I am still working on the same technology with Jamf Pro, Jamf Protect, and Jamf Compliance. I can answer questions about my experience with Jamf Pro.
Jamf Pro
JamfExternal reviews
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Has supported centralized management of all Apple devices while ensuring high security and compliance
What is our primary use case?
What is most valuable?
I am using the latest version of Jamf Pro.
Jamf Self Service is utilized because once the Mac is enrolled into Jamf Pro, Self Service will always be available. This is a basic feature that everyone uses. If a Mac is enrolled in any organization into Jamf Pro, Self Service will be the first thing available on the Mac. The main purpose of keeping Self Service on the Mac is it functions similarly to an App Store used on iPhone and Mac that Apple provides. Self Service allows users to download and install only approved and authorized software that the organization makes available.
Patch management is also a good tool. Apple has implemented this feature, but currently it is not working effectively. Scripts and packages can be customized based on the organization's needs and can be deployed from Jamf Pro. While the inbuilt feature of Jamf Pro is not feasible currently, management can be handled through Bash script or Python script from Jamf Pro itself with some customization.
Inventory management is effective in Jamf Pro. I can manage inventory and create reports showing how many machines are managed and which operating system versions they are running. I can categorize machines by type, such as Intel machines, M1 machines, or M4 machines. The inventory management capabilities are excellent.
What needs improvement?
I have not encountered many areas for improvement, but there are feature requests submitted to Jamf Pro for reporting purposes that they are working on. Jamf Pro continues to increase its capabilities. One improvement I would recommend is integrating Jamf Setup Manager as an inbuilt feature. Currently, it is a separate tool that needs to be installed and integrated with Jamf Pro. Having zero-touch capability as an inbuilt feature would eliminate the need to work with scripts and configurations.
The pricing of Jamf Pro is relatively high. Jamf Pro does not have a fixed price for all organizations. Based on my experience, they offer discounts inconsistently. Due to the high pricing, many organizations are moving to InTune and Workspace ONE. There are many other tools in the market for Mac OS device management, such as ScaleFusion, Addigy, and Kandji. Small organizations are moving to these alternatives, and larger organizations with fewer security concerns are moving to InTune. Despite being expensive, I still rate Jamf Pro highly because of its security features and comprehensive management capabilities for Mac OS devices.
For how long have I used the solution?
I have been working with Jamf Pro for almost eight years.
How are customer service and support?
I would rate their technical support a seven out of ten. They sometimes provide delayed responses, and occasionally the executive who connects is not technical enough. In these cases, I need to escalate to our customer success manager, who then reaches out to senior technical associates. The senior technical folks then connect with us to resolve the issue.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I am going to continue using Jamf Pro while learning InTune due to market requirements. InTune's main advantage is its lower price point. Organizations receive InTune access at no additional cost with their Office 365 enterprise licenses. Since many organizations use Microsoft Office or Microsoft Office 365 for Outlook and MS Office, InTune becomes part of their bundle package with minimal support required. This is the primary reason some companies are transitioning to InTune.
How was the initial setup?
I deployed Jamf Pro myself in my previous company from scratch on an on-prem server, and in my current company, I performed the configurations on the cloud from scratch.
What other advice do I have?
Jamf Pro is used to manage all Apple devices, including Apple laptops, iPhones, iPads, and Apple TVs. All devices can be managed centrally from Jamf Pro for software updates, patching, and customizations. Restrictions on Mac devices, such as file sharing, Bluetooth blocking, or any feature customization can be managed from Jamf Pro as a Mobile Device Management tool.
Jamf Pro is useful for making Mac devices compliant with organizational security requirements. Organizations can block unwanted features that might lead to data breaches. For example, iPhone mirroring, which Apple recently included in Mac OS, along with internal features such as screen sharing, can be blocked. Jamf Pro's Compliance feature ensures Mac devices remain compliant and prevent data breaches.
On-premise deployment is more challenging to manage because it involves internal servers, configurations, and security requirements that must meet organizational needs. Cloud deployment is easier because the setup and servers are pre-configured by Jamf Pro. While I manage internal configurations and settings for Mac devices, on-premise setup requires managing server installation, configurations, repositories, company databases, connections, and ports.
I rate Jamf Pro 9 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
The gold standard
What do you like best about the product?
Highkey customizable and intuitive for me and the team
What do you dislike about the product?
slow to catch up to current trends and community project features
What problems is the product solving and how is that benefiting you?
MDM
Jamf provides the right solutions to help secure and enable our customers
What do you like best about the product?
Jamf Pro has been an excellent fit for our organization’s needs, providing a reliable and efficient way to enable and secure our customers’ endpoints. The platform offers robust management tools that not only strengthen security, but also empower users to work without interruption. Its intuitive interface and automation capabilities make deployment and ongoing administration seamless, ensuring that our customers can stay productive while maintaining strong compliance and security standards. Overall, Jamf Pro has proven to be a valuable solution for balancing endpoint protection with user enablement.
What do you dislike about the product?
API management is a work in progress. Dashboard compliance for blueprints is only capable via the api endpoint and makes researching and understand why a blueprint failed on a machine tedious.
What problems is the product solving and how is that benefiting you?
Helping securing our Mac fleet which helps enable our users to be productive and.
Best in class tool
What do you like best about the product?
Easily able to manage large deployments at scale.
What do you dislike about the product?
Static groups take forever to load with a large fleet.
What problems is the product solving and how is that benefiting you?
Managing thirty thousand devices.
18-year Jamf Pro veteran still vibing
What do you like best about the product?
Jamf Pro’s APIs and automation capabilities make it a powerful and extensible platform, and Jamf’s recent commitment to modernization and deeper product integration shows meaningful progress toward a unified ecosystem.
What do you dislike about the product?
Legacy workflows and outdated APIs slow the implementation of modern processes compared to competitors. Jamf’s long-standing success may have reduced the urgency to modernize key areas.
What problems is the product solving and how is that benefiting you?
Jamf Pro remains the best-in-class MDM. Its commitment to zero-day support for new Apple frameworks makes it the clear choice for managing our fleets with confidence and consistency.
Makes managing Macs enjoyable
What do you like best about the product?
Jamf Pro consistently does an excellent job of staying up to date with Apple, while also introducing its own innovations on top of that.
What do you dislike about the product?
Not much. Would like to see additional improvements to updating 3rd party apps.
What problems is the product solving and how is that benefiting you?
Ensuring our fleet of Macs always has the latest critical software updates and remains secure is essential. Jamf works quietly in the background, helping us keep our users satisfied—even if they aren’t aware of what Jamf is.
JAMF at a small private K12
What do you like best about the product?
Jamf pro allows me to provide scalable management to a ever changing student population.
What do you dislike about the product?
Complexity managing multiple campuses that want separation
What problems is the product solving and how is that benefiting you?
Easy implementation of CIS benchmarks and SSO
Great Time
What do you like best about the product?
I appreciate all the new features and seamless integration with macos
What do you dislike about the product?
I would like there to be a little less nested menus.
What problems is the product solving and how is that benefiting you?
It helps with MAC management and deployment.
Jamf Pro Review
What do you like best about the product?
Jamf Pro streamlines the management of our entire fleet. With its support for custom scripts, configurations, blueprints, profiles, and device management, we are able to efficiently scale our operations and enhance the protection and oversight of our devices.
What do you dislike about the product?
One of the recent drawbacks has been the introduction of changes that have led to more unplanned work for us.
What problems is the product solving and how is that benefiting you?
It's the ideal Mac MDM solution for handling provisioning, deployment, management, and security.
Senior it Systems Engineer
What do you like best about the product?
Love how modular and customizable the platform is and the ability to now form blueprints to manage my end points
What do you dislike about the product?
visibility of scoping and duplicate configurations, but now with the AI associate, I’m able to mediate that
What problems is the product solving and how is that benefiting you?
does with the baseline security configurations and ensuring that our staff have access to all the applications that they need on day one. And all of our patching needs as well as ZTNA.
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