Consolidating marketing content has streamlined sales prospect outreach and collaboration
What is our primary use case?
My main use case for Glean Platform is consolidating marketing materials, as I work in DevOps Sales Ops. I set up this platform for the sales team to review material that might be useful for talking to prospects.
One specific example of how the sales team uses Glean Platform to find material for talking to prospects is when we had a prospect and Glean Platform was able to consolidate all the information that we had. That way it was easy to consolidate all the material and then create an email to send out.
What is most valuable?
The best features Glean Platform offers are mostly the view, which I think is very good.
What I find most helpful about the view is that the user interface is very good. It is very easy to chat with the chatbot and get all the material that I want in the way that I need it.
Glean Platform has positively impacted my organization by making it definitely very easy to consolidate a lot of the materials and easy to look at it all at once.
What needs improvement?
I don't have any complaints with Glean Platform actually.
I can't think of anything right now regarding needed improvements, even small things.
I rate it a nine because sometimes it's difficult to understand the integrations part, which is a little difficult to understand.
For how long have I used the solution?
I have been using Glean Platform for four months now.
What do I think about the stability of the solution?
Glean Platform is stable.
What do I think about the scalability of the solution?
The scalability of Glean Platform is very good, as it is able to scale across multiple instances.
How are customer service and support?
The customer support of Glean Platform is really good.
I would rate the customer support a ten out of ten, as I think it's pretty good.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We did not previously use a different solution.
How was the initial setup?
My experience with pricing, setup cost, and licensing has been pretty smooth actually, with no issues.
What was our ROI?
I have seen a return on investment, as I can't give you the exact number but we've been able to contact a lot of prospects just because of the marketing material that we've been able to consolidate with Glean Platform.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing has been pretty smooth actually, with no issues.
Which other solutions did I evaluate?
We did not evaluate other options before choosing Glean Platform, as this is the first time we're using this platform.
What other advice do I have?
The advice I would give to others looking into using Glean Platform is definitely to give it a try. You'll never understand the full scope of it until you try it. I rate this product a nine out of ten overall.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Effortless Information Discovery Across Tools
What do you like best about the product?
What I like best about Glean is its ability to quickly surface relevant information from across different tools, making it much easier to find what I need without wasting time searching in multiple places.
What do you dislike about the product?
Limited customization and occasional irrelevant search results.
What problems is the product solving and how is that benefiting you?
This tool helps me find information in a way that's easy to understand.
Effortless company-wide searches with Glean
What do you like best about the product?
Glean adds a new tab as a homepage in my Chrome browser and immediately shows me the things I am currently working on. Very intuitive usage. Using on daily basis.
What do you dislike about the product?
Tagging documents remains a manual task. When a document becomes obsolete, you need to notify Glean about its status.
What problems is the product solving and how is that benefiting you?
For a company-wide cross team searches. Looking for an HR process, getting to know the infrastructure, getting familiar with a new API. Everything is searchable with Glean.
Intuitive Knowledge Finder with Room for Improvement
What do you like best about the product?
I love how intuitive and easy to use Glean is, making my experience smooth and efficient. The ability of Glean to pull in specific resources and provide a comprehensive summary is incredibly handy, as it saves me time when accessing critical workplace knowledge. This feature allows me to quickly cross-reference and spot check for accuracy, ensuring the information I retrieve is reliable. Overall, Glean significantly improves my workflow by eliminating the need to sift through countless wiki pages and resources manually.
What do you dislike about the product?
Sometimes the search results don't get exactly what I need.
What problems is the product solving and how is that benefiting you?
I use Glean to search workplace knowledge, preventing me from digging through endless resources by providing quick access to needed information. It feels intuitive, easy to use, and pulls in resources for accuracy checking.
Glean: Fast Answers, But Sometimes Inaccurate
What do you like best about the product?
Glean is super helpful to get quick answers on various Questions
What do you dislike about the product?
Sometimes the answers are incorrect and the AI hallucinates.
What problems is the product solving and how is that benefiting you?
1) We have multiple products with lots of changes. Glean helps to keep me updated.
2) Helps with some of the common FAQ's.
Glean
What do you like best about the product?
What I like best about Glean is how seamlessly it helps me find and access information across all my workplace apps. It saves time, reduces duplicated work, and makes collaboration more efficient.
What do you dislike about the product?
Sometimes the search results can be a bit too broad, and it takes a few extra steps to find the most relevant information. More advanced filtering options could improve the experience.
What problems is the product solving and how is that benefiting you?
Glean helps solve the problem of wasting time searching for information across multiple tools and platforms. As someone in sales, I need quick access to the latest product info, pricing, and customer data. Glean consolidates all that in one place, so I can find answers fast, respond to prospects more effectively, and focus on closing deals instead of digging through files.
Connecting Search and RAG AI to elevate Knowledge Management and Productivity
What do you like best about the product?
The overall focus of Glean is more accutely focused on the user 'get in and get done', recognizing that search is not a destination, but a means to what the user really wants... the answer. Go links for short urls and quick recognition/recall, collections to create logical grouping and drive ownership and good points for data owners to currate content.
The verification system is another offering that demonstrates the understanding that as we move foward with knowledge management and AI, garbage in IS garbage out and companies need to address it with easy to manage and use user interfaces that favor clarity and ease (again, lets make life easy for users to encourage useful and frequent updates)
AI Apps are a game changer, the best company SME (Subject Matter Experts) are constrained on time and access so building an app that your best can keep updated and fed means your users can always have an SMA (Subject Matter AI/Assistant) on point and ready 24x7.
The support staff is engaged and interested in helping to build a better experience, while doing their best to help us understand where things are headed and why they are the way they are.
What do you dislike about the product?
Search would be improved with greater sorting capabilities, right now relevance (which is not clear to the user) is the main factor but it would be a relative easy addition to allow users to SORT BY date (Z-A or A-Z)
People, while hooked to identity management lacks some flexibility in manual overrides to deal with some user situations with off shore, contractors etc leading to some odd results or missing context
Generative AI is still new and transforming at speed and scale. Keeping up with that pace of change is a significant challenge. Glean seems to struggle with completeness vs accuracy as the development team works out how to contend with how much data the backend LLMs can accept and not miss context or material.
Analytics is a little inflexible but nothing that cant be fixed in the UI. Though you can download the CSV file and slice and dice however you wish, simply setting date ranges and getting clearer indicators that could help drive adoption or be useful reports to more easily email to department leads.
What problems is the product solving and how is that benefiting you?
Knowledge discovery and enablement which unlocks producitivity. With an active statistic showing that users spend almost 2 hours of a normal day simpling looking for the information and personnel they need to get work done, anything we can do to reduce that time puts users back to producitive work or provides greater opportunity for work/life balance.
Great for searching over multiple platforms
What do you like best about the product?
Easy to use, combines search results across google drive, slack, etc. I use glean everyday.
What do you dislike about the product?
None to report at the moment, perhaps integrations with other technologies that we use
What problems is the product solving and how is that benefiting you?
Allows me to search all company files, chat threads, etc to find everything related to a given topic without having to log in to each program individually
Best way to find internal information
What do you like best about the product?
Better search capabilities than even product-specific search functionalities (e.g. Google Drive searchbar). That combined with the ability to view multiple information sources make using it a no-brainer.
What do you dislike about the product?
Integrations with various products can occasionally stop working unexpectedly.
What problems is the product solving and how is that benefiting you?
Finding internal documentation, getting context on new tasks quickly
Glean is helpful, but sometimes inaccurate
What do you like best about the product?
Glean is very convenient to use, since I can just open a browser tab and type immediately.
What do you dislike about the product?
Sometimes the search results aren't quite what I was looking for, since the resources are so broad.
What problems is the product solving and how is that benefiting you?
Glean helps me find information quickly.
