AI For Service
Kore.aiExternal reviews
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Kore.ai DEveloper
What do you like best about the product?
the ease with which external platforms can be connected to kore.ai and managed as a multi-function orchestrator
What do you dislike about the product?
that some tools are not yet 100% proprietary and that in some parts of development, workflow updates are slow.
What problems is the product solving and how is that benefiting you?
The problems usually involve document searches, which makes it easy to provide fast and appropriate customer support, and the advantage is that it's on a large scale.
“Powerful Platform with a Steep Learning Curve”
What do you like best about the product?
I really like how Kore.ai offers a no-code conversation designer — it makes building and customizing chatbots super easy without needing deep technical skills.
What do you dislike about the product?
I find that Kore.ai can feel a bit complex at first, especially when navigating advanced features or integrations.
What problems is the product solving and how is that benefiting you?
Kore.ai helps automate customer and employee interactions across multiple channels, reducing repetitive support work. It’s been great for improving efficiency and delivering faster, more consistent responses.
Well-Organized Training with Clear Structure and Thoughtful Assignments
What do you like best about the product?
The training is well organized, featuring a clear structure and thoughtfully designed assignments.
What do you dislike about the product?
Everything is fine; there is nothing I dislike.
What problems is the product solving and how is that benefiting you?
I use this to look for models and RAG tools that assist me in building bots.
Effortless Low-Code Development with Flexible Customization with Pro-Code, Support Could Improve
What do you like best about the product?
The most valuable aspect of the Kore.AI platform ecosystem is how easy it is to develop solutions using its low-code and no-code features, while still offering the flexibility for customization through pro-code capabilities. Additionally, it supports integration with various middleware systems like botkit and webSDK, among others. Kore.ai strikes an ideal balance between low-code/no-code tools for quick development of virtual agents and automation systems, and giving developers the control they need for more advanced customization.
What do you dislike about the product?
From a business perspective, I don't find any features in Kore.ai that I particularly dislike. On the other hand, as a developer, I have observed that new support tickets may occasionally take some time to be addressed. Still, considering how mature the Kore.ai platform is and the size of its client base, some delays are understandable, especially when weighed against the extensive feature set it offers.
What problems is the product solving and how is that benefiting you?
Kore.ai assisted us in automating a variety of use cases related to HR, ITSM, and our internal knowledge base, which has improved productivity and efficiency for different stakeholders within the organization. Additionally, the agent-building capabilities of Kore.ai enabled us to automate workflow approvals, resulting in a 30% increase in approval rates. The implementation of Kore.ai's contact center has also enhanced customer satisfaction by resolving queries more efficiently and has allowed our customer support teams to use their time more effectively.
Feature-Rich and User-Friendly, But Multi-Entity Support Needs Work
What do you like best about the product?
Easy to use the platform. And lots of features
What do you dislike about the product?
Platform issue. Mainly while using multiple entities
What problems is the product solving and how is that benefiting you?
Flow design is easy compared to other platforms
Innovative AI Features, Occasional Glitches as App Evolves
What do you like best about the product?
The combination of contact center features with AI, as well as the inclusion of search and automation AI, stands out to me.
What do you dislike about the product?
I like all the features. However, there are times when it doesn't work as expected, likely because the app is constantly being improved.
What problems is the product solving and how is that benefiting you?
Integrating AI, particularly the agent node, into automation AI has been a significant step. The process of incorporating the agent node has enhanced the overall automation experience, making it more efficient and intelligent.
Great NLU Features, But Digital Forms Need Improvement
What do you like best about the product?
NLU related features are very good. We have flexibility to configure between Entity capture and Intent capture. The platform is user friendly as compared to most of the bot platforms.
What do you dislike about the product?
Digital Forms are worst. We can only invoke them with click of button, but they should appear as it is in the original chat conversation, not as a separate popup or screen.
What problems is the product solving and how is that benefiting you?
With Kore AI, we can easily build chat and voice bot solutions very quickly. It is very easy to build bots with it and anyone can learn this platform. We can also customize the solution by writing our own code in it.
Easy Flow Implementation with Low-Code Simplicity
What do you like best about the product?
IT is a low code platform which allows users to implement flows easily and effectively
What do you dislike about the product?
As of now as much I have used kore.ai it's good
What problems is the product solving and how is that benefiting you?
It is helping in developing different chat bots for the clients to automate their monotonous tasks and to give quick solutions to the clients
Easy to Build, But Platform Issues Need Attention
What do you like best about the product?
Easy to build the flow and test the bot and many features are available. integration is also easy/
What do you dislike about the product?
Platform issue are more . Though the flow is proper platform issues are found whenever tested
What problems is the product solving and how is that benefiting you?
Connecting with customers have been easy and transfer to agent with the summary of the call
Innovative AI Features, But Support Needs Improvement
What do you like best about the product?
AI for banking, plenty of pre built intents with room for growth. Nice enhancements coming in 2.0
What do you dislike about the product?
Lack of support between opening a ticket and customer success. Kore could use an on- shore Technical Account manager level to facilitate ticket resolution, technical support
What problems is the product solving and how is that benefiting you?
Interaction containment and customer self-service
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