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As an IT professional, Jamf Pro facilitates work
What do you like best about the product?
JAMF Pro seems to be a very strong, easy-to-use software package. Furthermore, before releasing Apple software upgrades, JAMF Pro patches is issued. Before they are launched, it's nice to have JAMF support for new features from Apple. This enables us to better recognize the effects of new functionality in order to confirm to plan for an update beforehand. Your customer care is finally the highest of any tech position I am applying with!
What do you dislike about the product?
There is nothing! Nothing! Jamf Pro, either Jamf Software, did not have a negative incident.
What problems is the product solving and how is that benefiting you?
For our 1:1 initiative, our school system uses iPads. There is an iPad for each of the students but also an iPad plus MacBook for each teacher. This is equivalent to more than 15,000 regulated instruments. We include one user who can use JAMF Pro and handle all such apps. We need some new employees without JAMF Pro.
Recommendations to others considering the product:
Compare other suppliers who may have identical products and select the one that better suits your requirements. You cannot, therefore, find a better tool for Mac Management or a better customer service service on the industry.
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Very Feature Rich, But A Little On the Technical Heavy Side
What do you like best about the product?
I do not have to host my own instance of the Jamf Cloud management software on my own hardware. I was able to have Jamf host this for me! As an additional bonus, I can access my Jamf Management portal anywhere I have internet, perfect for our current work from home set up!
I also like that I can create a policy, then set it so I can view its status (pass, fail, pending) on the main landing page for Jamf Pro. Its nice to have a dashboard of all my current polices. Especially If I just deployed one.
I also like that I can create a policy, then set it so I can view its status (pass, fail, pending) on the main landing page for Jamf Pro. Its nice to have a dashboard of all my current polices. Especially If I just deployed one.
What do you dislike about the product?
I'm not the best with MacOS, so writing scripts from scratch is pretty hard for me. While there are quite a few folks on the Jamf Nation forms who can help or who have already run into the same problems I have, it can still be pretty frustrating to get stuck on a scripting issue.
I do wish there was a better way to lock JAMF on a computer though. Currently, if a laptop is wiped out (though disk management in recovery mode) the Jamf agent is also wiped. It would be nice if Jamf could write to the BIOS (or macOS equivalent) like CompuTrace.
I do wish there was a better way to lock JAMF on a computer though. Currently, if a laptop is wiped out (though disk management in recovery mode) the Jamf agent is also wiped. It would be nice if Jamf could write to the BIOS (or macOS equivalent) like CompuTrace.
What problems is the product solving and how is that benefiting you?
We have moved all of our MacOS devices from a Visible WIFI network to a hidden MacOS only WIFI network. This was done with SmartGroups and policies that utilized those smartgroups to make sure that all devices who reconnected to the visible WIFI were moved back into the private network.
This would have been impossible to do without a central management system! Between deploying each WIFI profile, and then tracking who is on what WIFI profile. Jamf Pro made this all easy to do.
This would have been impossible to do without a central management system! Between deploying each WIFI profile, and then tracking who is on what WIFI profile. Jamf Pro made this all easy to do.
Complete Management of Apple Computers
What do you like best about the product?
Jamf Pro is a very deep and comprehensive way to manage Apple devices. They have been working with Apple for decades. If it isn't possible to be managed they are able to convey to Apple and work to a solution.
The Jamf Nation community of support is incredible. There isn't anything I have found in 25 years of IT that equals it! Need insight, it is there, you just need to look for it.
The Jamf Nation community of support is incredible. There isn't anything I have found in 25 years of IT that equals it! Need insight, it is there, you just need to look for it.
What do you dislike about the product?
Jamf Pro does a reasonable job with the terms and descriptions to navigate and understand the tremendous amount of management layers and possibilities the service provides. It is still overwhelming; especially for those not familiar with Apple's way of doing things.
What problems is the product solving and how is that benefiting you?
Managing over five hundred devices in a school district; across buildings; young students and older faculty and staff for clients is confusing enough. Jamf Pro provides a great way to prepare devices for users so that many issues can be addressed before problems arise. Updating software, giving or restricting access to applications and services, and currant information about the devices is available.
When we needed to suddenly begin remote schooling utilizing Jamf Pro was absolutely necessary. We could assist from home to anywhere. Deploy cloud video conferencing software in a day. And, update it as issues came up and were solved.
When we needed to suddenly begin remote schooling utilizing Jamf Pro was absolutely necessary. We could assist from home to anywhere. Deploy cloud video conferencing software in a day. And, update it as issues came up and were solved.
Recommendations to others considering the product:
There is nothing that can avoid the difficulties of managing computers. Jamf Pro provides a complete and supported service for Apple devices. There isn't a better management service out there no matter which computer platform you look at.
The toolset provided by Jamf makes managing your mac devices simple & intuitive
What do you like best about the product?
Through Jamf Pro, meeting the needs of our end-users is simple, fast, and intuitive. Their Jump Start program also makes getting up and running a breeze.
Within about a week's time, I was able to get all of the appropriate configuration profiles, applications, scripts, and scoping mechanisms in place to meet our security & software standards for macOS computers.
If at any point I find myself stumped, their Jamf-Nation community site is filled with active members who are more than willing to share their technical expertise.
The client app's Self-Service portal also empowers our end-users to get the applications they need, when they need them. This makes the user happy, and frees up our tech support resources to focus on more pressing needs.
Within about a week's time, I was able to get all of the appropriate configuration profiles, applications, scripts, and scoping mechanisms in place to meet our security & software standards for macOS computers.
If at any point I find myself stumped, their Jamf-Nation community site is filled with active members who are more than willing to share their technical expertise.
The client app's Self-Service portal also empowers our end-users to get the applications they need, when they need them. This makes the user happy, and frees up our tech support resources to focus on more pressing needs.
What do you dislike about the product?
I would caution against too much complexity in your deployment strategies. It can be difficult to get a good "birds-eye view" of the relationships between various computer groups, policies, configuration profile deployments, and so on. You'll need to bounce between multiple pages and walk through each deployment item to see "what targets what", if you're not careful.
It would be nice if there were some better visualization of these relationships; or at the very least, something along the lines of "here is everything that targets this group of computers".
It would be nice if there were some better visualization of these relationships; or at the very least, something along the lines of "here is everything that targets this group of computers".
What problems is the product solving and how is that benefiting you?
We are using Jamf to ensure that our mac devices meet our organization's security & software standards for a variety of use-cases. We are also leveraging Jamf as a self-service platform for a variety of applications used in our organization.
Success with Jamf Pro in a Small School
What do you like best about the product?
Jamf Pro has given me, an "amateur" IT staff of one in a small (approximately 170 students) Catholic elementary school, a reliable, relatively easy to use tool to manage our school's inventory of iPads. Their training platform is good and their support is excellent (and patient!)
What do you dislike about the product?
The annual process of renewing tokens with Apple School Manager and Push Notifications is always a little nervous making! Creation of new profiles that involve internet security are always a little anxiety provoking BUT there is always helpful advice on Jamf Nation and via Jamf Support
What problems is the product solving and how is that benefiting you?
Easy deployment of new apps for students and staff
Consistent policies across defined sets of devices
We have had far fewer instances of devices needing to be unavailable to students due to the devices needing update or configuring.
Consistent policies across defined sets of devices
We have had far fewer instances of devices needing to be unavailable to students due to the devices needing update or configuring.
Jamf Pro
What do you like best about the product?
- Customer Service is excellent; depending on your tier of support, you can even have a dedicated support person, but even at the basic level, you have access to their support line and their chat. It is US-based as well.
- The one platform (Mac/iOS) makes every aspect of their product relevant for your Mac/iOS fleet.
- Responsive and dynamic cloud platform depending on the size and needs of your fleet; updates are timely and zero day ready.
- The one platform (Mac/iOS) makes every aspect of their product relevant for your Mac/iOS fleet.
- Responsive and dynamic cloud platform depending on the size and needs of your fleet; updates are timely and zero day ready.
What do you dislike about the product?
- Most of the dislikes have to do with the limitations imposed by Apple regardless of the MDM solution.
- Occasionally something will happen where we will have to go back and forth between Apple and Jamf, but the two companies have a strong working relationship and generally open lines of communication.
- Occasionally something will happen where we will have to go back and forth between Apple and Jamf, but the two companies have a strong working relationship and generally open lines of communication.
What problems is the product solving and how is that benefiting you?
We have been able to create a wide variety of subgroups of iPads for our schools and classrooms. We have also been able to individualize and push out a wide range of profiles to tailor and improve the experiences of our youngest and oldest populations in our k-12 district.
Can't live without it!
What do you like best about the product?
Jamf Pro keeps getting better. We began using it 4 years ago. We have a small tech team and even though our pool of iPads is less than 500, it would be a daunting task to manage them individually. What I love most about Jamf Pro is the ability to push an app within minutes after receiving a request from a teacher. It makes us look like superheroes!
What do you dislike about the product?
The only thing I don't like about Jamf Pro is that is no indicator to signal that an iPad is no longer syncing or communicating. Maybe there is a way to do this and I just don't know it.
What problems is the product solving and how is that benefiting you?
We have saved a lot of valuable time with Jamf Pro. The tech time savings with easily deploying our iPads and apps upon request allows huge cost savings. We have two techs supporting over 600 users and over 1000 different devices along with infrastructure, database admin, etc. Jamf Pro helps us set and forget it. Not having to support it on our on-premise servers is also a cost benefit.
Recommendations to others considering the product:
Although Jamf Pro is intuitive, don't try to go it alone. Contact others who are using Jamf Pro and Use Jamf Nation for support. Jamf Pro is powerful. Although I've used it now for several years, I am still learning new features.
The solution for Apple device management in higher education
What do you like best about the product?
Jamf Pro gives our users self service options, allowing them to manage their own devices, install their own software, and troubleshoot their own issues easily. It gives us a myriad of information to make business decisions from, and helps greatly with remote troubleshooting and support, especially in the age of covid. We can be confident that all of our machines are up to date and compliant with our policies, and upgrading to new software versions for our fleet is simple for both us in IT as well as our users. The power that comes from being able to automate management of our devices has greatly reduced the time and effort required to support our faculty and staff. Jamf Support is also excellent, and their training documentation, certifications, and user community are invaluable in efficiently managing the service.
What do you dislike about the product?
Some features that seem basic are lacking or missing, even with feature requests that have a large number of 'votes' by other users. The good thing is that nearly anything is possible with custom bash scripting or package deployment, so we have been able to work around most issues that we've run into. We would also like to see better support for patch management; currently there are a limited number of apps that can be automatically patched and version controlled, so we don't make as much use of this feature as we would like. There are third party solutions for this, but they tend to be pricey and not a good fit for our smaller organization.
What problems is the product solving and how is that benefiting you?
We are providing better support through self service, allowing our faculty and staff to manage their own devices and problems more easily than would be possible if we were required to interact with every situation that Jamf covers. Especially now that many people are working remotely, it is infinitely easier for us to deploy software to users through Jamf than to have to host software installers and provide instructions, or to have to manually install software ourselves. We have been able to reduce reliance on support staff greatly, freeing up IT staff to work on more challenging issues with larger organizational benefits.
Jamf Pro
What do you like best about the product?
This software has made it so much easier to manage our apple systems. Setup and conversion was simple and required very little knowledge. Their support has been great and their training is worth the extra money. It is very easy to use and requires little on our users part. Deployment is a breeze and updates apply instantly.
What do you dislike about the product?
No complaints so far. It works great. Never had a major issue.
What problems is the product solving and how is that benefiting you?
This software has made it a lot easier to manager our company owned apple products. Bring a large group of small companies we needed a solid central MDM/DLP solution. This one offered that to us at a reasonable cost. Our prior solution would have required a lot more money and overhead to make it work. This is simple and they work closely with apple so things are very nice and organized.
Recommendations to others considering the product:
Great product for the price.
Simply the best
What do you like best about the product?
very organised and trustable also I can manage very well
What do you dislike about the product?
I think need to add more features with ID
What problems is the product solving and how is that benefiting you?
all the managed policies problems can be solve remotely
Recommendations to others considering the product:
please add ID card is ready to be picked up in touch ID group for admin group
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