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Commitment to deliver the highest quality Service.
What do you like best about the product?
Laika is an exceptional partner. Our dedicated team of compliance experts included a customer success manager and a compliance architect. Combined with the platform, Laika gave us the best compliance experience and helped us achieve our goals.
What do you dislike about the product?
There was nothing I disliked about Laika. They worked with us to create custom policies from their templates that were appropriate for our current stage and business model.
What problems is the product solving and how is that benefiting you?
Obtaining SOC2 would help our company build credibility in the market, grow sales and maintain security excellence.
Recommendations to others considering the product:
Laika provides a unique blend of solid product and expert guidance for multiple legal frameworks such as SOC2 and ISO27001 - I highly recommend them.
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Great SOC2 and Compliance partners
What do you like best about the product?
Laika takes the guesswork out of compliance and SOC audits. The combination of software and actual human interaction really made the whole experience feel attainable. Laika helps us focus on developing our product and being able to grow the company with the confidence that we are following the rules. They were especially helpful when we were prepping for the audit and implementing controls; having people beside us to unpack challenges and answer questions was unbeatable.
What do you dislike about the product?
There are some features that we have had issues with in the past such as alerts and people management, however, the Laika team has always been receptive to feedback and we’ve been able to see real results from enhancement requests we’ve made
What problems is the product solving and how is that benefiting you?
As a company that helps businesses optimize their data with technology, we knew we needed security best practices from the start. Laika’s deep compliance experience helped set us up for success.
Perfect SOC 2 solution for our startup (<50 employees)
What do you like best about the product?
Laika has an integrated audit approach - they helped us create our policies, collect compliance evidence, and actually conduct the audit (with their Laika integrated audit team). This helped our company get through SOC 2 at lower prices, faster speeds, and with less hassle!
What do you dislike about the product?
Nothing really to dislike in particular. I think the notification and document requests could be a bit more organized during the audit - ex. when an auditor requests a document, I could only find that request in the comments (as opposed to on the dashboard or more centralized location). Kind of minor and I actually believe this may have been fixed in future releases.
What problems is the product solving and how is that benefiting you?
We are using Laika to become SOC 2 Type 1 and SOC 2 Type 2 compliant. We have currently received our SOC 2 Type 1 certificate and are currently in review for our SOC 2 Type 2. We've also been able to update our policies and support documentation through Laika's easy-to-use templates.
Excellent partner that delivered great results for our business needs.
What do you like best about the product?
Many things stood out to us while working with Laika. The individualized attentiveness and collaboration, as well as the infosec expertise they provided to our team, was second to none! They have proven to be an excellent partner, resource for our company, and they have always gone the extra mile in supporting us.
What do you dislike about the product?
We have no dislikes or complaints. Laika proved to be a perfect fit for our company and our business needs!
What problems is the product solving and how is that benefiting you?
Laika has done a great job in helping us identify the proper IS infrastructure design for our business model and assisting us in successfully attaining our SOC 2 Type 1 certification in our first year of full operations. They have been instrumental in helping us set the stage for our upcoming SOC 2 Type 2 initiative.
Great team - highly recommended
What do you like best about the product?
Laika took the headache out of answering the dozens of security questionnaires we were getting. The controls we implemented with Laika were able to answer almost 90% of the questions we were getting, and we would work with our Laika expert to go through the rest to make sure we were answering the questions appropriately.
More than that, our compliance team would always go above and beyond for us. Whenever we hit a roadblock, I knew I could rely on them to find a solution. I can’t overstate what an asset the Laika team has been -- they've saved me months of work, and I can't imagine going through the audit process without them. Compliance is a big undertaking and our team at Laika helped us understand what’s important now, what’s coming up next, and how to move through the process one step at a time
More than that, our compliance team would always go above and beyond for us. Whenever we hit a roadblock, I knew I could rely on them to find a solution. I can’t overstate what an asset the Laika team has been -- they've saved me months of work, and I can't imagine going through the audit process without them. Compliance is a big undertaking and our team at Laika helped us understand what’s important now, what’s coming up next, and how to move through the process one step at a time
What do you dislike about the product?
We encountered some hiccups during the audit process, but our Laika team was able to mitigate them without setting us back in our timelines. They were very responsive and represented us throughout the entire process.
What problems is the product solving and how is that benefiting you?
Beyond all of the automation features that help make the audit process go smoothly, their team of experts is exceptionally knowledgeable and can help you gain a deeper understanding of your security posture in general. It's also made our sales team happy by providing them with responses to any security and privacy questions that may come up. They can easily get through diligence questionnaires now because we have everything we need stored in Laika.
We get a lot of value out of Laika - from helping us build a compliance program from scratch to helping us grow / move upmarket.
We get a lot of value out of Laika - from helping us build a compliance program from scratch to helping us grow / move upmarket.
As a new startup, went from 0 to an A++ SOC2 Type 2 within a year
What do you like best about the product?
I really appreciated the openness and clarity from the Laika team and software. Our Laika experts helped us implement compliance best practices, navigated both audits, and provided recommendations for secure external vendors. The end result was an A++ SOC 2 Type 2 report that was better than reports from many big companies.
What do you dislike about the product?
The support of the compliance architects is helpful, particularly as Laika is constantly releasing product updates. That said, the updates mean that navigating the application can feel like a consistently new experience as the product improves. (Bookmarking has helped us!)
What problems is the product solving and how is that benefiting you?
We were elated to get our SOC 2 type 2 as a company growing from 2 when we started with Laika to several now. Because of Laika's help, we feel really great about our security posture.
Recommendations to others considering the product:
Care less about the product UX and more about the CS support you receive -- when it comes to SOC, the latter is way more valuable.
We LOVE Laika!
What do you like best about the product?
Laika is our trusted partner, and we rely on their guidance when it comes to our security and compliance posture. They stand out with their deep level of knowledge and expertise, which helps us understand all the process and required work.
What do you dislike about the product?
The team is consistently hard at work updating the product. While some updates can be hard to grasp at first, our compliance experts are there to answer our questions and provide us with resources to navigate through.
What problems is the product solving and how is that benefiting you?
The ability to prepare and pass our required audits with transparency and ease.
Great service to support your journey to compliance
What do you like best about the product?
The Laika support is incredibly valuable. Not only do they help you implement and improve your compliance posture over time, but also frequently take on customer suggestions. The team is always making sure they can provide the best compliance experience to their customers… and it shows in their willingness to take feedback and adapt.
What do you dislike about the product?
Compliance is complex, and the nature of implementation is that there are always different streams of work to complete.
What problems is the product solving and how is that benefiting you?
Laika is a very useful tool for achieving alignment across major security standards (not just SOC 2 or ISO 27001). Their help with compliance implementation and upkeep after the first year has made us more security conscious.
Recommendations to others considering the product:
We strongly advise businesses to consider the product if you embark on your trip to achieve security audits. It gives you clear direction and focus, helping reduce the amount of resources necessary to complete those achievements.
Great team, practical approach and diligent follow up.
What do you like best about the product?
Team cooperation, professionalism, turnaround time and pragmatic execution of tasks. Having Auditors in house helps a lot in understanding needs and matching it to efficiently complete action items and achieve compliance.
What do you dislike about the product?
So far, there hasn't been any incidents to warrant a dislike feeling.
What problems is the product solving and how is that benefiting you?
SOCII T2 and GDPR
Recommendations to others considering the product:
Be honest with your needs to get the optimal approach
Expert and professional consutlants
What do you like best about the product?
Expert consultants, professional and friendly account manager/consultant
What do you dislike about the product?
Nothing until now, everything is going very well
What problems is the product solving and how is that benefiting you?
We have achieved our SOC2 compliance with Thoropass. They team has helped us get ready for 3 consecutive audits. Great support and expertise, great customer service, very knowledgeable team. They were also proactive when we expressed some frustrations along the way. They actively looked for solutions. A higher up manager met with us and ensured that our pain points were successfully resolved.
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