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Automating Deployment and Policy Management on macOS
What do you like best about the product?
Accomplishing very similar things for my macOS environment the same way I can with Group Policy Management in Windows environment and simplifying macOS deployments through automatic provisioning of our standard software suite and security configuration to achieve consistency as a whole.
What do you dislike about the product?
There is always some missing features that are needed for every major version releases of macOS by Apple and a lot of customized stuff still relies on scripting and quite a lot of manual labor with coding, testing and debugging the script - something more suitable to software and database engineers. It's sometimes a hassle waiting for Jamf to update their MDM platform to catch up with Apple's evolution on security hardening.
What problems is the product solving and how is that benefiting you?
macOS device deployment and management in a centralized environment. Jamf Pro is currently our only available solution to manage whitelisting of kext, SysX and privacy preferences and maintaining IT administrator accounts on all macOS devices that my department supports directly.
Recommendations to others considering the product:
To check and make sure it provides all features and services that are critical to your environment's needs.
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iPad management made easy!
What do you like best about the product?
Jamf Pro has allowed us to easily manage our 3k iPads, deploy paid and free apps quickly and easily, and keep track of them. It has made our lives so much easier!
What do you dislike about the product?
One of the biggest issues we are having are the apps which were previously purchased but are no longer available in the VPP store or the App Store. To remove them, it is required to enter the SQL database and remove them manually there.
What problems is the product solving and how is that benefiting you?
We used to have to spend over an hour installing one small app on a set of iPads, just because we had to update iOS and all the other apps before you could install the new app.
Best Apple MDM
What do you like best about the product?
The support online is very responsive and quick to answer. Their awesome KB article and forums allow me to get many answers before even contacting support and their ease of use for our end users and administrators makes it super easy to setup and rollout.
What do you dislike about the product?
The cost of certificate training is expensive for our higher education to do and that limits our ability to do more with it.
What problems is the product solving and how is that benefiting you?
We have been able to roll out a more consistent and user friendly set of devices to our user base. This has reduced ticket volume and enabled quicker support.
Recommendations to others considering the product:
Definitely dedicate time to test as many features as possible during the evaluation time period. Consider the scope of the end user base. We do not have thousands of devices on our network like others do so issues are never a large impact. Make sure you consider what what you might need in the future as your company grows and ask if Jamf has/will have features in the future that will still be useful for your purposes. Also make sure you can afford to train your admins for certification. They are very useful but also expensive.
Easy to manage
What do you like best about the product?
I love having all the info I need from our devices in one centralized location.
What do you dislike about the product?
Not being able to manage users from each Mac
What problems is the product solving and how is that benefiting you?
Inventory tracking and policy deployment has been awesome.
Recommendations to others considering the product:
Look into all feedback in their forums
Excellent Product
What do you like best about the product?
Jamf Pro is so easy to use and continually adding new features!
What do you dislike about the product?
I have no complaints! It has made device management so easy! Wish we could force inventory update and manage classroom on Mac like on iPad.
What problems is the product solving and how is that benefiting you?
Device restrictions are huge. Also loaner iPad setup
Recommendations to others considering the product:
Utilize the training material to find all the cool features to simplify for your situation
Taking control of my apple jungle
What do you like best about the product?
I love that I can push apps to a specific device
What do you dislike about the product?
Sometimes there is a delay between Jamf cloud and Apple School manager
What problems is the product solving and how is that benefiting you?
App management - We were never able to see usage and that data is priceless
Recommendations to others considering the product:
Save your documents and receipts to add even older devices to the managed cloud. I can now manage some of the earliest ipads that we deployed.
LOVE JAMF!
What do you like best about the product?
Customer Support is amazing!!!!!!!!!!!!! Every problem that I have had was addressed quickly, efficiently, and with even better results than I had hope for.
What do you dislike about the product?
I love everything. Haven't had a problem yet! The program was a little confusing to figure out at first but Customer Service Tech support helped guide me through everything with patience.
What problems is the product solving and how is that benefiting you?
Lots of issues due to our shared iPad situation in our district but customer service reps always have a suggestion of how we can make our situation work!
Recommendations to others considering the product:
Jamf Pro has been a great and needed resource in managing our 1600 iPads. The individual who first started our process of switching from AirWatch to JAMF, she left mid-switch. JAMF made it easy for myself to step into a mess and clean it up.
Best experience
What do you like best about the product?
Its use is very easy and manageable. Everyone that I have talked to whether it be on the phone with support, or at Jamf Nation Conferences, the staff is so friendly and helpful!
What do you dislike about the product?
I would only like to be able to see a devices location without locking it down.
What problems is the product solving and how is that benefiting you?
Managing apps, distribution, and fixing problems remotely without doing a hands-on.
Jamf Pro is high tech management for Apple products.
What do you like best about the product?
Ability to push software in mass to Apple devices. Being able to do things on your schedule...not someone else's. Like the web interface and it's usability on mobile platforms. How you can make builds work. Also, with the newest Mac OSes 'Mojave & Catalina', if you 'build' using Time Machine, then once you enroll the machines you can roll out all your software in one swoop. Nice!
What do you dislike about the product?
Being a University, it's hard to tell if Jamf Support is engaged sometimes. They do follow through nicely. The trying videos need updating, but you can get the bull of understanding from them. Some functions can only be used by the Web interface. Some other functions can only be used by the Jamf Pro Admin suite app. Seems a little strong but somewhat understandable in some things like 'capturing a printer' or 'creating a Dock icon'. But, if you want to 'duplicate' a build configuration then you can only do that in the Web interface...even though, the only way to 'modify' a configuration is with the Jamf Pro Admin suite app. The only was to 'upload' new packages is with the Jamf Pro Admin and not the Web interface. If you use 'Policies' to push out software or Configuration Profiles, you can't 'make it go now'...there's no telling when the server will push out the thing...if you're testing...then you may be waiting a while or till the next day to see 'if it works' as expected. Jamf pushes out updates several times a year, and that's ok, only, the catch is, your 'suite' of apps have to 'match' the version of the server binary. So, if you 'update every time' then you're updating your suite of apps in every place where you have it installed. Just depends on how you work.
What problems is the product solving and how is that benefiting you?
Single Handedly managing over 100+ Apple computers. Able to update all machines at once using the Jamf Pro suite of apps. Being able to manage the machines without having to use Faronics Deep Freeze. Using the Active Directory bind actions makes all users 'Network Users' with no Admin priveleges. Also, being able to set Open Firmware passwords especially on laptops, I can use the iCloud functions for 'Find my device' and we have not lost a machine yet since using this....they all come home.
Recommendations to others considering the product:
It's a large management framework. Make sure you study and ask questions...also consider the Mac Admin Slack community. Be prepared for the required 1-week Jamf Pro training = $6,000. If you can, watch the training videos 'before ' the 1-week time with a Jamf Pro Engineer on site.
Outstanding product, outstanding support
What do you like best about the product?
Day 1 support for OS releases and new features. In-country support that is easy to reach. UI's that align with Apple framework documentation.
What do you dislike about the product?
Documentation on some add-on products (AD CS Connector, JIM), and some config profiles could be more detailed.
What problems is the product solving and how is that benefiting you?
I needed a Mac management solution that was easy to understand for admins with no Mac experience. Jamf has been a breeze. My team, which normally uses SCCM and GPO, found Jamf easy to navigate.
Recommendations to others considering the product:
Jamf is a great tool, and the support is excellent.
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