My main use case for Kore.ai was creating an outbound calling generative AI-powered chatbot, which is useful for insurance and healthcare companies.
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Automation has reduced large call centers and provides real-time outbound support for patients
What is our primary use case?
What is most valuable?
Kore.ai is a low-code platform, and you do not necessarily have to be an expert in artificial intelligence or generative AI to use this platform. However, if you have that experience, it will be a valuable add-on. The main advantage is that it has almost every kind of plugin available to use, whether for live agents or if you want to use it as a call center. You have real-time capabilities and the most useful plugins available, with almost every kind of model available with configurations. We can configure the ML models and train them. The platform is very user-friendly with explanatory features and a great UI.
One significant feature is the live testing platform with Kore.ai. When you are creating a workflow, you have an interactive, real-time testing platform that reflects every change you make. This makes it easy to debug errors or add new features. Additionally, Kore.ai has many different tools and platforms that cater to different needs, whether for a call center, normal workflow, or machine learning workflow, which is really useful.
Because of Kore.ai, it was much easier than creating something manually. A low-code platform always helps, and when that platform has this much capability, it provides far more value than manual development. It was particularly helpful for our team that we could create a POC and get that project into production. Kore.ai helped our team build a generative AI outbound calling chatbot, and it truly helped our customers.
If you have a hospital with a thousand employees in a call center, you might consider outsourcing. However, with Kore.ai's outbound calling capabilities, you can eliminate the outsourcing part. You do not need a thousand call center employees. You can accomplish this through automation with just one or two employees if people need to switch to agents. This represented a significant cost reduction.
What needs improvement?
Kore.ai can be improved by enhancing their documentation, which is currently a bit disorganized. They should include detailed videos or workshops. There are not many videos or community resources available, so adding more would be beneficial.
Integrations with real-time models with Kore.ai would be great. Advanced models like Claude or Anthropic models would be valuable additions.
Regarding the rating of 8 instead of 10, the missing comprehensive documentation, tutorial videos, workshops, and community services are factors that reduced the score. Additionally, the unavailability of real-time advanced models from Anthropic or Grok also contributed to deducting one point.
For how long have I used the solution?
I have been using Kore.ai for nearly one and a half years.
What do I think about the scalability of the solution?
Kore.ai's scalability is pretty much scalable both vertically and horizontally.
How are customer service and support?
The customer support is top-notch, and they respond promptly. I have been in direct contact with the team, and they typically reply with respect.
Which solution did I use previously and why did I switch?
We used different solutions, including manual calling.
What about the implementation team?
For my project or workflow, I collaborated directly with the Kore.ai team. It was an intra-team project, and it was really useful that their UI was very well-designed so that you do not necessarily have to go to the documentation to find anything. You can look at the name of the icons and understand what they do. For my workflow, I had to connect this with a live call center system. There were plugins that helped me dial and call real customers. The plugins available were really good and useful.
What was our ROI?
As I mentioned, if you have a call center for 1,000 people, you can reduce that to two.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is comparatively lower than other companies and tools available.
Which other solutions did I evaluate?
We evaluated other options like Emma and Elsa, as well as other platforms, Python-based automations, and n8n-based automations.
What other advice do I have?
Really refine your use case, gather your requirements, and talk with the team to confirm if that is something possible before proceeding. I rated this solution an 8 out of 10.
Chatbot design has streamlined aviation and HR support but still needs better speed and cloning
What is our primary use case?
My main use case for Kore.ai is to design chatbots for customers in the aviation domain.
I have developed one chatbot where we take reviews from customers, specifically customer satisfaction reviews from the airlines domain. Customers use our airlines and we measure the satisfaction rate from our services. We have developed the chatbot to review customer feedback.
I have used Kore.ai in multiple ways. I have developed a chatbot designed for HR, allowing HR to provide all information related to company policies and company information. Employees can ask about leave and company policies. New users can also get information about the company. We have developed an HR chatbot.
What is most valuable?
Kore.ai offers multiple support and services, including API integration, webhook integration, and multiple channels. These features allow you to integrate and use them very easily, and the documentation provided is excellent so you can reference it.
The most valuable features in my day-to-day work are API integration and channel integration. I have mostly used the web channels.
Kore.ai has impacted my organization positively by providing substantial support related to design and implementation. You can build your own logic and implement it using languages, such as Node. It provides a positive approach where you can design and implement your requirements.
Since using Kore.ai, I have seen multiple improvements. I have used multiple platforms, including LivePerson and LUIS, and Kore.ai provides considerable support for implementation. You can design your own layout very easily, integrate that, and easily integrate with multiple channels and webhooks. It is easy to deploy, and it can track any errors that occur, making it a good way to start with and easy to learn.
What needs improvement?
I have already seen Kore.ai implement the LLM, and I think there could be improvements with a few cloning properties. For example, if we can integrate with multiple channels, I suggest the ability to use cloning properties in scenarios involving a customer satisfaction chatbot where, based on the requirement and multilingual abilities, we can use human-behavior characteristics where a human can pause and talk.
I choose 7.5 out of 10 for Kore.ai because a few things already need to be improved, one of which I have mentioned. Kore.ai is continually improving their product day by day, but a few things are still missing, particularly related to performance speed.
For how long have I used the solution?
I have been working in my current field for almost four or more years.
What do I think about the stability of the solution?
I do not find anything challenging with Kore.ai, as I am mostly using the straightforward approach to implement my own requirements and address problems. Therefore, I do not require any add-on features.
What do I think about the scalability of the solution?
In terms of integration with existing systems or third-party tools, I have faced challenges a few times, but mostly I have used straightforward methods to integrate channels easily. My role is basically to integrate multiple channels very easily, as Kore.ai provides most channels in their own marketplace and categories.
How are customer service and support?
I have a direct relationship with Kore.ai team and we have a direct connection with them, not through any marketplace.
Which solution did I use previously and why did I switch?
Since using Kore.ai, I have seen multiple improvements. I have used multiple platforms, including LivePerson and LUIS, and Kore.ai provides considerable support for implementation. You can design your own layout very easily, integrate that, and easily integrate with multiple channels and webhooks. It is easy to deploy, and it can track any errors that occur, making it a good way to start with and easy to learn.
How was the initial setup?
New users can easily get started with Kore.ai by using it from the marketplace, as there are multiple marketplace applications that we have already designed and implemented.
What about the implementation team?
I am a partner with Kore.ai, as my company has a business relationship with this vendor beyond just being a customer.
What was our ROI?
Kore.ai is deployed in my organization as a private cloud, and we can use it for our own employees.
What's my experience with pricing, setup cost, and licensing?
I have designed, implemented, and developed 25 or more chatbots on it, and one of my chatbots is also placed on the marketplace in Kore.ai. I am also receiving compensation from Kore.ai, so I view everything positively.
Which other solutions did I evaluate?
Since using Kore.ai, I have seen multiple improvements. I have used multiple platforms, including LivePerson and LUIS, and Kore.ai provides considerable support for implementation.
What other advice do I have?
I would advise that Kore.ai is very useful for developing and designing chatbots for any related field, as things automate very easily using the channel integration and API calling.
I find the documentation and resources provided by Kore.ai to be very useful. I have used them extensively, and they are very helpful, with proper examples and good clarification.
I receive updates or new features from Kore.ai in my email since we have connected with Kore.ai directly. Each time, I receive an email, and I go to my platform to update it there.
The community support or user forums for Kore.ai are very useful. Sometimes, when I face an issue, I go to the forum to ask a question, and they answer very easily and respond in a short timeframe.
I rate this review a 7.5 out of 10.
Powerful, Flexible Bot Builder with Robust Dialog Management and Integrations
What do you like best about the product?
It is powerful and flexible bot building platform. It offers robust dialog management, seamless integration capabilities, customizable workflows and strong support for automation AI usecases.
What do you dislike about the product?
Debugging issues especially related to session handling and publishing. Clearer documentation for advanced configurations.
What problems is the product solving and how is that benefiting you?
We can easily built conversation flows. It will reduces load on humans by giving accurate results 24/7.
Smarter Conversations and Seamless Integrations with kore AI
What do you like best about the product?
The Multi NLP + sentiment/ context handling for smarter, human like conversations and also omni channel deployment & enterprise integrations are the best about kore AI.
What do you dislike about the product?
Some times I feel it complex for the beginners due to too many modules and the integrations also the configurations.
What problems is the product solving and how is that benefiting you?
This solves problems like high support work load, slow response times and the step wise work flows and it also give 24/7 AI assist to the customers.
Comprehensive Automation and Seamless Bot Development
What do you like best about the product?
What I appreciate most about Kore.ai is its comprehensive end-to-end automation capabilities. I am particularly impressed by how the XO Platform brings together no-code bot development, advanced NLP, dialog management, APIs, and workflow automation within a single, unified environment. This integration makes it highly efficient to design, test, deploy, and scale enterprise bots.
What do you dislike about the product?
Kore.ai could enhance its Search and Language features. At times, the SearchAssist results seem inconsistent, particularly when dealing with content that contains similar keywords or when indexing large data sets. Furthermore, switching languages within workflows is not always smooth; it often demands additional effort to preserve context when users change languages during a conversation. Addressing these issues would further strengthen the platform.
What problems is the product solving and how is that benefiting you?
Kore.ai addresses significant automation and conversational AI challenges by offering a comprehensive platform for creating intelligent virtual assistants without the need for extensive coding. It enables the automation of customer support, the optimization of business workflows, and a reduction in manual tasks. Thanks to its robust NLP capabilities, advanced dialog management tools, and support for multi-channel deployments, I am able to develop scalable and consistent bot experiences much more efficiently. This leads to notable improvements in productivity, shorter development cycles, and enhanced customer engagement for enterprise clients.
Effortless Communication and User-Friendly Experience
What do you like best about the product?
Easy communications as well as very user friendly
What do you dislike about the product?
Hanged sometimes which caused some issues
What problems is the product solving and how is that benefiting you?
Helps in insights generation , communication
Powerful Customization, But Needs More Reliable Support and Fewer Bugs
What do you like best about the product?
Integrated platform starting from low-code / no-code to deep customizations using scripting.
What do you dislike about the product?
Bugs. I feel that there is big time pressure to deliver new capabilities to the market and limited time for testing and training the support teams which are still not reliable in providing solutions.
What problems is the product solving and how is that benefiting you?
Very flexible and available from the shelf platform can be setup within days or weeks rather than months. It enables quick PoCs to validate idea with limited needs of pro resources. It makes it easier to deliver first value, even before full scalability.
Intuitive Platform—Perfect for Non-Tech Users
What do you like best about the product?
hat I like best about Kore.AI is how easy and intuitive the platform is to use. Even if you’re not a technical person, you can still build and manage conversations or automations smoothly without needing deep technical skills
What do you dislike about the product?
Sometimes it gets a bit complicated when testing the bot if something doesn’t work as expected it’s not always clear why even after checking the debug section.
What problems is the product solving and how is that benefiting you?
elps automate communication and workflows, saving time and effort while improving customer experience
User-Friendly with Fine-Tuning Excellence
What do you like best about the product?
I find Kore.AI to be very user-friendly, which significantly enhances my experience. The interface is not just easy to navigate but also visually appealing, making it simple to understand from a demand perspective. I also appreciate the fine-tuning feature, which is very good, and the models options provided are beneficial. These features allow me to adjust models and add labeled data effectively, although I primarily used it for training purposes. Kore.AI also stands out for its excellent capabilities in generating reports, which is a significant advantage for me. These aspects contribute to a strong positive influence on my usage experience.
What do you dislike about the product?
I would like Kore.AI to provide more free trial opportunities for newcomers. Extending the free trial period for new users could significantly increase the product's reach and accessibility to a wider audience.
What problems is the product solving and how is that benefiting you?
I find Kore.AI user-friendly with a catchy interface, enhancing agent assist, and it's effective in report generation. Its fine-tuning feature helps with agent training.
Effortlessly Simple to Build
What do you like best about the product?
simple to build and easy to use. Many features to intigrate
What do you dislike about the product?
No proper training video available in youtube and no forum and less developers
What problems is the product solving and how is that benefiting you?
helped to build catbots at less price when compare with other tools
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