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Easy to use product and a helpful/knowledgeable team
What do you like best about the product?
- Using the product was intuitive and easy to pick up. It made understanding the requirements of particular controls, collaborating across functions internally, uploading evidence, etc really easy which made the overall process significantly less painful than it otherwise would've been.
- Our support team was easy to work with, responsive, and thoughtful/respectful in talking through cases where we saw things differently.
- While I'm not directly involved in this work, it's my understanding that working collaboratively through these audits helped the team uncover a significant amount of opportunities to continue to mature our security posture as an organization.
- Our support team was easy to work with, responsive, and thoughtful/respectful in talking through cases where we saw things differently.
- While I'm not directly involved in this work, it's my understanding that working collaboratively through these audits helped the team uncover a significant amount of opportunities to continue to mature our security posture as an organization.
What do you dislike about the product?
There were some features that were talked about during the sales process that either haven't lived up to what was promised or don't exist at all. Specifically, the diligence questionnaire populator and an ability to securely share documents with clients via custom datarooms.
What problems is the product solving and how is that benefiting you?
SOC 2 (Type 1 and Type 2) compliance
Managing due diligence questionnaires from prospective clients
House policies and procedures so we can easily share / update / maintain latest versions
Managing due diligence questionnaires from prospective clients
House policies and procedures so we can easily share / update / maintain latest versions
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Laika for best SOC2 solution in the market
What do you like best about the product?
Laika makes it simple and easy to approach SOC2 requirements. They are always available when we have questions and want to hop on a call, and they make an effort to guide our SOC2 efforts on a constant basis.
Our account manager has made it simple for us to start our SOC2 journey from 0 to 1. Thank you, Laika!
Our account manager has made it simple for us to start our SOC2 journey from 0 to 1. Thank you, Laika!
What do you dislike about the product?
It's hard to find issues with the Laika platform. They had some product updates that made it even easier to use.
What problems is the product solving and how is that benefiting you?
Laika is helping us build compliance programs and security best practices through all of our systems, from organizational structure to in-depth tech needs. We are fortunate to work with a partner that understands the full stack needs of a technology company and SOC2 needs.
Laika is an absolute must for early stage companies when it comes to compliance!
What do you like best about the product?
The Laika experience is very simple to use and self-serve. Coming into the platform with very to little compliance experience, we were still able to easily progress through each task, collaborate, assign tasks to teammates, and connect with the Laika team on weekly calls whenever we had outstanding questions.
What do you dislike about the product?
There isn't much to mention! Since the Laika experience is self-serve, sometimes we needed a nudge from them on actionable tasks to complete week over week, or else the work would stall. Sometimes the playbook instructions were unclear at times on the requirements, but the Laika team offered to connect on weekly calls and were super helpful when we had any outstanding questions.
What problems is the product solving and how is that benefiting you?
Laika made it super simple and straightforward for us to pursue SOC2 Compliance as an early-stage startup. Without Laika, we would've had to hire compliance experts internally and spend a lot more time and resources on our compliance. As an early startup, time and resources are better spent on building the company and finding product-market fit. Laika opened up internal bandwidth so that we could still pursue our SOC2 compliance while also being able to prioritize building out the business.
Great Customer Service
What do you like best about the product?
Having a dedicated CSM to walk through the tasks on our roadmap make using a Laika a breeze.
What do you dislike about the product?
I wish I had more access to the technical liaison for more detailed context.
What problems is the product solving and how is that benefiting you?
They make checking off items to complete your SOCC compliance easy and understandable.
Smooth and time saving experience
What do you like best about the product?
The constant interaction with the experts who work with you thru the prep, audit and post audit
What do you dislike about the product?
The overall tasks seem overwhelming if there is no dedicated resource for ensuring policy and tracking. the audit (which is a separate org) can drag on for a seemingly long time than expected. The audit interactions could be optimized
What problems is the product solving and how is that benefiting you?
Preparedness, tracking, organizing and audit for SOC 1/2
Gets documents in correct place and also integrates with system of records
Gets documents in correct place and also integrates with system of records
Helped us through our SOC2 journey
What do you like best about the product?
Laika was very hands on with us and we had lots of face to face (virtually) interactions which was critical for us in that this was our first experience with SOC2.
What do you dislike about the product?
The human side was great the software side left things to be desired. We ran into a number of bugs over the time that were frustrating and the task tracking and UX wasn't great so it was difficult to understand where we were in the process, how far along we were, and how much was left. During our process we tried using multiple other tools including JIRA & spreadsheets to help us get a better grasp on this. That's probably an indicator that the project management aspect of their software could use some improvements.
What problems is the product solving and how is that benefiting you?
They helped guide us through a complex process of preparing for and being audited for SOC2 which is something as a smaller business we had zero experience with coming into this process.
Easy to work with application and team to help start-ups get spun up on SOC 2 compliance
What do you like best about the product?
The team is very helpful and responsive to all our needs, and the application makes tracking tasks, monitors, and status super easy.
What do you dislike about the product?
It would be great to have more insights on how specific monitors and tasks can affect compliance audits, well before the audits themselves
What problems is the product solving and how is that benefiting you?
Thoropass keeps our team organized and reduces the overhead of compliance, allowing us to focus on pure "task implementation".
Good experience, nice suite of tools
What do you like best about the product?
Laika is responsive and helpful in communication, and the tools offered assist in stepping through things to completion.
What do you dislike about the product?
Nothing about Laika was challenging or a downside!
What problems is the product solving and how is that benefiting you?
Compliance review tools help greatly with stepping through that process, and getting through pentesting was very straightforward.
Best customer service experience.
What do you like best about the product?
The customer success is amazing. Very responsive. UI is seamless and the process to achieve soc-2 compliance is easy to understand. Great process. Will definitely recommend it.
What do you dislike about the product?
Everything works well. I haven't had a problem using the software at all. They should continue to do what they do. Seamless process. Would recommend it to other companies.
What problems is the product solving and how is that benefiting you?
Ability to achieve soc-2 compliance
Very intuitive and user friendly.
What do you like best about the product?
Laika's learning resources have been of great value. The templates and guides that Laika provides have made things efficient. Laika's ability to guide even inexperienced users has proved to be second to none.
What do you dislike about the product?
While there aren't many things to dislike about Laika, I do feel like the response times from their experts could be a little quicker. Other than that, I haven't really had issues with Laika.
What problems is the product solving and how is that benefiting you?
As a business that will handle information, Laika is helping solve the seemingly gargantuan task of compliance. Being completely new to this industry, Laika has been a lifesaver in progressing toward SOC-2 compliance.
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