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Using PandaDoc has been a breeze and our team loves the software.
What do you like best about the product?
Intuitive interface that's clean and easy to use. It integrates with many third-party apps and works well with Google Workspace.
What do you dislike about the product?
I haven't run across dislikes honestly it's pretty good and the price is comparable with peer companies.
What problems is the product solving and how is that benefiting you?
We needed a way to collaborate and send clients documents and PandaDoc was the solution.
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Great document management and signing program
What do you like best about the product?
Easy to use, intuitive and free document signing and management program. Ended up upgrading the account to utilize some more advanced features down the line including making editable templates to simplify the process further.
What do you dislike about the product?
At the beginning, certain documents being sent using PandaDoc were flagged as spam when sent to some users, but this was not always the case. Really can't complain given that the company offers so much of its platform for free and has some useful paid features as well.
What problems is the product solving and how is that benefiting you?
Document Management, using PandaDoc to have fillable templates made that are sent out for signing by multiple parties. Tracking the progress is simple and intuitive for both the sender and receiver of the documents.
Our Customers Love PandaDox
What do you like best about the product?
We have been using PandaDoc for a little over a year now and our customers love it. It gives them the opportunity to sign wherever they are.
What do you dislike about the product?
Not much. I am having to type more to get past the minimum character requirements
What problems is the product solving and how is that benefiting you?
Our customers often are out and about and have no access to a scanner to scan their signed documents. PandaDocs allows them to sign anwhere.
TERRIBLE SERVICE THAT HAD SO MUCH POTENTIAL
What do you like best about the product?
There's not much to like anymore. they've gone downhill. SO MANY BUGS! such terrible support. they blackmail/force you into new features that should be included.
What do you dislike about the product?
*UPDATE* - this is how bad their coding is: After leaving them such a terrible review on their internal system, it was curious to me why it sent mea link to leave a public review, given I would obviously let the world know about the horrible experience. I reread the email they sent me and it says "Thank you again for leaving us a 10/10 rating inside Pandadoc! ". I CLEARLY left them a terrible review LOL omg.. they are awful! EVERYTHING! SO BUGGY! and every time. they"fix" one bug they create another. even worse: bugs they "fix" come back! and usually with. a vengeance. There's no customer service phone number. and their online support is TERRIBLE. recently their ENTIRE service went down right. in the middle of the work day! this is not the type of service that should EVER go down. they should have triple and quadruple failover. and it seems like. they don't even have single failover! we had an ABSOLUTELY CRITICAL contract that needed to go out immediately. when I got into chat to ask what was going on they copied and pasted a canned response and ended the chat!! (I verified it was a live person, so this wasn't just a bot that did this). THEY ARE AWFUL! The system for creating, maintaining and finding your documents is a MESS. the user interface is confusing and buggy.
What problems is the product solving and how is that benefiting you?
they're not solving problems anymore. They are creating more problems than there used to be and with the terrible/non responsive/awful "customer service" you're left feeling like yo don't matter.
easy to use and easy approval process
What do you like best about the product?
how easy it is to make a quote once your template is done.
easy to fine-tune the template if it doesn't perfectly fit a specific case.
the approval process is convenient
nice integration with Hubspot
easy to fine-tune the template if it doesn't perfectly fit a specific case.
the approval process is convenient
nice integration with Hubspot
What do you dislike about the product?
the way to change the BU is sometimes not fully integrated with HubSpot, ie I have first change the BU in Pandadoc and then connect from Hubspot. It would be easier if I could do that directly in the Pandadoc window poping up in Hubspot
What problems is the product solving and how is that benefiting you?
it just makes more convenient to prepare a quote for a client, send it for approval to top management and finance and then directly send it to the client for e-signing.
Great, User-Friendly Program!
What do you like best about the product?
Simple, user-friendly interface. Reliable signature tracking. Ease of sending documents.
What do you dislike about the product?
None. I'm sure any version will meet your needs.
What problems is the product solving and how is that benefiting you?
Makes it simple & quick for clients to view & sign documents.
Easy to use application
What do you like best about the product?
We are able to send documents quickly to our customers for signature.
What do you dislike about the product?
Creates a lot of cookies. You must clear your cache frequently.
What problems is the product solving and how is that benefiting you?
I have no issues they are currently working on.
Time is Money
What do you like best about the product?
I can make templates for different types of agreements that we send. It saves me time and allows me to move on to the next customer quickly.
What do you dislike about the product?
There isn't much I don't like. My work saves live as I write it. If my page somehow gets refreshed on accident, sometimes the work doesn't fully save, but at least I don't have to start over altogether.
What problems is the product solving and how is that benefiting you?
PandaDoc removes PDF attachments from being attached in emails. It's one master link, even if I go back in and make edits. Customers have just one link to work with and that link is forwardable.
Very user friendly electronic signature site
What do you like best about the product?
It is easy to operate and navigate even after never having used the platform. Comparable to Docusign in all the ways that matter.
What do you dislike about the product?
Not being able to go back and make changes to a document that has been sent and resending the same document.
What problems is the product solving and how is that benefiting you?
It is an electronic signature platform that allows multiple users and is cost-effective for our small business.
Time saving tool and very easy to use
What do you like best about the product?
Ease of use - the user interface is quick to learn and makes it easy to upload documents for clients to sign. Client take-up is quick and response times are fast, so all in all a very simple system to use.
What do you dislike about the product?
No real downsides. I was hesitant to learn at first as I am very old school but once the first document was completed, I've started using it more and more.
What problems is the product solving and how is that benefiting you?
Our Building Contracts are paper intensive, so the admin involved in preparing, printing, binding, meeting with a client for face to face signing, then scanning the same document back in is propbably the biggest time saving change in our process.
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