you like best about the product?
JAMF has a great product - I don't think there's anything on the market that compares to it. If a company has a substantial Macintosh deployment, they almost need JAMF. You've become the gold standard.
What do you dislike about the product?
Historically, the UI has been clunky, but I think it's gotten better. I'd love the UI to better walk you through how to setup policies & configuration profiles with workflows / wizards / something. Lastly, your support used to be stellar, and I think there was a turning point a year or so ago when our personalized CS person was taken away. I think it's been better recently? I don't need to use it that often, so I don't have a great pulse on this.
What problems is the product solving and how is that benefiting you?
We only use Macintosh laptops as a company, so we use JAMF for life cycle management of all employee laptops across the organization.
Recommendations to others considering the product:
It's a great product that continues to get better. You'll need to spend time to justify the cost to executive management because I think it's kind of pricey.
Jamf is the best
What do you like best about the product?
One of the best parts of using Jamf is that it's simple to use. I've used many programs in the past that are supposed to simplify the end-user experience but have a steep learning curve. I dare to say that Jamf has been fun to learn and explore.
What do you dislike about the product?
My biggest issue is how Jamf handles saving changes. Sometimes it's not obvious that you're not saving changes the proper way.
What problems is the product solving and how is that benefiting you?
Going Paperless!!! It was extremely easy to set up web clips that allow us to point the phones to paperless forms with electronic signature. We are also able to do Zero-Touch deployments to our remote staff.
Recommendations to others considering the product:
Think about how you can utilize other applications with Jamf as well! Be creative.
Great management tool for everything Apple
What do you like best about the product?
I like how you can remotely manage any aspect of my Mac environment. Things like controlling restriction policies, deferring software updates and pushing out packages. Jamf makes it so you can do anything you want from a management side to meet your business needs.
What do you dislike about the product?
I dislike the learning curve needed to master the mdm solution.
What problems is the product solving and how is that benefiting you?
I am trying to solve the management of my Mac environment.
Recommendations to others considering the product:
Make sure to take the training courses before beginning to implement in the environment
Very easy to manage and Up time is great!
What do you like best about the product?
Once you have it set up with Smart Groups, policies, and Apps catalogs, it's straightforward to manage.
What do you dislike about the product?
Lack of detailed reports, we need more MAss Action Commands, so it makes it hard to perform some tasks at a Mass level.
What problems is the product solving and how is that benefiting you?
managing over 15k ipads at a time. Scoping out Apps by School level has been a problem solving experience. Saves a lot of time. Being the only Admin it has helped our dept.
Recommendations to others considering the product:
It is a good product - I just hope they maintain their high standards and get it going with more command options.
Good functionality, some bugs
What do you like best about the product?
Advanced criteria for scoping such as buildings and other LDAP integration have been instrumental in automating workflows and eliminating manually-managed, static lists. There are a lot of very useful macOS policy payloads to accomplish basically any task. The community is great, and if you're running into issues you can usually find a solution, or at the very least someone also experiencing it to commiserate with.
What do you dislike about the product?
MDM functionality still leaves a lot to be desired, but that is, of course, at the mercy of Apple. A lot of product issues crop up, but most do eventually get fixed.
What problems is the product solving and how is that benefiting you?
Provisioning automation, unattended management. Empowering end users to solve their own problems and requests with Self Service.
Recommendations to others considering the product:
Familiarize yourself with free tools first and see if they are adequate for your environment. They will also help you develop the base skills necessary to really make full use of Jamf Pro
JAMF on prem
What do you like best about the product?
Zero day support for new Apple OS released (Both iOS and MacOS).
What do you dislike about the product?
Takes too much time to get knowledgable support engaged for tier 2 issues.
What problems is the product solving and how is that benefiting you?
Provides the ability to manage both Mac and iOS devices, simplifies deployments with DEP integration, and makes keeping our Macs up to date easy.
Recommendations to others considering the product:
hands down best Mac and iOS management solution available. JAMF works closely with Apple to ensure zero day support and focuses on Apple specific needs vs. others that either focus on MDM as a whole or aren't Mac centric.
Jamf Pro - the center of my universe.
What do you like best about the product?
I like the fact that I can manage all aspects of my MacOS infrastructure (configuration profile, VPP, patching, software distribution, etc.,) from one location.
What do you dislike about the product?
There is really nothing I "dislike". I do wish there were some additional features available, like the ability to change the theme color for different environments (Prod, DEV, UAT). Would also like to have the ability to import information from a spreadsheet or text file to create a group.
What problems is the product solving and how is that benefiting you?
As stated above, the problems being solved are the ones common in a large, distributed workplace (centralized device manage, patching, software licensing)
The benefits we are realizing is the ability to manage a globally disbursed client base with less resources.
The benefits we are realizing is the ability to manage a globally disbursed client base with less resources.
Recommendations to others considering the product:
If you are looking for a way to centrally manage Apple devices in an enterprise environment, Jamf Pro is your solution. On-prem setup is painless, less than 1 day with professional services. Jamf Cloud setup was even easier.
Great product with even better support
What do you like best about the product?
Ive been using jamf Pro for 3 years now, it offers a lot of ability and is somewhat easy to learn but you can really go down the rabbit hole with options and features. This product offers a lot! The most import thing for me is the support, the support team is fantastic. When i do have to call in, its usually complicated problem and their ability to call on resources within Jamf is huge, i can get my issues resolved very quickly without a "band-aid" solution.
What do you dislike about the product?
Sometimes the web interface is a little slow. Also not being able to force a retry of config profiles can be a pain.
What problems is the product solving and how is that benefiting you?
In a school, being able to give teachers control over student devices is amazing! We are also able to push out app teachers need very quick and have a wide scale deployment with ease!
Recommendations to others considering the product:
Support is amazing, dont worry about calling if you have an easy or a complex problem. We are currently using on-prem and it runs smoothly, but i would recommend cloud based if you can.
Its a great product that allows me to Manage the user in the company better
What do you like best about the product?
I enjoy that its easy to deploy and maintain anything I need to push to the users in the company
What do you dislike about the product?
Needs better logs. When I deploy a script its a bit hard to troubleshoot
What problems is the product solving and how is that benefiting you?
User management
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