Glean Work AI Platform
GleanExternal reviews
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Great Business Search Engine!
What do you like best about the product?
Glean consolidates most platforms my org uses for analytics, resources, and more. The UI is simple and straightforward and saves immense amounts of time wasted on searching one by one across different tools.
What do you dislike about the product?
This may be an issue with mine or the org's settings, but Glean does require me to log in quite frequently, which is a tad bit time consuming. I would appreciate longer timeout intervals.
What problems is the product solving and how is that benefiting you?
Glean lets me search for what I'm looking for in one consolidated space, in lieu of searching across multiple platforms. It reduces overlapping information across systems and saves time for users.
Easy to use
What do you like best about the product?
I can find all the information I need in one place. There is one source of truth where I can search for anything in my organization. Making it easy to use while saving me time.
What do you dislike about the product?
Sometimes when I open a new browser, it does not open to Glean; it opens just to chrome, even though I have glean installed. That would be my only complaint, everything else about it is great.
What problems is the product solving and how is that benefiting you?
We have information in process and product in multiple different places. So Glean acts as a source of truth where we can search in one place to find information. Almost like an internal search engine.
Glean Review in SaaS setting
What do you like best about the product?
Easy to search for resources across all repositories. Pulls up a ton of helpful content in seconds that have been created by other employees.
What do you dislike about the product?
Separate tab is needed for the search. At least this is how I've used it. A Chrome plug in would be helpful.
What problems is the product solving and how is that benefiting you?
Helps me find the content I need to best serve customers and reduces the amount of time I spend searching for that content across all of our tools.
Excellent experience using Glean
What do you like best about the product?
The product , interface , search capability
What do you dislike about the product?
Nothing i can think of. May be if there is an app for Glean.
What problems is the product solving and how is that benefiting you?
Searching accross multiple channels using one platform
One-stop shop for all my company-related search!
What do you like best about the product?
It creates a specific space for my company-related material, whether it's customer-facing decks, technical resources, or internal resources for HR-related document. I frequent Glean as my first stop shop when I begin my research.
What do you dislike about the product?
I think the AI algorithm could be improved to get more similar matches for my search items. Sometimes, I find irrelevant material for my search item, and am having to filter it out.
What problems is the product solving and how is that benefiting you?
Glean is solving the problem around finding my company-specific resources as my first place to find appropriate information when stumbling upon an area I am not yet familiar in.
Glean makes it so easy to find what I need
What do you like best about the product?
Glean is such a great tool when you need to find information or documentation, especially at remote companies. I'm able to search using a few keywords (like an internal google-style search) and results return that are filterable by type (Salesforce record, GDrive,Hubspot, Slack)
What do you dislike about the product?
You do have to re-login more than I'd like, not always convenient for quick/easy searches. I'd really like if Glean had more advanced filters to help me find what I need faster
What problems is the product solving and how is that benefiting you?
Glean is helping to solve the problem of too much noise in our documentation. I work at a remote-first company so it can be really hard to navigate all of the great documentation and different content my team has available. Glean also helps act as a shortcut when it comes to searching company accounts/users - instead of needing to open up Salesforce or your CRM, you can just drop the contact name in Glean and it will show everywhere that company appears within the company's tech stack.
Great for looking up documentation, past tickets, and more!
What do you like best about the product?
As an engineer, I really enjoy how easy it is to search for and find documents related to my keywords. I find myself heading there first, and more often than not, my needed documents are quickly found.
What do you dislike about the product?
Nothing too much that I dislike, but I guess I would be interested in searching github code if this is not already a feature.
What problems is the product solving and how is that benefiting you?
Glean was instrumental in my onboarding, because I was able to quickly find all the documents I needed. I was able to be more productive right off the bat, rather than messaging members of my team.
All in One
What do you like best about the product?
Being able to find documents or information across multiple resources.
What do you dislike about the product?
It would be nice to set up a custom search that sticks to limit what resources information is pulled from.
What problems is the product solving and how is that benefiting you?
Needing to individually search across multiple areas for documentation.
Great way to reach to the search results
What do you like best about the product?
I like how i get appropriate documentation, blogs, and articles help from our internal searches. Easy to get to help. I like Glean !!
What do you dislike about the product?
I do not see a downside. But any additional help in the search engine,ideas might help the product
What problems is the product solving and how is that benefiting you?
Like the search and makes doc help easy
Glean is excellent work search engine and has become my daily go-to for any and all queries!
What do you like best about the product?
It's something that easy one-clock search for anyone or anything related to my company. Incredibly valuable to search across all of our various document and data storage, as well as a variety of another internal tooling.
My favorite feature is just looking up my coworkers and learning about them from Glean. I also like the tenure feature, and use it often as a motivational piece for people who don't realize just how tenured they are compared to the company as a whole.
My favorite feature is just looking up my coworkers and learning about them from Glean. I also like the tenure feature, and use it often as a motivational piece for people who don't realize just how tenured they are compared to the company as a whole.
What do you dislike about the product?
It makes me log in to often and that is annoying. It also sometimes ranks stuff very highly in search returns that I think should be irrelevant / the bottom of the list.
What problems is the product solving and how is that benefiting you?
Glean makes it easy to find information within my company without having to search 10 different places. I am more productive because I can just type in "FY24 plan" and find all of the related documents people are drafting without me knowing
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