Jamf Pro
JamfExternal reviews
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Love Jamf
What do you like best about the product?
I like how simple Jamf is. Being able to automate complex processes is made easy. I also love the API (I still mostly use the classic) and the automation/ scripts I've been able to do through that.
What do you dislike about the product?
One of the more frustrating parts of Jamf for me is the lack of hyperlinks. In policies, if you associate a script with a policy, you can't click into the script or edit it there. You have to back out of the policy and go through settings to access scripts. I would like to see more features able to be accessed from other places within Jamf like that.
I'd also really like Jamf to have better built-in tools for macOS updates/ alerts around updates. We have written custom scripts to notify users they need to update or set update policies. It would be great if there were more out of the box solutions from Jamf around that though. Would also be cool if you could use video or images in jamf helper notifications, like the IBM notifyer.
I'd also really like Jamf to have better built-in tools for macOS updates/ alerts around updates. We have written custom scripts to notify users they need to update or set update policies. It would be great if there were more out of the box solutions from Jamf around that though. Would also be cool if you could use video or images in jamf helper notifications, like the IBM notifyer.
What problems is the product solving and how is that benefiting you?
Inventory management issues at our org. Our helpdesk team isn't always the best at getting down serial numbers or MacBook model versions into our inventory system. Using the Jamf API, we're able to pull the correct info from the devices inventory record into our other systems.
Implementing Jamf Pro Has Eliminated Hours of Overtime
What do you like best about the product?
My favorite feature of Jamf Pro is that policies can be used to push software anytime. When a teacher requests new software for a class, we no longer have to wait for the classroom to be free.
What do you dislike about the product?
My least favorite part is Jamf Remote being removed. It had been a beneficial utility for pushing a script or package to individual computers without having a local copy or manually triggering a policy.
What problems is the product solving and how is that benefiting you?
Having Jamf Pro has eliminated hours of overtime that had been standard for every semester prep. Before Jamf Pro, it took weeks to build images and reset a dozen classrooms and labs, with at least two days of work for each classroom. We can now update our software in a day and reset all our classrooms and labs in one or two days.
Great Product
What do you like best about the product?
How easy it is to use the product and to locate exactly what I am looking for.
What do you dislike about the product?
I need to find more tutorials on how to use certain products within the app.
What problems is the product solving and how is that benefiting you?
Controlling what is available on iPhones for government policies.
Good MDM Solutions Product with Limitations
What do you like best about the product?
What is most helpful about Jamf Pro is the ability to manage a multitude of Apple products. We have over 2,200 different Apple products that range from iPads to iMacs and so on. With Jamf Pro I'm able to restart devices if needed, remote into laptops for remote troubleshooting and create custom pre-stage enrollments for different solutions. Another thing that I like about Jamf Pro is the UI experience, as a novice it allowed me to jump straight in and begin messing around with the tools and get an understanding of how Jamf Pro works. Not only that but Jamf Pro comes with different search options and group creations that specific filters such as MDM Profile Expiration or even Jailbroken items can be included as a filter. And these smart groups that have been created can be included as scoped items when distributing different software versions or different packages depending on demand. Also, the software support is really helpful when it comes to issues. They are quick to respond and when they don't have an immediate solution they reach out to their engineering teams and get the issue resolved within time.
What do you dislike about the product?
Some of the downsides to Jamf, in general, is that names on devices tend to revert back to their default name even when the name has been set on already. An example of this is how we have around 1,700 iPads that students use and there have been times when the name has been set by MUT and the mobile device name reverts back to the serial number. Our naming convention of first name initial, full last name, and graduation year (i.e. JLopez2020) is helpful for teachers when combined with Jamf Teacher or Apple Classroom so they know what student it is but having to constantly go back and change the names through MUT is exhausting. Another issue with Jamf is that when the MDM profile expires and an iOS device was not able to renew the MDM profile, it stops communicating with Jamf overall. There is no workaround to get the device to reconnect to Jamf except by performing a factory restore and signing back into the device through the pre-stage enrollment. That solution is fine when it's a small office of around 50 people and you can easily have access to their iOS devices. But when 1,700+ students don't always have their iOS devices on or they don't use it as often or in general the device doesn't receive the renewal then it can be exhausting to have to erase multiple devices in order to get them to connect to Jamf again. When the MDM profile expires then Jamf Teacher stops working properly, Apple Classroom doesn't function properly either, and creating restrictions is very difficult as well. I'm hoping that a solution can be found soon for these two major points of headache please.
What problems is the product solving and how is that benefiting you?
Jamf Pro helps solve the problem of overall device management. The fact that you can create custom pre-stage enrollments, create smart groups, create restrictions, distribute software to multiple devices, and much more while not slowing the device is amazing and a plus side.
The right choice for Apple MDM
What do you like best about the product?
Jamf provides an enormous amount of flexibility in how Apple macOS and iOS devices can be managed. It plays nice with Apple's Business/School Manager and completes the workflow for keeping purchased devices managed no matter what happens to them. The scalability from a few dozen to several hundred devices has been relatively straight-forward.
What do you dislike about the product?
There is a steep learning curve when you get to the advanced use cases for the product. Fortunately, there is a community of Jamf admins who are willing to share knowledge and help one another out. Creative solutions abound when browsing the Jamf Nation community.
What problems is the product solving and how is that benefiting you?
Jamf helps us maintain student computer labs uniform and ready for student use. From installing applications to managing which settings can be accessed by students, we are able to provide a consistent experience for our students, meeting the expectations of our teachers.
Most fluent MDM software around!
What do you like best about the product?
Easy management of devices assigned to my peers. Per my role as a support engineer - the ability to find information on the fly on devices is ez pz compared to others I have used, such as WS1.
What do you dislike about the product?
There isn't much room for disliking. Perhaps just improvements in categorization and UI can use a polish to be a bit more up-to-date alongside new macOS upgrades.
What problems is the product solving and how is that benefiting you?
Jamf is helping us keep track of inventory. Helping us manage applications. Helping our users get up and running smoothly in the event of device swaps. Helping us manage our policies and safeguarding company-wide information.
Jamf Pro has proven to be a reliable and vital tool in managing mobile assets at American Airlines.
What do you like best about the product?
Ease of use and setup. We manage several thousand iOS/iPadOS and macOS devices in the enterprise, and Jamf Pro always delivers for us.
What do you dislike about the product?
Nothing to really dislike - the tool is fantastic and the support from the Jamf team has been great.
What problems is the product solving and how is that benefiting you?
Ease of setup for both dedicated and shared devices for users in our enterprise.
Jamf Pro is a box of legos - build it out!
What do you like best about the product?
Zero-day support and the jamf community for support
What do you dislike about the product?
Hosts losing their trust and requiring re-enrollment physically
What problems is the product solving and how is that benefiting you?
Management of Apple devices in enterprise. Benefits me to have a solution to do so
Jamf Pro Changes Work Lives!
What do you like best about the product?
The ability to manage all the Macs and Mobile devices across campus from one space.
What do you dislike about the product?
The differences between cloud and on-prem hosting.
What problems is the product solving and how is that benefiting you?
iPad and app management. Program-specific setup and reset.
The premier apple device management solution
What do you like best about the product?
It's fast, it always has same day support for new versions. It interoperates with Azure AD/MFA very well. Simple automation built into the product, along with a thriving community on github to extend it further.
What do you dislike about the product?
I wish the speed/scalability of the cloud hosted versions were a bit more fleshed out. When we scale up, we have to reach out to get our instance upsized.
What problems is the product solving and how is that benefiting you?
Zero touch deployment for Mac and iOS. Complete automation of the app deployment and platform security from an IT perspective.
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