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itopia's experience with Thoropass has been excellent during SOC-2 prep and the actual SOC-2 audit!
What do you like best about the product?
The entire staff is knowledgeable about their respective areas, flexible with scheduling calls and extremely responsive with questions and concerns. A special shout-out to our CSM at Thoropass - Alex Scudellari. Alex is always available when we need him and stays on top of all processes to ensure speed and efficiency.
What do you dislike about the product?
We have not identified any areas of concern at this point with Thoropass. We are entering Year 3 with their team. We look forward to working with them going forward and establishing a long-term partnership.
What problems is the product solving and how is that benefiting you?
Our SOC-2 report is extremely important to ensure as a Technology/SaaS company that we have all the critical controls and oversight in place. Our customers rely on our technology to deliver mission-critical applications to their employee base, it is absolutely imperative our underlying architecture and security protocols are at the highest standard.
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Quick response times and lots of help walking us through the process.
What do you like best about the product?
They understand the process and are able to communicate that clearly. Alex Scudellari has been great as our liaison. Always responsive and puts us in touch with the right people. We had a different type of environment and they were willing to be flexible.
What do you dislike about the product?
Some of the uploading of information gets a bit tedious, but that's how the audit process works.
What problems is the product solving and how is that benefiting you?
SCO2 audit. Will help us with customer acceptance of our products.
Andrena Review
What do you like best about the product?
Thoropass is an easy platform to navigate and use. Customer support is also really helpful! The Integration is simple to figure out alone.
What do you dislike about the product?
I don't really see any major downsides, it has been a fairly pleasant experience.
What problems is the product solving and how is that benefiting you?
Thoropass is helping us with our Soc2 compliance and making it easier for us when we reach year end.
Thoropass has given me human guidance to navigate through this jumble of bureaucratic compliance.
What do you like best about the product?
Having a real person I can talk to about the requirement for my audit, and explaining to me what I need in the simplest terms. The software itself is pretty easy to use and has guides and examples on everything we needed to reach our goals.
What do you dislike about the product?
I think the software could be a bit more intuitive as far as making the access controls more accessible, like starting users off on the dashboard and getting them to where they need to be in fewer clicks. I think there could also be some slightly improved descriptions for what is required in the audit controls.
What problems is the product solving and how is that benefiting you?
It's helping me understand and organize all of the requirements I need to pass my audits, as well as tracking vulnerabilities and categorizing
We needed handholding and we got it
What do you like best about the product?
Lots of valuable information and processes that would have taken our small team a tremendous amount of effort to figure out on our on. We already saw value in Thoropass when we signed up but only later realized what a good call we made because there was so much more too it than we expected. Everyone in the company has been helpful and provided us with great service and information. The platform is also easy to navigate and use since the new update.
What do you dislike about the product?
We were part of Thoropass early, and a lot of changes were made to the modules and staff in the beginning. This was a little hard for us to navigate but seems to be in a good spot now.
What problems is the product solving and how is that benefiting you?
Doing research, writing procedures, following procedures, employee training, documentation and inventory management.
Excellent platform to automate compliance!
What do you like best about the product?
I like the ease of use and navigating the platform
What do you dislike about the product?
It is a great tool with an easy to read dashboard. However, I would like the ability to have a less crowded dashboard because that can be overwehlming
What problems is the product solving and how is that benefiting you?
It is streamlining our soc2 audit process and makes it easy to monitor and check all tasks missing
Modern approach to help complying with SOC2
What do you like best about the product?
As a reviewer/approver of the SOC2 documents created by my colleagues it was nice to work with thoropass, it organized the documents well and keeps track of what was reviewed. I have also experienced the pentest that was done with Thoropass which surprisingly well executed and found some fair points, while also being realistic with their priority.
What do you dislike about the product?
The platform/webui itself is buggy at times, e.g. I have had weekly alerts for a while about uncompleted documents (unfinished) with no way to turn them off, ended up creating a email rule to auto delete them. It got fixed eventually.
What problems is the product solving and how is that benefiting you?
Easing the process of SOC2 compliance and providing in-house services to do most things such as the penetration testing
SOC2 Type 2
What do you like best about the product?
My experience with Ritu was nothing short of a partnership. Our whole team felt we were in good hands with Ritu constant attention and guidance. We would not have gotten through the process without her.
What do you dislike about the product?
I understand Thoropass is bringing Pentest services in house. We didn't like having to work with a third-party for our pentests,
What problems is the product solving and how is that benefiting you?
Keeping a central location for all things compliance related has been a life saver. Previously we would work with offline and out of date documents, and now we have cro-organization visibility into all of our process with the ability to better serve our partners.
Very helpful
What do you like best about the product?
It's an effective way to get SOC 2 compliance. People are knowledgable and flexible.
What do you dislike about the product?
Too much personel management but i think they just went through a merger so it's understandable.
What problems is the product solving and how is that benefiting you?
Getting SOC 2 compliance
Good software/audit provider for SOC2
What do you like best about the product?
Their team is very helpful and supportive throughout the process
What do you dislike about the product?
It was difficult to onboard a new SOC2 provider and seemed a little more lift on our side than should have been
What problems is the product solving and how is that benefiting you?
SOC 2 and SOC1 certification and helping us to have for our customers
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